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JetQuay Suites

3.0 star property
Hotel with a 24-hour front desk, in the vicinity of East Coast Park

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Photo gallery for JetQuay Suites

Dining
Lobby lounge
Reception hall
1 bedroom, laptop workspace, free WiFi, bed sheets
Property entrance
Within Singapore Changi Airport, JetQuay Suites offers a convenient retreat. Relax with coffee/tea in the lobby or grab a snack at the bar/deli, and enjoy express check-in/check-out, free newspapers, multilingual staff assistance and 24-hour front desk support.

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

Deluxe Single Room

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Separate bedroom
Rainfall showerhead
Free bottled water
Coffee/tea maker
Daily housekeeping
  • 43 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Nap Room - Max 6 Hours Stay, Meal included

1 bedroom, laptop workspace, free WiFi, bed sheets

Single Nap Room - Max 6 Hours Stay, Meal included

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Separate bedroom
Rainfall showerhead
Free bottled water
Coffee/tea maker
Daily housekeeping
  • 43 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Located in Changi, a neighborhood in Singapore, JetQuay Suites is near the airport. Changi City Point and Changi Village Food Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore East Coast Park and Changi Beach Park. Don't miss out on a visit to Downtown East.
Visit our Singapore travel guideOpens in a new window
Map
60 Airport Blvd, Singapore, 819643

What's nearby

  • Jewel Changi Airport - 15 min walk - 1.3 km
  • Changi City Point - 5 min drive - 4.1 km
  • East Coast Park - 5 min drive - 5.3 km
  • Singapore Expo - 6 min drive - 4.9 km
  • Downtown East - 8 min drive - 7.8 km

Getting around

  • F Station - 5 min walk
  • JB Sentral - 66 min drive
  • Singapore Changi Airport (SIN) - 2 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Hub & Spoke Cafe - ‬2 min walk
  • ‪Swee Choon Tim Sum Restaurant - ‬6 min walk
  • ‪Starbucks T2 Departure - ‬9 min walk

About this property

JetQuay Suites

Hotel located within Singapore Changi Airport (SIN)
Located close to Changi City Point and Singapore Expo, JetQuay Suites provides a snack bar/deli. Guests can connect to free in-room WiFi.
Other perks include:
  • Express check-out, express check-in, and free newspapers
  • Concierge services, a 24-hour front desk, and coffee/tea in the lobby
  • A water dispenser, smoke-free premises, and multilingual staff
Room features
All guestrooms at JetQuay Suites include perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and separate sitting areas.
Other amenities include:
  • Rainfall showers and free toiletries
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Laptop workspace
  • Living room
  • Separate sitting area

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Check-out

Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Please note: This property is located within CIP Terminal, which is connected to Changi Airport Terminal 2. Guests arriving via Terminal 2 are required to pass through Immigration to enter JetQuay CIP Terminal; a valid visa is required. Guests arriving from the city must present valid ID/passport and copy of their booking confirmation at security to access CIP Terminal. Guests who book rooms with hourly usage rates are limited to a maximum of 6 hours stay from time of check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property

Property is also known as

JetQuay Suites Hotel Singapore
JetQuay Suites Hotel
JetQuay Suites Singapore
JetQuay Suites Hotel
JetQuay Suites Singapore
JetQuay Suites Hotel Singapore

Frequently asked questions

Is JetQuay Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at JetQuay Suites?

This property doesn't offer parking.

What time is check-in at JetQuay Suites?

Check-in end time: anytime.

Where is JetQuay Suites located?

Located in Changi, this hotel is 2.8 mi (4.6 km) from East Coast Park and within 6 mi (10 km) of Changi City Point and Singapore Expo. Tanah Merah Ferry Terminal and Tampines Mall are also within 6 mi (10 km). F Station is 5 minutes by foot and E Station is 11 minutes.

