Ratings based on 3,118 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Mar 23, 2020
Comment from Hotel Management
Mar 29, 2020 by Mahdhar, Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler from Brisbane
Posted Mar 19, 2020
We had previously stayed at this hotel on several occasions. However this time felt really let down. Our room had no carpet, badly cracked hand basin, mould in the bathroom. We specifically requested a quiet room. We had just flown and been in transit for over 15 hours and all we wanted to do on arrival is get some sleep. Instead we had a garbage truck drop off a full sized skip bin right under our room in the basement of the building. There was crashing and banging and then the truck sat idling outside our window while the driver ate his lunch. Our sons room leaved water from the ceiling in the entrance every time he had a shower. Our toilet leaked each time we flushed it. We asked to be moved (again requesting a quiet room). They moved us to a room facing the flight path so all we heard all night long were aircraft taking off. The hand basin in the new room had permanent stains in it. When we did move and I asked for a room with carpet we were told that only came with an Executive room. (We had it last time we stayed). We would not stay here again which is a shame as our other experiences here have been very good with room facing the golf course at the back of the complex. Food was of a good standard however very expensive. Buffet breakfast for 3 adults was well over $100 AUD. We arrived at breakfast at 10am and most of the food choices were all gone.
Comment from Hotel Management
Mar 29, 2020 by Mahdhar, Hotel Management
Thank you for taking time to share your review. We truly value your feedback and would like to apologize for the less-than-satisfactory experience you had on your recent stay. Our team strives to make each stay as comfortable and pleasant as possible for our guests and we are disappointed that we did not meet your expectations. Thank you again for your support and we Sincerely hope to welcome you back in the near future.
by A verified traveler
Posted Mar 17, 2020
Comment from Hotel Management
Mar 29, 2020 by Mahdhar, Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler
Posted Mar 13, 2020
The swimming pool view is beautiful but it seems unsafe as only the glass panels prevents you from falling down. The room was big and wonderful. Room service was poor as they took a long time to response and serve.
Comment from Hotel Management
Mar 15, 2020 by Mahdhar , Hotel Management
Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We apologise for the inconvenience caused. We appreciate your time in sharing this review and hope that you will give us another opportunity in the future.
by A verified traveler
Posted Mar 10, 2020
Decent hotel with great staff. Property is a bit tired but it still met our expectations. Good location to airport. Would stay here again.
Comment from Hotel Management
Mar 10, 2020 by Mahdhar , Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler
Posted Mar 7, 2020
Old hotel and unfriendly staff. Give it a miss if u can help it.
Comment from Hotel Management
Mar 10, 2020 by Mahdhar , Hotel Management
Dear Nerdy,
Thank you for taking time to share your review. We truly value your feedback and would like to apologize for the less-than-satisfactory experience you had on your recent stay.
We will like to find out more so we can address the situation, kindly reach out to us at dutymanager.vhc@fareast.com.sg
by A verified traveler
Posted Mar 3, 2020
stay was fine. my room was a little worn, but clean and pleasant
Comment from Hotel Management
Mar 3, 2020 by Mahdhar , Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler
Posted Mar 3, 2020
Comment from Hotel Management
Mar 3, 2020 by Mahdhar , Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler
Posted Mar 2, 2020
Comment from Hotel Management
Mar 2, 2020 by Mahdhar , Hotel Management
Thank you for taking time to grade us in this platform. We appreciate the time that you have taken and we hope to see you again in the near future.
by A verified traveler
Posted Mar 1, 2020 on Hotels
The place was a little run down. The furniture was old. Even the toilet looked a little .. rusty.
Comment from Hotel Management
Mar 2, 2020 by Mahdhar , Hotel Management
Thank you for taking time to share your review. We truly value your feedback and would like to apologize for the less-than-satisfactory experience you had on your recent stay. Our team strives to make each stay as comfortable and pleasant as possible for our guests and we are disappointed that we did not meet your expectations. Thank you again for your support and we Sincerely hope to welcome you back in the near future.
