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聖淘沙名勝世界度假村 - 奧拉飯店的評分

5 out of 5
聖淘沙名勝世界度假村 - 奧拉飯店
8 Sentosa Gateway, Resorts World Sentosa, Singapore

評論

8.8

有夠讚

10 分，有夠讚；48 則評論中有 30 則" "
8 分，不錯哦；48 則評論中有 10 則" "
6 分，一般般；48 則評論中有 4 則" "
4 分，不太好；48 則評論中有 1 則" "
2 分，很糟糕；48 則評論中有 3 則" "

9.0/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Ming-Han

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Yu hong

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚

8/10 不錯哦

Hsin-I

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
環保♻️
於 2023 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect!
於 2023 年 8 月住了 3 晚

8/10 不錯哦

xiaofeng

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The bed is too small, no free breakfast, ok service
於 2023 年 4 月住了 4 晚

10/10 有夠讚

Akisato

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Vivek

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

YUICHI

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Suet Mei

喜歡：整潔度
於 2024 年 3 月住了 3 晚

10/10 有夠讚

DAISUKE

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ホテルから周辺までの距離もちょうどよく、アクティブに活動後、ホテルで（プール&シャワー）休憩を挟むことで1日充実できました。 スタッフのが皆さん親切！入り口から、受付、プール、朝食嫌な対応をする人に出会わなかった。 子供達にもすごく優しい。気が効く人が多い。 部屋がオシャレで、清潔。窓を開けて感じる、海外のリゾート！の雰囲気を十分に味わうことができました。
於 2024 年 3 月住了 3 晚
Iril Husairy Sable 於 2024年4月2日回覆
Dear Mr. Daisuke,ありがとうございます for your kind words! We are delighted to hear that you enjoyed your stay and found our location convenient for your activities. It's wonderful to know that you were able to relax and recharge at our pool and shower facilities. We take pride in our friendly and attentive staff, and we're glad they made your experience memorable. Your compliments about our stylish and clean rooms are greatly appreciated. We look forward to welcoming you back to experience more of our resort atmosphere!Best regards,Iril Husairy SableAssistant Operations Manager - HotelsHotel Ora - Resorts World Sentosa

10/10 有夠讚

Rick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
in room dining was terrible,the smoked salmon platter,came in 8 raw fishy smell salmon and 2 pcs of pathetic white bread..how is that called smoked? threw the whole plate away,totally gross
於 2024 年 3 月住了 3 晚
Iril Husairy Sable 於 2024年4月2日回覆
Dear Mr. Rick,We apologize for the unsatisfactory experience you encountered with our in-room dining service. Your feedback regarding the smoked salmon platter is concerning, and we will investigate this matter with our team to ensure it is addressed promptly. Please accept our sincerest apologies for the disappointment and inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved dining experience in the future.Best regards,Iril Husairy SableAssistant Operations Manager - HotelsHotel Ora - Resorts World Sentosa

10/10 有夠讚

Euihyeok

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
유니버설스튜디오와 가까웠고 수영장도 깨끗했습니다. 센토사 익스프레스 타기에도 걸어서 다닐 수 있어서 편리했습니다.
於 2024 年 2 月住了 4 晚
Iril Husairy Sable 於 2024年4月2日回覆
Dear Ms. Euihyeok,감사합니다 for your kind words! We're glad to hear that you found our hotel conveniently located near Universal Studios and enjoyed our clean swimming pool. It's fantastic that you found it convenient to walk to the Sentosa Express as well. We hope to welcome you back for another pleasant stay in the future!Warm regards,Iril Husairy SableAssistant Operations Manager - HotelsHotel Ora - Resorts World Sentosa

10/10 有夠讚

Cassandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the proximity to Universal Studios. The monorail. The city. Cafes
於 2024 年 2 月住了 2 晚
Iril Husairy Sable 於 2024年4月2日回覆
Dear Ms. Cassandra,We're thrilled to hear that you enjoyed our hotel's proximity to Universal Studios, the monorail, and the vibrant city atmosphere. It's fantastic that you appreciated the nearby cafes as well. We hope to welcome you back for another enjoyable stay soon!Best regards,Iril Husairy SableAssistant Operations Manager - HotelsHotel Ora - Resorts World Sentosa

