大廳

西雅圖塔科瑪機場凱富套房飯店的評分

3 out of 5
西雅圖塔科瑪機場凱富套房飯店
19333 International Blvd, SeaTac, WA

評論

7.6

不錯哦

10 分,有夠讚;1012 則評論中有 369 則" "
8 分,不錯哦;1012 則評論中有 306 則" "
6 分,一般般;1012 則評論中有 175 則" "
4 分,不太好;1012 則評論中有 86 則" "
2 分,很糟糕;1012 則評論中有 76 則" "

8.0/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Lena

親子旅遊
喜歡:員工素質和設施服務
Spent 8night there. Front desks and other staffs are very friendly and helpful. Shuttle bus available from 4:40am. Which is wonderful. The floor mat has some odor. My 5months baby developed eczema on both legs the fourth day. Then both cheeks last day and it got really bad later. I am not sure if it has something to do with the bedding. So not recommend for babies.
於 2022 年 3 月住了 8 晚
General Manager 於 2022年4月7日回覆
Dear Lena, Thank you for allowing us to host your family at Comfort Inn & Suites Sea-Tac Airport. We're so pleased our friendly service and reliable shuttle bus met your needs. However, we're sorry to hear about your baby and hope the eczema is better now. Many thanks for reaching out, and we wish you safe travels.

6/10 一般般

真實旅客

家庭旅遊
很簡單尚稱乾淨的飯店,隔音很差,清晨樓上的房客走動時,步伐聲及開關門的聲音大到把我吵醒。
於 2019 年 9 月住了 1 晚

10/10 有夠讚

yunxia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Front Desk Agent 於 2019年9月29日回覆
Thank you for choosing Choice Hotels.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
We waited for 45 min to take on the shuttle bus. The use “Sleep In” shuttle to pick up guests at airport, but their staff didn’t tell us that. We waited the never coming “Comfort Inn” without noticed. It took an hour since we waited at the pickup point to the room. They didn’t pay much attention and not care about the guests. Besides, the room and amenities are nothing better than a 2 stars hotel. We are very unsatisfied with their service. I am highly not recommend for Comfort Inn or other Choice group hotel.
於 2019 年 6 月住了 1 晚

6/10 一般般

Huisheng

住宿品質尚可,但公園真沒話說。
飯店對面公園有個湖人很漂亮。
於 2019 年 6 月住了 1 晚

4/10 不太好

Aleksandar

商務旅客
不喜歡:設施服務和住宿環境和硬體
Old hotel with wooden construction, when someone walking above you can hear the ceiling creaking. The hallways has smell, the rooms have limited sunlight (small windows), also the fitness is located between the rooms and you can hear everything. Breakfast lounge is too small, seating capacity is for nearly 20 people, which is absurd for the size of this hotel.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

J.D.

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding customer service
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Joyce

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Christopher,Gatineau

喜歡:整潔度和員工素質
於 2024 年 5 月住了 1 晚

6/10 一般般

Robert

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Parking spaces are very tight. Anything except a small car will not fit. Breakfast was average. Kitchen helper did a good job of keeping offerings supplied. Counter staff were friendly and helpful.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月8日回覆
Dear Robert,Thank you for staying with us and letting us know about your experience. While we are delighted our friendly team provided the type of service we expect, we apologize for any inconvenience with our parking or breakfast. We are pleased you chose to stay with us, and we hope you will consider visiting again soon.

2/10 很糟糕

Anita

不喜歡:員工素質和住宿環境和硬體
Nothing was good! The courtesy bus doesn’t stop at bus stop at airport. I ran after it and it didn’t stop. Rooms are dingy and very noisy from plane noise and tram noise. No where to eat. Like every where in the USA service is terrible !
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月8日回覆
Dear Anita,We're deeply sorry to hear about your disappointing experience. We understand how frustrating it must have been to miss the courtesy bus and encounter noise disturbances in your room. Rest assured, we will address your comments with our team to seek ways to improve. Thank you for sharing your concerns with us, and we hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 有夠讚

Selma

於 2024 年 5 月住了 1 晚

8/10 不錯哦

Karli

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parking was difficult, we had to go to a different property to park which was a little worrisome in our rental.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月7日回覆
Dear Karli,Thank you for your feedback. We trust you had an enjoyable stay overall, but we are disappointed to hear you had a less-than-satisfactory experience with parking. Your input will be shared internally, as we are always striving to enhance our guest experience where we can. We appreciate you sharing your thoughts, and we hope to welcome you back for a more seamless stay.

6/10 一般般

Jess

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Thomas

喜歡:設施服務和住宿環境和硬體
Close to Light Link Lake Angle
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月7日回覆
Dear Thomas,Thank you for visiting Comfort Inn & Suites Sea-Tac Airport. We're happy to hear that our location worked well for your trip! Please join us again!

4/10 不太好

Deja

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
No parking
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月3日回覆
Dear Deja,We apologize for any inconvenience caused by the lack of parking. Your feedback is important to us, and we'll explore options to improve the parking situation for our guests. Thank you for bringing this to our attention.

