Dear KWAN HA, --Greetings and thank you for reviewing your recent stay at this centrally located hotel. --We deeply regret to learn you did not enjoy your recent 6 nights stay with us and we are truly sorry for the disappointment and discomfort caused to you. –We understand you provided your valuable feedback on the post-stay survey you sent us, and we sincerely hope we have adequately addressed the various matters you have kindly shared in the survey and this review. –We are truly sorry for the discomfort and disappointment you experienced with our team member’s service at the check-in process; and we assure you our Guest Service Manager will investigate, counsel our team member concerned and write to you to on his investigation. –We are truly appreciative of your valuable and candid feedback as it allows us to know how our guests feel when they stay with us, and it allows us to seek improvements in the areas we lack. –All of us sincerely hope you will give us another chance to welcome you back as we truly wish to create a better stay experience for you and recover your trust in our service. –We are at your service, and we wish you well. –Sincerely, -- The management of Hotel Gin Bugis Singapore

Dear Valued Guest, --Greetings from Hotel Gin Bugis Singapore. –Thank you for choosing our hotel for your recent holiday in our city-state and for taking the time to review your experience staying with us. –We deeply regret to learn you did not fully enjoy your stay with us and we are sorry for the disappointment caused to you by the size of 9sqm room you booked for your stay and for the lapse in our service with regard to the kettle in the 16th level room you stayed in. –Please allow us to explain as we want our guests to know about the size of our rooms before they decide on their stays with us because we understand our rooms may not be ideal for some guests’ stay requirements or preference, the size of our various room types is stated under the respective room category on Hotels.com website. We seek your kind understanding in this matter. –We are truly sorry for the disappointment and any discomfort caused to you by the condition of the kettle in the room assigned for your stay and we assure you our Housekeeping Manager will investigate this matter and ensure the kettle is replaced. –We would also like to take this opportunity to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment. --Due to the recent acquisition of this hotel, we are in the middle of discussions for renovations and rebranding of the property. –We truly appreciate your feedback as it is useful in our plans for our discussions and rebranding plans for this hotel. --All of us sincerely hope you will give us a chance to welcome you back, perhaps after our renovation works are completed and this property has been rebranded. --Thank you.Kind regards,The management of Hotel Gin Bugis Singapore

Dear Valued Guest, --Greetings! We are so grateful you took the time to leave us a perfect rated review for your experience at our centrally located hotel. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --We have truly enjoyed being of service to you and we look forward to welcoming you back for more enjoyable and comfortable stays at our hotel. We are at your service, and we wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

Dear Siu Mei, --Greetings! --Thank you for choosing our hotel for your recent holiday in Singapore. --We are delighted you had a great stay with us and you like our hotel's location with easy accessibility to many eateries, nearby malls and various public transport options. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. --Kind regards,The management of Hotel Gin Bugis Singapore

Dear WEI CHENG,Greetings from Hotel Gin Bugis Singapore! Thank you for taking the time to review your stay at our hotel and for letting us know you had an enjoyable and comfortable stay with us. --All of us have truly enjoyed being of service and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Hotel Gin Bugis Singapore