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JetQuay Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 31 reviews
Rating 8 - Good. 12 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 4 out of 31 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

litia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Shenghan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and suited the purpose. Was nice to sleep in a real bed between 2 long flights. The food was great too. Excellent value.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, a little disappointed that they didn’t have any drivers available to pick me up at my terminal but understandable since it was so late at night.
Stayed 1 night in Oct 2019

10/10 Excellent

Katarina, wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, friendly staff

Forthcoming staff, very good service
Stayed 1 night in Sep 2019

8/10 Good

pmpm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出発便の為の利用であれば、空港から歩いて入れませんので、電話する必要があります。そうすると車で迎えに来てくれます。
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t find the hotel. It’s difficult to find the place for travelers.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent! A concern I saw come up in some other reviews was that it’s hard to find the property. If you go to any information desk at changi airport (granted you’re flying into Singapore) they’ll arrange for a pickup service which was very helpful especially since I was checking in late at 3:30 AM. If you’re able to call the hotel yourself I’m sure they’d handle it. The staff were so professional, they even offer a wake up service. There’s a spacious workspace lounge alongside the regular lounge with plenty of comfortable chairs, tables and TVs. I enjoyed the complimentary breakfast. I don’t ever even write reviews but my experience was so great. Thanks so much!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Booked for a night only to find out they charge in blocks of 6 hours. Complete scam. This was in the fine print not on the cover page.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I order an over night stay which said from the 17th-18th for$80. I arrive there and they say I can only stay 6 hours max unless I pay another $80 or I get kicked out at 9pm. So I ended up paying $160 for 12 hours in a little box room which now lead me to the time of 3am in the morning where I’d have to pay even extra $$$ to stay until 5:30am when I needed to leave.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very difficult to find by foot. I had a 24 hour layover in Singapore and thus was too early to check in to my next flight. As a result I was not able to access the property from within arrivals/transfers. Accessing the property from the outside by foot was difficult and involved me walking across two car parks at night and then crossing a busy street without a sidewalk or proper crossing. I wish this complication had been made clear prior to me booking. I also wish the instructions for accessing the property had been more straightforward. That being said the property itself was very nice and I have no complaints about my stay once I was actually able to find the place ...
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Dear Sir, Actually I cannot reach to hotel by taxi. Two taxi drivers do not know the hotel JetQuay. Finally I asked the Airport information people to help. They are very much kind and they called JetQuay and I can reach by hotel car. regards, T.Oike
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. They picked me up from the airport to the hotel on my arrival and sent me to the airport on my departure in a Mercedes Benz. Free and great breakfast. The hotel employees were very helpful. They answered all my questions.
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
入り口のセキュリティでジェットキースイーツを予約している旨告げてもなかなか入れてもらえなかった。 室内もバスルームも鍵が壊れていた。
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nap time break

Although a little hard to find the place is quiet amd simple, just whats needed for a short nap & refresh
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was quiet, friendly staff who went above and beyond. The service attendant Jay Van Bay gave us a 5 star service from the beginning to the end of our stay. The shower facility is a shared bathroom. Towels are not available in the shower and must request for towel at the front desk.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

MAYUMI

Liked: Cleanliness, staff & service

CIPターミナルの施設を、経験してみるのもいいかも

早朝のフライトだったので仮眠をとるため利用しました。空港のインフォメーションで､CIPターミナルへの行き方を尋ねたら、一般旅客が利用しない特殊なターミナルのせいか、スタッフが電話で迎えを頼んでくれました。ホテルの人が車で迎えに来てくれましたが、歩くには少し遠いようです。6時間食事付きプランでしたが、チェックアウト後食事してもいいとの事。部屋はコンパクトで仮眠をとるには充分でしたが、冷房が強過ぎでした。共用のバスルームも冷房が強く、ドライヤーがなかったので、寒がりの人は要注意です。仮眠後､部屋が寒過ぎたので､早めにチェックアウトして､ラウンジで食事してゆっくりしていたら、「タクシー呼びますか?」と尋ねられました。チェックアウト後はあまりゆっくりしない方がいいようです(笑) 帰りも車で送ってくれたので､仮眠して食事もついて､豪華な雰囲気だし、他の空港ホテルより割安....と思えば、利用価値はあるかもしれません。
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

JoeMaze, albany

Liked: Staff & service
Disliked: Property conditions & facilities
tiny rooms - almost like cubicle no in room bathroom facilities and this was not highlighted difficult to access. theres no way of getting from the terminal to the CIP complex where the property is. as it is secured within a guarded complex
Stayed 1 night in Mar 2019