Breakfast area was heavily under-staffed. Management was poor. Waitress at the reception didn’t have ideas how to allocate seats. Cleaning up was highly inefficient. To be honest, it was a bit chaos.
真實旅客
於 2019 年 10 月住了 1 晚
Daisy Wu 於 2019年10月14日回覆
Dear Guest, thank you for your feedback about your stay with us at Hyatt Regency Shanghai Jiading but I am very sorry to hear there were some shortcomings and discomfort about service & breakfast during your stay with us. And for those service & breakfast issues, we will work with our Service Coach & Executive Chef to make your next visit very happy. We will continue to ensure all our clients leave satisfied and look forward to welcoming you in a short time. Marketing Communication Daisy Wu
10/10 有夠讚
Chien-Cheng
2019年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chien-Cheng
於 2019 年 9 月住了 3 晚
Daisy Wu 於 2019年11月29日回覆
Dear Valued Guest, Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us. We are looking forward to extending our warm hospitality to you again in the near future. Marketing Communication Daisy Wu
Dear Valued Guest, Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us. We are looking forward to extending our warm hospitality to you again in the near future. Marketing Communication Daisy Wu
Dear Valued Guest, Thank you for choosing Hyatt Regency Shanghai Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us. We are looking forward to extending our warm hospitality to you again in the near future.Marketing Communication Daisy Wu
Dear Valued Guest, Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us. We are looking forward to extending our warm hospitality to you again in the near future. Marketing Communication Daisy Wu
4/10 不太好
Ben
商務旅客
2019年7月24日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
New facility, shinning
Staff are rude and unprofessional, room order breakfast sucks!
Ben
於 2019 年 7 月住了 1 晚
Marketing Communication Daisy Wu 於 2019年7月31日回覆
Dear Guest, thank you for your feedback about your stay with us at Hyatt Regency Shanghai Jiading but I am very sorry to hear there were some shortcomings and discomfort about service & breakfast during your stay with us. And for those service & breakfast, we will work with our Service Coach & Executive Chef to make your next visit very happy. We will continue to ensure all our clients leave satisfied and look forward to welcoming you in a short time. Marketing Communication Daisy Wu
8/10 不錯哦
真實旅客
2019年7月12日
真實旅客
於 2019 年 7 月住了 4 晚
Daisy Wu 於 2019年11月29日回覆
Dear Valued Guest, Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us. We are looking forward to extending our warm hospitality to you again in the near future. Marketing Communication Daisy Wu
8/10 不錯哦
真實旅客
商務旅客, 家庭旅遊
2019年6月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Modern and beautiful alot alot alot alot alot alot alot of good food
No proper curtains in the room so I got woken up by the sun beating through the window every morning at 6am!!
Grant
於 2018 年 10 月住了 2 晚
Camilla Zhou 於 2018年11月15日回覆
Dear Valued Guest,
Thank you for taking the time to share your feedback with us during your recent visit.
We are sorry to hear about your experiences in the hotel. Please accept our sincere apologies. As confirmed with our operation team, all of our hotel rooms are equipped with double curtains. Curtains in city view/lake view standard rooms are manually and electrically in all of other rooms. We would be very pleased to provide the curtains closed service for you during your next visit to us.
Your experience means a lot to us and we hope we will have another opportunity to serve you in the near future.
8/10 不錯哦
真實旅客
2018年10月8日
喜歡:整潔度、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
Camilla Zhou 於 2018年11月15日回覆
Dear Valued Guest,
Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us.
We are looking forward to extending our warm hospitality to you again in the near future.
6/10 一般般
Cz,Shanghai
2018年9月23日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Cz
於 2018 年 9 月住了 1 晚
Camilla Zhou 於 2018年11月15日回覆
Dear Valued Guest,
Thank you for choosing Hyatt Regency Shang Jiading as your stay destination to Shanghai. We were very happy to know that you enjoyed your stay with us.
We are looking forward to extending our warm hospitality to you again in the near future.