大廳

西雅圖大學區大學旅館住宿鳳梨飯店的評分

2.5 out of 5
西雅圖大學區大學旅館住宿鳳梨飯店
4140 Roosevelt Way Ne, Seattle, WA

評論

9.0

太棒了

10 分,有夠讚;1001 則評論中有 654 則" "
8 分,不錯哦;1001 則評論中有 229 則" "
6 分,一般般;1001 則評論中有 61 則" "
4 分,不太好;1001 則評論中有 32 則" "
2 分,很糟糕;1001 則評論中有 25 則" "

9.4/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Xingyu

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 3 月住了 3 晚
Head Pineapple 於 2024年3月12日回覆
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Sincerely, Rye C-BGeneral Manager

10/10 有夠讚

Haobo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 11 月住了 4 晚
Head Pineapple 於 2023年11月27日回覆
Thank you for the 5 Stars! We hope to see you again soon. Sincerely, Rye C-BGeneral Manager

10/10 有夠讚

Wenhao

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I came to visit UW so the location is very good. There are many good restaurants nearby.
Micaela K - Operations Manager 於 2023年3月6日回覆
Hi Wenhao,Thank you for choosing to Staypineapple at University Inn! We are delighted to see that you enjoyed your stay and our location. We look forward to welcoming you back in the future!

10/10 有夠讚

Judy

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff
於 2024 年 5 月住了 1 晚
Renae 於 2024年5月14日回覆
Thank you for your 5/5 review! We're delighted that our staff made a great impression during your stay. At Staypineapple, we pride ourselves on delivering friendly and attentive service. We look forward to welcoming you back again for another enjoyable visit!Warm regards,Renae L.Guest Services Supervisor

8/10 不錯哦

Kade

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The location made it easy to get around the UW District. Lots of local restaurants nearby.
於 2024 年 5 月住了 1 晚
Head Pineapple 於 2024年5月13日回覆
It sounds like you took full advantage of our convenient location in the University of Washington District – that's wonderful! Having a variety of local restaurants nearby is always a bonus, and we're glad it added to your positive experience. We hope the ease of getting around and the local dining options made your stay even more enjoyable, and we look forward to your next visit with us!Warm regards,Rye C-BGeneral Manager

10/10 有夠讚

Ghazal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a very great spot with cute hotel decor but our balcony door would not open and our toilet had to be flushed twice to work. Staff were accommodating. Pool was pretty.
於 2024 年 5 月住了 2 晚
Head Pineapple 於 2024年5月13日回覆
I'm glad to hear you enjoyed the cute hotel décor and found the staff to be accommodating during your stay! I'm sorry to hear about the issues you encountered with the balcony door and the toilet. Your feedback is valuable, it's great to hear that you also enjoyed the pretty pool area. We hope to welcome you back!Sincerely,Rye C-BGeneral Manager

8/10 不錯哦

Karalyn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel!
於 2024 年 5 月住了 2 晚
Head Pineapple 於 2024年5月13日回覆
Thank you for the kind words! We're glad you enjoyed your Staypineapple experience with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Have a wonderful day!Best,Rye C-BGeneral Manager

10/10 有夠讚

Molly

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very helpful and room was perfect
於 2024 年 5 月住了 2 晚
Head Pineapple 於 2024年5月13日回覆
Hearing that you found our staff helpful and the room perfect is music to our ears! We take pride in providing excellent service and accommodations, and we're so glad it resonated with you. Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again in the future!Warm regards,Rye C-BGeneral Manager

8/10 不錯哦

Farideh

商務旅客
Didn’t seem to be in a safe location
於 2024 年 5 月住了 1 晚
Renae 於 2024年5月6日回覆
Hi there! Thank you for sharing your feedback with us. We take safety very seriously at Staypineapple, and we assure you that the well-being of our guests is our top priority. If there's anything specific you'd like to address or any concerns you have, please don't hesitate to reach out to us directly. We want to ensure that you have a comfortable and secure stay with us. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely,Renae L.Guest Services Supervisor

