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聖淘沙名勝世界逸濠別墅飯店的評分

5 out of 5
聖淘沙名勝世界逸濠別墅飯店
8 Sentosa Gateway, Sentosa Island, Singapore

評論

8.8

有夠讚

10 分，有夠讚；118 則評論中有 67 則" "
8 分，不錯哦；118 則評論中有 34 則" "
6 分，一般般；118 則評論中有 9 則" "
4 分，不太好；118 則評論中有 3 則" "
2 分，很糟糕；118 則評論中有 5 則" "

9.0/10

整潔度

8.6/10

員工素質

9.4/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

Joshua

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Ju Long

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
全家出游之海厎卋界
非常難忘的体驗
於 2019 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度和員工素質
這個旅館實在太有特色了！一生必須造訪一次
於 2019 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的一次家庭旅遊體驗
很棒的一次家庭旅遊體驗，鯊魚就在旁邊游來游去，小孩很開心。
於 2019 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
需然很貴, 但十分值得
一間令到你會心情放鬆嘅房間, 只要望住個好大嘅水族館, 見到喲魚係到游來游去, 沒有煩惱, 很開心. 一生一定要住一次的房間, 在酒店接待處會有高爾夫球場車送到去房門口, 房間沒有包早餐, 所以都是order room service. 小朋友住一定會十分開心. 需然很貴, 但十分值得.
於 2018 年 10 月住了 1 晚

10/10 有夠讚

Chung Wah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
肉痛之選，惟物有所值
優：員工服務卓越，管家給予我們專用的手提電話，方便直接聯絡，房間可pool access 及設私人jacuzzi，buggy隨叫隨到，出入Waterfront站方便，能在一眾渡假酒店中平衡交通與恬靜的原素。 缺：貴！貴！貴！

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
住过的最令人惊艳的酒店
住过最令人惊艳的酒店，没有之一。
於 2017 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的享受!空間很舒服,房間內的景很美,室外泳池大小合宜.適合全家大小渡假的選擇.價格的部分見仁見智.不見得最經濟划算的選擇.

10/10 有夠讚

Danny

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed in the Ocean Suite. Pricey but worth it for the experience. I didn’t want to sleep as the fish were mesmerizing. The shower is excellent and the bed is comfy. Ocean Suite is huge for just 2 people.
於 2024 年 4 月住了 1 晚
Chris How Asst Operations Manager-Hotels Hotels-Eq 於 2024年4月14日回覆
Dear Danny,Thank you for staying with Equarius Villas at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Equarius Villas take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Equarius Villas. We look forward to your continued support and hope to welcome you back again soon.

10/10 有夠讚

Norihiko

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Kam Tao

於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had a staycay there to celebrate my son’s birthday. Room was decorated with balloons and got a complimentary cake which was really delicious! Service was fast, so was check-in
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Good room, not good service
Good room with aquarium, disappointed with the service, request to decorate the room for celebration but being rejected even I willing to pay for the service and decoration.
於 2023 年 3 月住了 1 晚

4/10 不太好

Richard D

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Very Disappointing few days stay.
Our stay was disappointing. The breakfast was really very bad. We could go to the Hard Rock Café for breakfast but it was no better. The room was comfortable. The air conditioning was not working properly, we would wake up most nights really hot. The pool area had broken boards on the deck which was extremely dangerous. We did bring this to the hotels attention. We would never go there again.
於 2023 年 5 月住了 5 晚

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place to stay, didn’t leave our room as the view into the Sea aquarium was mesmerising, in room dining was good. Loved our stay and would definitely recommend
於 2023 年 4 月住了 1 晚

10/10 有夠讚

Nakrit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚

10/10 有夠讚

MOHAMMAD YAZDI

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were first class, facilities were fantastic. Kids enjoyed it, will definitely be back

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
於 2022 年 12 月住了 2 晚

10/10 有夠讚

SIMIN，Vienna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
조용한 휠링을 위해서는 훌륭한 장소지만 가성비는 조금 부족한 곳..
숙박 부분은 조용한 곳에 위치하여 나만의 휠링을 위해서는 훌륭한 곳이라고 생각이 됩니다. 다만 예약시 선불로 내어야하고 취소까지 불가한 호텔이라 현재까지는 조금은 불편한 상태입니다. 그리고 묵었던 빌라의 상태가 고장이 난것(자동커텐,와이파이,개인용자쿠자 물온도조정)이 있어서 요청후 자쿠자를 제외한 나머지는 정상으로 수리가 되었지만 조금 불편했습니다. 외부 선텐의자나 개인용 테라스는 즐기기에 훌륭하지만 작은 벌레(모기,날벌레등)에 대한 대비는 해야 합니다.
於 2022 年 9 月住了 2 晚
Dominic Chong 於 2022年9月23日回覆
Dear Guest,Greetings from the Equarius Hotel and Villa!First of all, thank you for your recent patronage to our resort, it is our great honor to host you in Resort World Sentosa.I would also like to thanks you for taking your time to share us your experience, rest assured that all your feedback will be share with the team for further improvement.We are looking forward to welcome you back again in very near future.Best regards,Dominic ChongOperations Manager (Hotels)

