Beginning to be dated, bathroom filthy. Restaurant staff all over the place!!!
Josh
於 2025 年 7 月住了 2 晚
10/10
great staff, could have done with a fridge in room
John
於 2025 年 7 月住了 2 晚
6/10
Booked 2 nights for a superior room which was not as advertised - much smaller, not even a fridge in the room!
Room claimed to have soundproofed walls as well and this was definitely not the case!
The whole hotel itself was very unclean, build up of dust on the bed, carpet, webs etc other guests room service and alcoholic beverages half full left outside in corridors for long periods of time.
The gym is ok, however a couple of machines were out of use, they have spin and yoga classes but the reception staff don’t know much information and redirect you to the spa website, the spa website is useless and just offers a membership?
The pool is a lot smaller than the photo shows and gets very busy due to spa guests.
There’s nothing local, not even a shop, you have to drive to Swanley which is a sh*thole.
I imagine lots of people stay for Brands Hatch which is suitable for them but this was not the reason for our stay.
Overall, I would not stay again.
kaylee
於 2025 年 7 月住了 2 晚
2/10
Check in was difficult as lost a room booking and was told it had been cancelled on the day of the booking despite the full value being taken. Sorted eventually but took 30 min after a long day travelling.
Adam
於 2025 年 6 月住了 1 晚
8/10
Diane
於 2025 年 6 月住了 2 晚
10/10
We were looked after vary well, when we ordered are food from the bar ,thanks again .😀
John
於 2025 年 6 月住了 1 晚
6/10
Charlotte
於 2025 年 6 月住了 2 晚
10/10
Nice place
Naiyegbeni
於 2025 年 6 月住了 1 晚
6/10
Gary
於 2025 年 6 月住了 1 晚
8/10
Excellent hotel, though you have to pay for parking, the reception staff said if you joined the hotel group (for free) I would get free parking. So I did and saved £20…bonus. Very helpful staff at reception. Excellent staff in restaurant, looked after us and were very attentive. Food was all Indian (unless you ordered from the bar menu) which was a bit disappointing, but the meal was very nice. We ate in the bar the second night where we had the meat free burger which was lovely. Over all great stay. Only down side was the lighting in the room was terrible, very dim, even though there was 4 lights in the bedroom area. Room was clean and comfortable beds, with warm quilt.
Mark
於 2025 年 6 月住了 2 晚
8/10
All ok only stayed one night. Staff was helpful Thank you
Robert
於 2025 年 4 月住了 1 晚
10/10
Doesn't disappoint. Easy access. Clean. Comfy spacious rooms. Can't fault it once again. Very happy with stay.
Rob
於 2025 年 4 月住了 1 晚
8/10
The stay was nice and overall it was fine. The issues we had were all dealt with quickly by the general staff and hotel management who were excellent, very professional and helpful. Some of the supervisors were a little less so and this made for a disappointing stay. The hotel was dirty and untidy in areas and in need of a bit of updating. Food was amazing and highly recommended. It’s a shame for a hotel on Brands Hatches door step we had to request the F1 was shown not football!
Overall we had a nice weekend away but there is definitely room for improvement
Johanne
於 2025 年 4 月住了 3 晚
6/10
My night at hotel was very comfortable and relaxing,the staff where great.
In my room I had a tea spoon covered in chocolate and a dirty cup left from last guest,(😕)
Would definitely stay again
Robin
於 2025 年 4 月住了 1 晚
10/10
Greg
於 2025 年 4 月住了 1 晚
6/10
This was our third stay at this hotel and we were disappointed by a few things. The first was they now charge for parking, which was previously free if you were staying at the hotel. They wanted £30 for our 2 night stay. We stay at many hotels, when following motor sports and this is the only one that charges. Our room was cold - only cold air blew out. This was also the case on our last visit in November and they told us they were having problems. Surely this should have been fixed by now. The positives include the hotels proximity to the race track, nice bar area, newly furnished - love the tables; good size room with great shower. We would stay again, just a little disappointed, especially by the parking.
Julie
於 2025 年 4 月住了 2 晚
6/10
Nice hotel but my room didn’t smell very nice and the temperature was impossible to control in any way. Staff were friendly and the hotel has a lot of potential.
真實旅客
於 2025 年 3 月住了 1 晚
2/10
The room carets was badly stained. The bed sheet was staines. Room servixe or front desk did not answer calls. The was a broken pool light and the electric cabel was hanging in the pool. It also cost £20 to park for an over ight stay. I wouldnt stay at this hotel again or recommend it
Peter
於 2025 年 4 月住了 1 晚
10/10
Kerry
於 2025 年 4 月住了 1 晚
8/10
Staff friendly and service very good, room comfy enough, just looking a bit frayed and dated; loose panels in bathroom, carpet worn etc. Spa massage was the bonus.
Gary
於 2025 年 4 月住了 1 晚
10/10
Deborah
於 2025 年 4 月住了 1 晚
6/10
Room and spa immaculate but corridors really grubby by end of day . Be aware no lift so ask for ground floor if travelling with young children or heavy luggage.
真實旅客
於 2025 年 3 月住了 1 晚
2/10
Didnt have any keys to the rooms.
Room was filthy, would not stay again.