10/10 有夠讚

Philip

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Liew

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Overrated hotel.
Waited more than 30 mins excluding queue time. Front desk staffs helpful but reservations dept did not update system causes them unable to locate our bookings. Poolside food is packed sandwiches taste worst than 7/11 and served cold. Room door need to use force to open. Shower water turn cold intermittently. Looks new but runs old. Don’t fit into the stars rating.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Foo

於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and bad
The check-in/out process are speedy. The scent of the hand soap is very nice! The down sides are that the drinking water needs to be taken from the water dispenser near the lift, housekeeping number is either engaged or no one picks up, and the toothbrush stick is easily bendable making it difficult to brush the teeth well. Lastly, the sound proof isn’t good. Between 12.20am to 2.30am, the guest staying near us (suspected to be upstairs) kept dragging the furniture for about 2 hours which disturbed our sleep.
Toilet
Basin area
Bed
於 2023 年 11 月住了 2 晚

10/10 有夠讚

MATT

於 2023 年 11 月住了 4 晚

10/10 有夠讚

Jenna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful room and great location.
The pictures do not do this hotel justice. Gorgeous room, fantastic decor. Super clean and beautiful views. Love the location and it’s proximity to the casino for my mom.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Donatella

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful property, clean and spacious rooms. The pool area is lovely and the buffet breakfast was superb. The staff are fantastic! We arrived early expecting checking to be at 2pm we thought the hotel would hold our luggage until check in time and we would occupy ourselves until then. But to our delight they were able checked us in immediately. This was wonderful as we were travelling with an 11 month baby. The restaurant staff were lovely and helpful on the second morning they already had a table prepared for us with a high chair. The concierge staff were also very helpful and accommodating. Highly recommend this beautiful hotel.
於 2023 年 10 月住了 2 晚

4/10 不太好

ABDULAZIZ

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The area of the hotel is excellent, however the hotel service is poor the room a/c very hot
於 2023 年 10 月住了 5 晚

10/10 有夠讚

Glen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Kei

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Alyson

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great time overall. Wifi was not reliable, but I could use my add on roaming plan.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

PUI FUN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚

10/10 有夠讚

yuta

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

10/10 有夠讚

sio

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
とても快適なホテル　ショッピングもレストランもたくさんある　
於 2023 年 8 月住了 1 晚

10/10 有夠讚

??

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Clemence

家庭旅遊
喜歡：整潔度和客房舒適度
Our unpleasant stay at Hotel Ora
We decided to book 2 rooms for 2 nights Staycation at Hotel Ora with my family and nephews from USA. The rooms were clean and ok except that our request for connecting rooms was not met. Also, the swimming pool at Hotel Ora was closed and we were directed to the pool at Hard Rock Hotel. Unfortunately, the pools at Hard Rock Hotel were crowded and dirty. We only swam for a short while and left. What we don't understand is that the pool at Hotel Ora looks perfectly fine and why did the hotel have to close the pool there? Also, breakfast was not available at Hotel Ora itself. We have to walk to Hard Rock Hotel for breakfast which was kind of inconvenience for my aged mother-in-law and young visiting nephews. I would have expected better communication from the hotel to at least inform us about the above. We only found out during checked in. Was quite an unpleasant experience😣😣
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Thian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
새로생긴 호텔이라 좋기는 한데, 조식서비스, 수영장 모두 하드락호텔로 가서 이용해야만 했다. 나중이 더 기대된다.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Ali

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great Property for family stay , staff so friendly and helpful
於 2023 年 7 月住了 3 晚

8/10 不錯哦

Ambia

於 2023 年 7 月住了 5 晚

10/10 有夠讚

Dhruv

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
As expected from a new property, there were some teething problems. The restaurant, gym and pool, for example, weren’t functional. This wasn’t an issue as we were allowed to use the HardRock Hotel’s facilities.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Brian

商務旅客
喜歡：員工素質和住宿環境和硬體
Beautiful place to stay and friendly staff
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Amitra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚

6/10 一般般

Janis

Staffs not friendly
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Douglas

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel and its location is awesome, but I could not give them 5 stars because they took 20mins to check me in.
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Zac，Singapore

不喜歡：員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Ahkay

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and BEautiful. Once the shops renovation completed, everything you need is at the fingertips. Very convenient. Suitable for children.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

DONG

於 2023 年 6 月住了 2 晚

10/10 有夠讚

wonho

於 2023 年 5 月住了 3 晚