6/10 一般般
Sarah Jane，Shepperton
2025 年 5 月 29 日
喜歡：整潔度、員工素質和住宿環境和硬體
Hotel is large! Staff are polite and helpful, hotel is immaculate.
The dining is not great. We ate in the fish, which was best by far for both dinner & lunch. We also ate at Mangle, Gusto the buffet & the Brazilian. The service at these four restaurants was awful. The food at the palm in the evening was cold, but well presented. Mangle (BBQ) the staff didn’t explain the process so sat there for a while… Gusto, food was ok but plates not cleared after each course and the Brazilian food was ok, staff weren’t that attentive. Premium brand drinks, but cocktails a bit hit and miss. Pool service again was hit and miss. Towels by the pool were better than the towels in the room, which could do with replacing. First time I’ve been AI for a while, & I now remember why I haven’t done it!
Sorry to say not the best holiday. Also being so close to the airport you do have a few planes fly over, not constantly about 1/2 dozen each day.
Sarah Jane
於 2025 年 5 月住了 5 晚