"We recently stayed at Hideaway Resort and were extremely disappointed. This is not the same place we visited 10 years ago—it’s now run down, neglected, and clearly gone backwards.
Our first night in Bure 100 was unbearable. Located right next to the highway, the constant noise from trucks and buses made sleep impossible. On top of that, the room was poorly cleaned, with dust on the bed and pillows—completely unacceptable.
We arrived late from Nadi, yet the staff weren’t even aware of our check-in. The warm Fijian welcome we once experienced—garlands and drinks—was completely missing. It felt disorganised and indifferent.
After complaining, we were moved to Bure 97. While quieter, it was at the far end of the resort. With an infant, the long walks were frustrating, but we didn’t bother pushing further.
The decline in food and service was the biggest letdown. Options are now limited and disappointing. One morning, we were just 10 minutes late for breakfast due to our infant and asked for something small. The chef flatly refused—no flexibility, no care. That attitude says everything about how far standards have dropped.
To make matters worse, there has been no improvement to the bures—rundown bathrooms, no daily room service, and no telephone. Staff seem trained only to say “Bula” and play the Lalli for arrivals and departures, rather than provide genuine service.
Overall, a very poor experience. We won’t be returning—there are far better options like Shangri-La and Warwic"
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