Very Disappointing Experience – Far Below 5-Star Standards
The service at this hotel was extremely disappointing, as staff appeared to prioritize guests who were more likely to offer tips. This is unacceptable for a hotel claiming to provide a 5-star all-inclusive experience. Gave used holed
The hotel is significantly overpriced, especially considering that it is not a beachfront property. Not worth paying more than $150 per night for an all-inclusive room.
One of the most frustrating aspects was being charged extra $260 USD for a 7-year-old child to stay in the same room for just two nights, which I found completely unreasonable.
The facilities also fell far short of expectations:
* Wave pool: Operates only twice a day, for approximately 10 minutes each time.
* Swimming pools and water park: All close at 5:00 PM, which is far too early for an all-inclusive resort.
* Towel service: Guests are required to provide a deposit card to receive towels, an unnecessary inconvenience.
* Room condition: Damaged floor tiles were present in the room, which is unacceptable for a hotel charging premium rates.
Despite requesting an early check-in a week in advance, we were left waiting in the lobby on old, worn-out, and damaged couches until the official check-in time. This demonstrated a lack of consideration for guests and poor customer service.
Overall, this hotel falls well below the standards expected of a 5-star all-inclusive resort. Max 3 star