10/10 有夠讚

Celine

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ocean Suite Staycay with excellent butler service!
The sight of the sea aquarium in our room was amazing and awesome. Room and amenities in duplex suite were basic and decor was rather dated. Outdoor jacuzzi on upper flr of our duplex was below average. Jets not powerful nor well positioned. Underboard bath tub facing aquarium was cool. Importantly, welcome and service by Butler William Loh was excellent and dedicated. Pricey and worth returning just for the Aquarium in room experience and Butler William’s service!
於 2022 年 2 月住了 2 晚
Eugene Charles 於 2022年2月28日回覆
Hi Celine Thank you for taking the time to provide us with a review of your experience. It was our pleasure having you. We are pleased to hear Butler William was a gem on providing you with a memorable stay. The team are rejuvenated with such positive and humble compliments. We hear you on the areas that require attention and the feedback has been addressed to the relevant team to ensure all our Beach Villas and Ocean Suites guests have a pleasant and memorable experience. We look forward to seeing you again soon! Regards Eugene Charles Operations Manager Resorts World Sentosa – Hotels

10/10 有夠讚

Woh

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Found mosquitos flying in the villa. Love the buggy service and all the friendly staff.
於 2022 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Room for improvement
Overall not too bad but then it’s supposed to be a luxurious villa. For the price paid, one will expect more pampering and better service. More warmth and sincerity will be appreciated, although the complimentary cake was a nice touch. Some glitches on the first night that bordered on freaky/spooky but I’m sure there’s a logical explanation for them.
於 2022 年 1 月住了 2 晚

8/10 不錯哦

Grant

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 12 月住了 2 晚

10/10 有夠讚

zaleha

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bday suprise staycation
We were there to celebrate my son’s 16th bday. Prior to our stay, a staff called to inform us on the check-in procedure and checked if were celebrating a special occasion. Told her it was my son’s bday and she offered to decorate the room and send a complimentary bday cake. On the day of the check-in, i think becoz we were given the room earlt, the bday setup was not ready. Anyway, they sent the cake later that afternoon. The nx day when we were out, housekeeping set up the roon with balloons. Though a little late it was still a pleasnt surprise! Very thoughtful staff and housekeeping was fast to respond. Our3rd time staying there this year and we never get bored with the room!
於 2021 年 11 月住了 2 晚

8/10 不錯哦

Carlos

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience, but terrible breakfast.
I stayed in the ocean suites and it was really amazing to see the aquarium from the room. The service was good and the room was very nice. The room was pretty good, but I understand the special feature was the aquarium. The butlers were a bit hard to connect to and answered the phone about 50% of the time. The butlers were very friendly and helpful. The only bad part of the stay was the breakfast. The breakfast was pretty terrible. I understand restaurants want to save money due to COVID, but for the price of the room and the price of breakfast, a better quality breakfast would have been great. They only had 2 options and everything I asked for could not be accomodated. (E.g. brown toast, skim milk, etc). They basically gave me a “take it or leave it” response. BEside the breakfast experience, I would visit this place again.
於 2021 年 11 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
3.5/5
Not worth a 2k price tag. Everything apart from the aquarium view was mediocre. Room design slightly dated and furniture in need of some urgent refurbishing. More frills could have been included, e.g. lunch vouchers (since covid does not allow for room service) or maybe some sort of hamper. Only saving grace was the aquarium view and decent concierge service which should be an expectation given the price anyway. Overall, definitely not worth the stay unless rates are reduced or the hotel manages to somehow enhance the room experience.
於 2021 年 11 月住了 1 晚

8/10 不錯哦

Allison

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The Ocean suites are incredible! Waking up to manta rays is incredible. However for a pricey suite the service left much to be desired. The welcome at check in was less than warm and very unhelpful. The lady was shocked that we would be eating out even though there was three of us. The breakfast that was included was cold when delivered to the room and cold when eaten at Frattelli. The staff glared at us throughout the meal my son even commented why are they so mad at us. Not a great reception. However our meal at the Ocean restaurant was incredible! The staff were so helpful and didn’t mind that are very capable 11 year old sat by himself. The servers took the time to explain the 5 course menu and explained all the dishes. They were super attentive and stopped to chat with him as he was in his own. All communication was done through the butler service which was a bit hit and miss. It took over and hour and half to get the pull out bed made with a call back to remind them. While service was spotty one man stood of above the rest Wichai who made was turning into a bad experience much more pleasant he personally went above the call of duty to ensure our stay was memorable. I highly recommend the room. But would suggest waiting till they have more staff and don’t treat customers as if they are in quarantine. That hotel is just around the corner. It was a once in a life time stay and we were disappointed that the poor service ruined it. I hope service improves for others.
於 2021 年 10 月住了 2 晚