4/10 不太好

JO

The property is dated. I was extremely irritated that when I checked and I had to pay a $20 charge for the luxury of coffee in the room and a bottle of water plus Internet. All I did was sleep there and left early but it’s a mandatory charge, shown in the small print on Expedia site. I could have stayed in a much better hotel for the cost. Upside is the location next to Portage Bay Cafe for wonderful breakfast
於 2024 年 5 月住了 1 晚
Renae 於 2024年5月6日回覆
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a seamless and enjoyable stay for all our guests. We have noted your concerns regarding the additional charges for in-room amenities and will share this with our team for review. We're glad you enjoyed the location next to Portage Bay Cafe for breakfast. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Lailee

喜歡:設施服務
Perfect location between the lite train stop and U Washington campus.
於 2024 年 5 月住了 1 晚
Renae 於 2024年5月6日回覆
Thank you so much for your five-star review! We are so pleased to hear that our location was perfectly situated for your needs, conveniently between the lite train stop and the University of Washington campus. Our team is delighted that you had a wonderful experience. We're looking forward to hosting you again at Staypineapple for your next visit to the area – whether you're exploring the city or attending events at the university. Safe travels,Renae L.Guest Services Supervisor

10/10 有夠讚

Kristine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was efficient and friendly. I was not familiar with this brand and really like it. Lots of thoughtful amenities to make our stay comfortable.
於 2024 年 5 月住了 1 晚
Renae L. 於 2024年5月6日回覆
Hi Kristine! We are delighted to hear that you enjoyed your stay with us and that our staff left a positive impression on you. We're thrilled to have introduced you to the Staypineapple brand and that you appreciate the thoughtful amenities we offer to make your stay comfortable. Thank you for choosing Staypineapple, and we look forward to welcoming you back again soon!Sincerely,Renae L.Guest Services Supervisor

8/10 不錯哦

Gary

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Room was small but comfortable.Did not like the resort fee tacked on.
於 2024 年 4 月住了 1 晚
Renae L. 於 2024年5月5日回覆
Hi Gary! We appreciate your feedback and are delighted to hear that you found our rooms comfortable. We understand your concern about the resort fee and will take this into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back to Staypineapple soon!Warm regards,Renae L.Guest Services Supervisor

8/10 不錯哦

Paul

喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Renae 於 2024年5月4日回覆
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back to Staypineapple soon for another fantastic stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels,Renae L. Guest Services Supervisor

10/10 有夠讚

Mary

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Renae 於 2024年5月4日回覆
We are thrilled to hear that you had such a wonderful experience at Staypineapple. We appreciate your kind words and are delighted that you enjoyed our guest services. We strive to provide exceptional service to all our guests, and we are so glad that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay! Thank you for choosing Staypineapple.Warm Regards, Renae L.Guest Services Supervisor

10/10 有夠讚

Adrian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Renae 於 2024年5月2日回覆
Thank you for the fantastic 5-star review! We are absolutely thrilled that you had an enjoyable experience with us. It's always heartwarming to receive such positive feedback, and we are grateful for the recognition.We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

William,Piedmont

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Renae 於 2024年4月30日回覆
Thank you for your excellent 5-star review! We're delighted that you had a wonderful experience with us. It's our goal to ensure every guest feels welcome and comfortable, and your feedback is a testament to our team's commitment.We look forward to your next visit and the opportunity to offer you another fantastic stay.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Jackie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love their theme and complimentary items
於 2024 年 4 月住了 1 晚
Renae 於 2024年4月28日回覆
We're thrilled to hear that you loved our theme and enjoyed the complimentary items we offer. Our team is dedicated to providing a unique experience that delights our guests, and your 5-star review tells us we're on the right track!Thank you for sharing your appreciation. We look forward to hosting you again and continuing to exceed your expectations with our distinctive hospitality.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Bin,Eden Prairie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to UW, reasonably priced
於 2024 年 4 月住了 1 晚
Renae 於 2024年4月26日回覆
Thank you for your 5-star review. We're delighted that our proximity to UW and our pricing met your satisfaction. Our team takes pride in providing a convenient and comfortable experience at a good value.We appreciate your recognition and look forward to welcoming you back again in the near future.Best regards,Renae L.Guest Services Supervisor

