Dear Sheng, All of us here at Extended Stay America are thrilled to know you loved your time with us! We provide our guests with the perfect home away from home, and we are glad you agree! We appreciate you mentioning how convenient it is to have a full kitchen in your suite, as this is an essential feature for many of our travelers. Thank you for sharing your generous compliments. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Thank you for making Extended Stay America a part of your travel plans. We are thrilled you thoroughly enjoyed your stay and that you were happy with our service and accommodations. We appreciate your review and look forward to seeing you at your second home. Sincerely, Hotel Management

Thank you for taking the time to review your stay. We are sorry your visit was not as per your expectations and regret the inconvenience caused while you were here. We wish we had the opportunity to address any issue while you were here as we would have done our best to ensure you were comfortable. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management

We offer our sincere apologies for the poor service you received from our associates and the cleanliness issue you had in your room. The incident mentioned in your review concerns us a lot. Therefore, we have shared your feedback with the entire team, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

Dear Ming, We apologize for any inconvenience you experienced during your stay. Our team strives to ensure all accommodations are clean and comfortable for our guests. If you encounter any issues with your room, we are always here to assist you in finding a suitable solution, such as changing to a different room type. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Julie, We are thrilled you had a pleasant short stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management

Dear Julian, We are delighted you appreciated our convenient location! At Extended Stay America, we strive to provide a comfortable and accessible experience for all our guests. Should you need anything else during your stay, please do not hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear RUSLAN, Thank you for taking the time to review your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing Extended Stay America and your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Dear Stephanie, Thank you for your recent stay at Extended Stay America. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the free parking. Our guests frequently mention that they like our excellent location close to the freeway, and we are happy this was your experience as well. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

Dear Jim, We are delighted you found our check-in service seamless and enjoyable. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We are also pleased that our staff resolved the issue regarding the television to your satisfaction. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Ramanjit, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you, but we will check what went wrong. Also, we will discuss with our housekeeping to double-check the room before delivery. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Colleen, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear azmeena, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Aimee L, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean room and convenient location at an affordable price. Our staff works hard to deliver a great experience for our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Kongfuechi, We're delighted to read you had a seamless stay at our hotel! Thank you for highlighting the cleanliness, quiet atmosphere, and relaxing rooms at Extended Stay America. Ensuring our guests feel safe and comfortable is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another seamless stay. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear GAIL, Thank you for reviewing your recent stay; we value your comments. We appreciate you recognizing our front desk associates. Every team member is integral to our service, and we thank you for praising their efforts. Please know we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Denbigh, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Stacy, We apologize for the negative experience you had during your stay with us. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope that you will consider selecting our hotel for future visits to see the advancements we have made.Sincerely,Hotel Management

Dear Li, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Lisa, Thank you for choosing our hotel and sharing your positive feedback. We truly appreciate your fantastic 5-star rating for Extended Stay America. It's wonderful to hear that everything was clean and comfortable during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a positive experience. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management