6/10 一般般
Tamara
家庭旅遊, 親子旅遊
2025 年 8 月 23 日
喜歡：整潔度和設施服務
The location of this hotel is excellent — right in the heart of local shopping and dining, which made it incredibly convenient. The room itself was clean, well-maintained, and beautifully designed, which we really appreciated.
However, there were a few things that detracted from our stay. The air conditioning system required the room key to stay inserted in order to work, and we were only given one key. This was inconvenient — especially when one of us went out and the other stayed behind — as it meant choosing between comfort and being able to let someone back in.
Another issue was with the door locking system. Our kids accidentally locked us out twice while we were moving between the room and the common area (we were taking turns using the shower), and management responded by telling us to "watch our kids," which came off as rude and unhelpful rather than understanding. It felt like a poor response to a situation that could happen to any family, especially given how easy it was to be locked out.
Lastly, we were surprised by an additional charge of €100 for our two small children for just two nights. Given their age and the length of stay, this felt excessive and not clearly communicated upfront.
Overall, while the location and room quality were great, the inflexibility and customer service left something to be desired.
Tamara
於 2025 年 8 月住了 2 晚