Does Helnan Auberge Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Helnan Auberge Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helnan Auberge Hotel?

Self parking is free at this property.

What time is check-in at Helnan Auberge Hotel?

Check-in start time: 2:00 PM; Check-in end time: 3:00 PM.

Where is Helnan Auberge Hotel located?

Situated in Sinnuris, this luxury hotel is 1.6 mi (2.6 km) from Lake Qaroun and 9.9 mi (16 km) from Karanis. Pyramids of El Fayoum and Water Wheels Park are also within 16 mi (25 km).

Helnan Auberge Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Hosam

2022/5/27

Liked: Cleanliness, staff & service, property conditions & facilities

Very unique property, staff are extremely helpful and friendly

Stayed 3 nights in May 2022

2/10 Terrible

Shady, Cairo

2022/2/28

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible

Stayed 2 nights in Feb 2022

8/10 Good

Ehab

2022/2/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

2021/7/4

Stayed 1 night in Jun 2021

2/10 Terrible

Ahmed

2021/5/30

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2021

10/10 Excellent

Adham

2021/5/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2021

2/10 Terrible

Nariman

2021/4/19

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place, dirty, food is disgusting. The third bed for the

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

2021/4/10

Disliked: Amenities, property conditions & facilities

Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose

Stayed 1 night in Apr 2021

10/10 Excellent

Alaa

2021/2/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a very relaxing place

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

2021/1/7

Liked: Cleanliness

Disliked: Amenities

The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

2020/12/23

Great location, great views, beautiful garden, historic

Stayed 2 nights in Dec 2020

8/10 Good

Abeer

2020/12/13

Liked: Staff & service, room comfort

Needs renovations

The hotel has a lot of history but it needs huge renovations.

Stayed 1 night in Dec 2020

10/10 Excellent

christie

2020/11/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.

Stayed 2 nights in Nov 2020

8/10 Good

ABDELRAHMAN

2019/11/12

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

2019/11/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed

Stayed 1 night in Nov 2019

10/10 Excellent

Mervat, El Fauom

2019/10/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

👌👍 very good everything perfect we love stuff

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

2019/9/7

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Sep 2019

8/10 Good

jafar

2019/7/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

2019/1/25

Liked: Cleanliness, staff & service

Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

2019/1/7

Disliked: Property conditions & facilities

location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.

Stayed 2 nights in Jan 2019

8/10 Good

Thomas

2019/1/6

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff

Stayed 3 nights in Jan 2019

10/10 Excellent

Rasha

2019/1/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2018

6/10 Okay

nesreen

2019/1/3

كان يمكن ان يكون أفضل

الفندق قديم يحتاج الي تجديد بمعني انه فندق تاريخي ولكن ينقصه الصيانه والاهتمام. لانوجد خدمات ترفيهية خاصه في فصل الشتاء، قد يكون مكان أفضل في الربيع! رغم إنني غير متاكد من ذللك

Stayed 1 night in Dec 2018

6/10 Okay

Mohammed Battisha

2019/1/3

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Stayed 3 nights in Dec 2018

4/10 Poor

bassem, egypt

2018/8/5

Disliked: Staff & service, property conditions & facilities, room comfort

long check in process over an hour, wrong bed request in 2 rooms, awful breakfast

Stayed 1 night in Aug 2018

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Helnan Auberge Hotel

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