6/10 一般般

Jesse

商務旅客, 家庭旅遊, 親子旅遊
不喜歡:設施服務
The bedrooms were comfortable and nice loved the staff super nice but as you are walking down the hallway to your room you can hear people having sex very loudly which was very unconfutable with my kids.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月3日回覆
Dear Jesse,We're truly sorry for the discomfort you experienced during your stay. Your comfort and privacy are important to us, and we apologize for any disturbance caused by noise in the hallway. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you and your family on your next visit.

10/10 有夠讚

Cindy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very helpful in informing us on Airport wait conditions and making flights.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Cindy,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star review! It is wonderful to hear that our team was instrumental in your travel plans. We pride ourselves on attentive service and are delighted this was reflected during your visit. We look forward to welcoming you back soon for another seamless experience.

6/10 一般般

Laura

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Just stayed one night before heading home from the airport. The rooms were clean. The breakfast was very good...they had transportation available to several restaurants in the area,which was great...the property just needs some updating...there were no UBS plugs available, and our phones were very low on charge...our boarding passes were on our phone.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Laura,Thank you so much for taking time to share your experience with us. While we're pleased the cleanliness of our accommodations and delicious breakfast offerings were up to your standards, we're disappointed to hear we weren't able to deliver a five-star experience to you and your party. We value feedback from guests such as yourself, which we incorporate into any future improvement to improve the experience of future guests. We hope you will consider staying with us again soon as we work hard to grow as a destination.

8/10 不錯哦

Jimmy

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Jimmy,Thank you for your positive rating! We're thrilled you enjoyed your stay and found our hotel to your liking. We look forward to welcoming you back soon for another great experience at Comfort Inn & Suites Sea-Tac Airport.

8/10 不錯哦

Mike,Langley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They have 24/7 shuttles to and from the airport. Its great your stay before you fly.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月8日回覆
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your kind review. We are delighted our airport shuttle service was convenient for your stay and look forward to welcoming you back on future trips to the area.

8/10 不錯哦

Sanjiv

喜歡:整潔度、員工素質和設施服務
Seems pretty standard comfort inn. Does the job for night before the flight. Front staff were nice
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Sanjiv,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport for your pre-flight stay. Ensuring a comfortable experience before your flight is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another convenient stay before your next journey.

4/10 不太好

Julisa

商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
Super loud at night, curtains that don’t block light, breakfast area was dirty. The staff communicated poorly and watched me miss the shuttle to the airport that I was waiting for. I told the driver I needed to get a rental car and he just left me and I got stuck paying for a taxi and being 30 minutes behind schedule after being early for the shuttle.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Julisa,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests, and we apologize for all of the issues and inconveniences you experienced. We will review each of your comments with our staff to ensure other guests do not have similar experiences. It is our hope you will join us again so we can prove we are better than this.

10/10 有夠讚

Charlotte

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Stayed for one night before a flight. Easy and inexpensive location. Staff was really friendly!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Charlotte,Thank you for your review from all of us at Comfort Inn & Suites Sea-Tac Airport. We are pleased you found value in our hotel and enjoyed our convenient location. Most of all, it is wonderful to hear you experienced our warm, friendly staff. Should your travels bring you back to the area, we would love to see you again.

6/10 一般般

Harry

商務旅客
喜歡:整潔度
Small parking spots. Elevator busted. No maid service.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月1日回覆
Dear Harry,While we are happy to have you as our guest, we are sorry you were disappointed in your stay. Please know that housekeeping is provided every three days, and we apologize if this was not explained to you at check-in. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will review your comments with our team and hope to have another opportunity to welcome you back and impress you further.

6/10 一般般

Karen

情侶出遊
喜歡:設施服務
The extra charge of $30 is ridiculous! Most upstanding hotels will give you early check in at no cost if a room is available! Horrible customer service!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日回覆
Dear Karen,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with our early check-in policy, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.

6/10 一般般

David R.

Limited parking. When entering the building there was an aroma of spices and herbs that I’ve never come across at any hotel. It was not pleasant and it remained in the lobby the next day.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日回覆
Dear David,Thank you for your honest review. We regret to learn of your disappointment with your experience. We'll be sure to share your concerns with housekeeping to ensure any odor issues are dealt with swiftly. Take care, and we wish you safe travels.

10/10 有夠讚

Latrice

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Meg

商務旅客
喜歡:整潔度、員工素質和設施服務
Staff were awesome. Property is very close to airport (so be ready for some runway noise). Rooms are amply sized, breakfast is good, coffee could be improved. But the helpful shuttle bus drivers and front desk staff are so attentive and lovely
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Meg,Thank you for taking the time to leave a review. We're pleased you enjoyed the attentive service from our team and our comfortable, spacious accommodations. We'll pass on your compliments, and we hope you'll visit us again soon.