8/10 不錯哦

Kim

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, good location. They charge an extra $20/day for parking and an extra service fee after when you arrive.
於 2024 年 4 月住了 3 晚
Head Pineapple 於 2024年4月23日回覆
Thank you for choosing to Staypineapple at the University Inn! We do our best to be as transparent as possible regarding these fees from the time the reservation is made to check in and out. We apologize if we missed it during your check in process. We hope to have another opportunity to see you again soon. Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

8/10 不錯哦

Paul,Newbury

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Head Pineapple 於 2024年4月23日回覆
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 有夠讚

Jan

於 2024 年 4 月住了 1 晚
Renae 於 2024年5月7日回覆
Thank you so much for giving us a perfect 5-star rating! We are thrilled to hear that you had an excellent experience with us at Staypineapple. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic stay. Let us know if there is anything we can do to make your next visit even more enjoyable. Hope to see you again soon!Sincerely,Renae L.Guest Services Supervisor

10/10 有夠讚

Bianca

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Head Pineapple 於 2024年4月22日回覆
Thank you for the glowing 5-star review! We are thrilled to hear that you had a wonderful experience with us at Staypineapple. Our team works hard to provide top-notch service and a memorable stay for our guests. We look forward to welcoming you back on your next visit!Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 有夠讚

Mary

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very attractive and comfortable room. Loved the duvets and cozy bed. Robes in the closet were a nice addition although I did not use them. Everything was very fine quality. I would choose this hotel again and again! The lobby is not fancy, but the room is a 10!
於 2024 年 4 月住了 3 晚
Renae 於 2024年4月15日回覆
Thank you for the fantastic 5-star review! We're so pleased that you found the room attractive and comfortable, and it's great to hear that the duvets and cozy bed made for a lovely stay. We aim to provide those extra touches of luxury, like robes and fine quality items, to enhance our guests' experiences.Your enthusiastic endorsement to choose our hotel again is truly appreciated. We're glad the room impressed you, and we look forward to providing you with another 10/10 experience in the future!Warm regards,Renae L.Guest Services Supervisor

6/10 一般般

Sunil

情侶出遊, 寵物同遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Overall, a good value. Location is in the heart of U District and its close to Downtown. Very dog friendly! Wish they re-start breakfast service as part of the stay package.
於 2024 年 4 月住了 3 晚
Renae 於 2024年4月14日回覆
Thank you for taking the time to leave us a review and for recognizing the good value and convenient location of our property in the heart of the U District. We're also pleased to know that our dog-friendly atmosphere was a highlight for you.Your feedback regarding the breakfast service is important to us. Please know that we continuously seek ways to enhance our guests' experience, and your suggestion will be considered as we review our amenities.We hope to welcome you back soon and strive to make your next stay even more satisfying.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Jennifer

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to the UW campus. Easy to park on-site. Clean. Everything you need.
於 2024 年 4 月住了 1 晚
Renae 於 2024年4月14日回覆
We are delighted to receive your 5-star review and hear that our proximity to the UW campus, on-site parking, and cleanliness met all your needs. It's wonderful to know that we were able to provide a convenient and comfortable experience for you.Thank you for your kind words, and we look forward to the pleasure of serving you again in the future, ensuring that each stay is everything you need and more.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Eric

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great value for the money
於 2024 年 4 月住了 3 晚
Head Pineapple 於 2024年4月8日回覆
Thank you for choosing to Staypineapple with us at the University Inn! We're thrilled to see you enjoyed your recent experience with us and we hope to see you again soon. Sincerely,Rye C-BGeneral Manager

6/10 一般般

Charles

情侶出遊
喜歡:整潔度和員工素質
Pool is closed, amenities fee about $20/night. It doesn’t show until you check out.
於 2024 年 4 月住了 2 晚
Head Pineapple 於 2024年4月8日回覆
Our sincerest apologies in regards to the pool being closed due to the season. We do our best to be as transparent as possible regarding the amenity fee from the time the reservation is made to check in and out. We apologize if we missed it during your check in process.Warm regards, Rye C-BGeneral Manager

