已驗證
2/10 有點糟
真實旅客
2024 年 1 月 8 日
喜歡：整潔度和客房舒適度
不喜歡：聯絡溝通
Change the Manager
We cannot fault the apartment - it had all we needed.
However, the manager, Esperanza was absolutely rude, disrespectful and really doesn't care about her clients.
We had a problem with getting into the apartment late at night & while we were told we could contact her at any time (and to be fair, a manager should be available) she would have let us sit all night outside our apartment before even trying to help. She put the phone down when we tried to call & then told us to solve it ourselves as it was our problem. I begged her to help (by this time it was 2am) & explained that we didn't know Seville & couldn't speak Spanish but she ignored all messages & to this day, hasn't asked us whether we managed to open our apartment door & get in!!
In my opinion, this person should NEVER be allowed to look after anyone as she just does not care about her guests!!!
真實旅客
於 2023 年 12 月住了 4 晚