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"staff were wonderful and kind, area was beautiful as well"

"This hotel is a giant log house, situated in a beautiful street of similar buildings. Nothing beats waking up to fresh snow falling outside your window (massive glass windows) and sipping on a hot cup of tea. The room was very cosy and comfortable! I had the best sleeps here. After a hard day of snow boarding, coming back to just sit in front of the fire, watch the snow fall, have a bath or have drinks with friends in the common area was absolutely amazing!! Wish I never had to leave! 10/10!!!! "

"The hotel was very welcoming and made my stay very enjoyable. The meals were delicious. "

"Delightfully friendly and kind hosts. Very clean place. Simple rooms, with everything you need, and shared washrooms. Nice breakfast. The shuttle to the lift is nice (although also easily walkeable in 10-15 minutes). The onsen bath downstairs is a definite bonus."

"The hotel is not the most convenient to Hakuba town, but it is quite and there is a shuttle to two ski resorts (limited to three times a day, each way). The breakfast is a great way to start the day and the onsen is a nice place to relax after a day of skiing. The rooms are vintage charm, but the staff are so very friendly."

"The staff were so welcoming and it was a comfortable environment to stay at. "

"Excellent hotel! "

"Very friendly"