8/10 不錯哦

Yukiko

喜歡：整潔度、員工素質和住宿環境和硬體
於 2021 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
子供が大興奮！
Phase2の期間に部屋から出なくても楽しめるホテルに泊まりたくて、ここを選びました。 エイをあんなに近くで見たのは初めてで、魚の動きに時間を忘れて、ただただ眺める贅沢な時間でした。 とってもリラックスできました。
於 2021 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
quite nice!
於 2021 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location of the room was very good. We wanted to stay again.
於 2021 年 2 月住了 1 晚
Judy WU 於 2021年3月2日回覆
Dear Guest, Thank you for taking your time to share your 5 star review with us regarding your recent stay. We are delighted to know that you appreciate the convenient location of our hotel rooms and your overall experience met up to expectation. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager

10/10 有夠讚

Philana

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 12 月住了 2 晚

10/10 有夠讚

WY，Singapore

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great view of the fishes! My family loved it! The personalised butler service was great and we were transferred to nearby food places easily with great takeaway services!
於 2020 年 11 月住了 2 晚

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay at Beach Villas & Ocean Suite
於 2020 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 11 月住了 1 晚

2/10 很糟糕

Kee san

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will be our Last visit. Lots of mosquitoes. sofa has dust mites or bugs..wife and children got bitten.
於 2020 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
For the pool view
Beach villa has direct access to pool which was the plus. Otherwise service is so-so, long waiting time for buggy service. Butler hotline is impossible to get through on a couple of occasions. They will send your food delivery to your room thou.
於 2020 年 10 月住了 3 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A view into the sea aquarium, able to lie in the bath tub and sleep with view of the fishes, excellent experience !
於 2020 年 10 月住了 1 晚

10/10 有夠讚

Hirotsugu

於 2020 年 9 月住了 1 晚

10/10 有夠讚

JKEY

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

於 2020 年 9 月住了 1 晚

4/10 不太好

真實旅客

親子旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Ocean Suite 0908 is an entirely different product from what ocean suite is marketed online. The deco was tasteless and disturbing, although apparently it was a so-called designer suite. If I had seen the real pictures online, I would definitely not have booked the room. The breakfast arrangement with a nearby restaurant is diasastrous. The delivery was 30 minutes late, the order was wrong, and the food was cold. If the hotel decides to work with the restaurant to provide breakfast due to covid-19, I believe the hotel also has the responsibility to monitor the quality a little? I complained to the front desk when I checked out, the staff just told me "thank you it's done."
於 2020 年 8 月住了 1 晚

10/10 有夠讚

Wei Yim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：員工素質
UTTER DISAPPOINTMENT AT SERVICE WITH THIS RATE
Apart from the impressive aquarium view in the room, nothing else is pleasing. From booking to checking in, no information was given. No telephone to call for enquiries. No and VERY late response to email queries. Checking in experience was below 3 star. Staff not friendly nor smiley. For such a premium rate at such a premium hotel, it’s so amazing to receive below par service standards. Even concierge and so called butler service was very unreluctantly showcased. No mention of butler during check in. Nothing at all. The only thing was, “provide credit card for holding deposit and sit there and wait”. When I asked about butler service, the staff gave me a blank look and 3 black birds flew across. Butler? Ya I waited for 15 minutes of more. If you want to provide butler service, please reference check with St. Regis. Again, like I said apart from the aquarium view, everything else in the room is decent and definitely expected. Nothing impressive. From the attitude of your reception table, I noted that there’s no passion in the service line at all. Not expecting VIP treatment (but at this price, honestly it SHOULD BE), but at least display basic good service. Utter disappointment at other RWS hotel I’ve stayed this weekend - Hard Rock. Service totally suck!
於 2020 年 3 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
There are two things we were not happy with, we spent 1 hour and 45 minutes to check in, that’s not acceptable and don’t see any special reason. Plus, we have requested to have adjacent room and they have replied us in email that is noted and will be arranged if is possible. But staff in front desk said no such note or request for our booking, so they can’t arrange it on our first night staying.
於 2020 年 1 月住了 5 晚

10/10 有夠讚

Nao，東京

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
オーシャンスイートからはバギーを呼ばないと外出できないが、バギーを呼んでも来るまでに10分ほどかかる時があり、少々不便に感じました。
於 2020 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 12 月住了 2 晚

6/10 一般般

真實旅客

於 2019 年 12 月住了 2 晚