10/10 有夠讚

Barcilai

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Keith

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Easy after midnight checkin after delayed flight. Online checkin ahead helped. Good sleep. Waffles for breakfast. Limited yogurt flavors.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日回覆
Dear Keith,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star rating! We are so happy that you were able to have a restful night's sleep after your flight was delayed. In addition, it is wonderful to hear that you found your check-in process to be seamless. We hope to have the opportunity to welcome you back in the future for another comfortable stay.

8/10 不錯哦

Dan

喜歡:整潔度、員工素質和住宿環境和硬體
Parking seemed to be limited. A lady was really frustrated that she could not find a parking spot
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日回覆
Dear Dan,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns regarding parking. Please know that our staff are always available to assist our guests, and we will take your comments into consideration as we continue to improve our property. Should you be in the area again, please consider coming back to see us for a more exceptional experience.

8/10 不錯哦

Mike,Langley

喜歡:整潔度、員工素質和住宿環境和硬體
Very close to the air port and had a 24/7 shuttle to the airport. I will be staying there again on out way home from our holiday.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日回覆
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! We're pleased to hear that our proximity to the airport and shuttle service effectively met your travel needs. It's great to know you plan to stay with us again, and we look forward to welcoming you back for another convenient and comfortable visit!

6/10 一般般

Aaron

於 2024 年 4 月住了 1 晚

6/10 一般般

jocelyn

喜歡:整潔度
於 2024 年 4 月住了 1 晚

6/10 一般般

luke

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tambra

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Thank you so much.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日回覆
Dear Tambra,Thank you for your kind words about our team! Your appreciation means a lot to us, and we look forward to ensuring your next visit to Comfort Inn & Suites Sea-Tac Airport is just as enjoyable.

10/10 有夠讚

DONALD

喜歡:員工素質
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Kevin

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great staff, comfy bed. Seatac is Seatac!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日回覆
Dear Kevin,Thank you for choosing to stay with us and for taking a moment to provide your review. We are pleased that our friendly service and comfortable beds added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport.

4/10 不太好

Alyssa

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Courtesy shuttle never came, waited ~22min before catching a Lyft. No reason it should have taken that long when the hotel is located 6min away from the airport. After calling the hotel front desk a second time, I was then informed to look for the “sleep inn” courtesy shuttle, when I was staying at a comfort inn property. These instructions were not written in the initial message I received from the property. Then, at check in, I was asked to pay $200 for incidentals. This is an outrageous amount for a 3 star hotel at best. Front desk person also seemed a bit irritable which only added to my subpar experience.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日回覆
Dear Alyssa,While we are happy to have you as our guest, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to welcome you back and impress you with our improvements.

10/10 有夠讚

Fashoda

It was a great and friendly stay with great employees, I’ll highly book again 💯
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月11日回覆
Dear Fashoda,Thank you so much for choosing to stay with us at Comfort Inn & Suites Sea-Tac Airport. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. The pleasure was truly ours, and we can't wait to welcome you back.

10/10 有夠讚

Maribel

喜歡:整潔度
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Kimberly

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Poor customer service!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月10日回覆
Dear Kimberly,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of your highest expectations. We assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments will be promptly addressed with our team to ensure improvement. We appreciate your feedback and hope for a chance to change your perceptions down the line.

10/10 有夠讚

Paul

情侶出遊
喜歡:整潔度和設施服務
Easy
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Dear Paul,Thank you for your perfect rating. We trust you had the comfortable, welcoming experience we are known for at Comfort Inn & Suites Sea-Tac Airport, and we look forward to welcoming you back for another fantastic time.

2/10 很糟糕

Shelley

情侶出遊
不喜歡:員工素質
Tried calling the airport shuttle for 15 minutes and no one answered. Very disappointed.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日回覆
Dear Shelley,Thank you for bringing this matter to our attention. We're disappointed to hear about your experience with our airport shuttle service. This falls short of the seamless service we strive to provide. Rest assured, we're addressing this promptly to ensure better responsiveness in the future. We value your patronage and hope for the chance to regain your trust on your next visit.

6/10 一般般

Erin

家庭旅遊
喜歡:員工素質
Dated, felt like it needed a good cleaning. The front desk staff was lovely, polite and helpful.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日回覆
Dear Erin,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry our accommodations weren't up to our usual high standards. We will be sure to review our policies and procedures with the team and hope to have another opportunity to welcome you back and impress you further.

8/10 不錯哦

Yun Chi

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Stephen

於 2024 年 3 月住了 1 晚

10/10 有夠讚

jason

喜歡:整潔度、設施服務和住宿環境和硬體
Friendly, helpful staff.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日回覆
Dear Jason,Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.

8/10 不錯哦

Denise

情侶出遊
喜歡:設施服務和住宿環境和硬體
Clean and close to airport
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日回覆
Dear Denise,Thank you for your positive review of Comfort Inn & Suites Sea-Tac Airport! We're happy you enjoyed our clean accommodations and proximity to the airport, and we hope you'll return.