Our concierge was simply wonderful! She was polite, friendly & went above & beyond to make our stay as amazing as it could be. We then went to Tracy to check in. She was on a personal phone call when we walked in, which is why the concierge had to entertain us for 10 minutes. Tracy was as rude as the day is long to me (the one that gave her payment), but turned to my husband & all of a sudden grew a personality. It was, "Yes, sir!" "Of course sir!" Having worked as a desk clerk for too many years to count, that struck me as wrong on SO many levels. I was polite, said hello & we're checking in for the weekend. I haven't experienced such a rude desk clerk in the last 20 years. The room was supposedly the best they had. The kitchen is dated (think 1980's). We moved the ottomans in the living room and found food chunks from previous guests. Housekeeping might also want to wipe down the doorframes in the bathroom once in a while because it was nasty. I accidentally dropped the salt shaker on our first night and it broke. My husband went the next morning to let the desk clerk know and she said, "Don't worry, we'll charge you for it." Warm fuzzies all around! That 98 cent Walmart salt shaker? Yeah, go ahead and charge me. I stayed at this location 8 years ago which is what brought us back to celebrate our 30th wedding anniversary. I won't make that mistake again. I do NOT recommend this location in the least.