10/10 有夠讚

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice stay! Beds were comfortable and it was quiet.
於 2024 年 4 月住了 1 晚
Renae 於 2024年4月7日回覆
Thank you for your wonderful 5-star review! We're so pleased to know that your stay with us was very nice and you found the beds comfortable and the environment quiet. Ensuring our guests have a restful experience is a priority for us, and we're glad we could achieve this for you.We look forward to welcoming you back for another tranquil and comfortable visit.Best regards,Renae L.Guest Services Supervisor

8/10 不錯哦

Amanda,Regina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cute hotel - comfy bedding
於 2024 年 3 月住了 4 晚
Renae 於 2024年4月3日回覆
Thank you for your gracious 4-star review! We are so delighted to hear that you enjoyed the comfort of our bedding and found our hotel to be cute. Providing a cozy and inviting atmosphere is one of our goals, and it's great to know that we've succeeded in making your stay enjoyable.We hope to have the pleasure of hosting you again and providing that extra touch to achieve a 5-star experience.Warmest regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Maxwell

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Renae 於 2024年4月4日回覆
We are over the moon with your 5-star review! It's truly rewarding to know that you had a fantastic time with us. Our team puts their heart into creating memorable stays, and it's gratifying to hear that we've made a positive impact.Thank you for choosing us for your hospitality needs. We look forward to welcoming you back for another stellar experience.Warm regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Yiyun

於 2024 年 3 月住了 1 晚
Head Pineapple 於 2024年4月23日回覆
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again in the near future! Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 有夠讚

Verna

喜歡:整潔度、員工素質和住宿環境和硬體
Very limited parking
於 2024 年 3 月住了 1 晚
Head Pineapple 於 2024年4月2日回覆
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral Manager

10/10 有夠讚

Els

喜歡:整潔度、設施服務和住宿環境和硬體
Like sleeping in clouds!
於 2024 年 3 月住了 1 晚
Head Pineapple 於 2024年4月1日回覆
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager

8/10 不錯哦

Guodong

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The sound isolation is not very good. Outside walk can be clearly heard.
於 2024 年 3 月住了 2 晚
Renae 於 2024年3月30日回覆
Thank you for taking the time to leave us a 4-star review and providing valuable feedback regarding the sound isolation. We apologize for any disturbance you experienced due to noise, and we understand the importance of a peaceful environment during your stay.Your comfort is a top priority, and we will certainly address your concerns with our team to see how we can improve in this area. We are continually working on enhancing our guest experience and appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back and provide a more serene and restful stay in the future.Warm regards,Renae L.Guest Services Supervisor

4/10 不太好

Michael

於 2024 年 3 月住了 2 晚
Renae 於 2024年4月11日回覆
Thank you for taking the time to give us your feedback. We're truly sorry to hear that your experience did not live up to expectations reflected in a 2/5 star rating. We take your concerns very seriously and are committed to addressing them to ensure we can provide a better experience in the future.We hope that you will give us another opportunity to turn your next stay into a 5-star experience. Please feel free to reach out to us directly to discuss any specific issues you encountered, so we can make it right.Warm regards,Renae L.Guest Services Supervisor

4/10 不太好

Rani

不喜歡:員工素質
於 2024 年 3 月住了 1 晚
Renae 於 2024年3月15日回覆
Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the issues you experienced and the inconvenience it caused you. Rest assured, we are continuously working to enhance our guest experience and will address the concerns you've raised to ensure they are resolved.If you would like to discuss your stay further or provide more details about your experience, please feel free to contact us directly. Your input is valuable to us, and we truly appreciate the opportunity to improve based on your feedback.Kind regards,Renae L.Guest Services Supervisor

10/10 有夠讚

Jaycee

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had an excellent time
於 2024 年 3 月住了 1 晚
Head Pineapple 於 2024年3月10日回覆
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again for an excellent time again soon! Warm regards,Rye C-BGeneral Manager

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay close to UW!
於 2024 年 3 月住了 2 晚
Renae 於 2024年3月5日回覆
Hi David! Thank you for sharing your positive feedback about your stay with us at the University Inn. We're delighted to hear that you had a great experience! If you ever find yourself back in the area, we would love to welcome you again at Staypineapple. Safe travels!Renae L. Guest Services Supervisor

10/10 有夠讚

Frank

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Renae 於 2024年3月6日回覆
Hi Frank! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us at Staypineapple. We can't wait to welcome you back for another pineapple-perfect experience soon! Warm regards,Renae L.Guest Services Supervisor

2/10 很糟糕

Ernestine

不喜歡:員工素質
於 2024 年 2 月住了 3 晚
Renae 於 2024年3月6日回覆
Thank you for sharing your feedback with us. We truly apologize for the disappointing experience you had during your stay. Our team strives to provide exceptional service, and it's disheartening to hear that we fell short of your expectations.If there is anything else you would like to share or if you would be willing to give us another chance to make it right, please do not hesitate to reach out.Warm regards,Renae L. Guest Services Supervisor

10/10 有夠讚

Chris

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service and wonderful people who seem to really care. Great place to stay!
於 2024 年 2 月住了 3 晚
Heard Pineapple 於 2024年3月4日回覆
Thank you for the lovely feedback! We are delighted to hear that you experienced great service from our team and felt cared for during your stay. We strive to provide a welcoming and comfortable environment for all our guests, and we are thrilled that you had a wonderful experience at our hotel. We hope to welcome you back for another great stay in the future!

8/10 不錯哦

ELIAS,Marlton

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is really great and convenient for those coming to the Washington university. Plus, the staff is very friendly. The only bad thing is that I left early in the morning on my first day to a conference, and when I came back late at night I found out that no one came to my room to exchange towels, sheets, etc.
於 2024 年 3 月住了 2 晚
Head Pineapple 於 2024年3月4日回覆
We're thrilled to hear that you had a great stay at our hotel and found our location convenient for your visit to Washington University! We appreciate your kind words about our friendly staff. We are sincerely sorry to hear that you weren't informed of our every other day housekeeping service during your stay. We hope to welcome you back soon for another pleasant stay! If you ever need anything during your next visit, please don't hesitate to let us know.

10/10 有夠讚

Josh

家庭旅遊
喜歡:設施服務
Very helpful staff.
於 2024 年 2 月住了 1 晚
Head Pineapple 於 2024年3月1日回覆
Thank you so much for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager

8/10 不錯哦

Jason

於 2024 年 2 月住了 1 晚
Renae 於 2024年3月23日回覆
Thank you for your 4-star review. We're pleased to hear that you had a positive experience with us. We're committed to achieving the highest standards and we're grateful for your support. Your feedback will help us to refine our services even further.We look forward to your next visit, where we hope to earn that extra star and deliver a truly exceptional experience.Warm wishes,Renae L.Guest Services Supervisor

10/10 有夠讚

Khristina

喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Renae 於 2024年3月1日回覆
Thank you so much for staying with us at the University Inn and leaving a 5 star review Khristina! We love to hear about our guests' experience and look forward to hopefully having you stay again soon!Warm regards,Renae L.Guest Services Supervisor

6/10 一般般

carolina

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
The property was cleaned and staff was very friendly but I would not be walking around that neighborhood at night. I was woken up by a huge garbage truck picking up garbage at midnight, right under wherever you were following by another garbage truck an hour later.
於 2024 年 2 月住了 1 晚
Renae 於 2024年2月27日回覆
Thank you for staying at the University Inn Hotel. We love to hear that our staff was so welcoming and our rooms were to your liking! It's unfortunately to hear that the trash and recycling pickup disturbed your rest though :( Next time you stay, feel free to request a "quiet room" and we'll happily get you settled away from our dumpster pickup. We sincerely hope you'll choose to Stay Pineapple again very soon.Warm regards, Renae L.Guest Services Supervisor

10/10 有夠讚

Manu

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good in budget.
Renae 於 2024年2月21日回覆
Thanks so much for staying with us at the University Inn! We're so glad you had a great experience and appreciate the 5 star review! We can't wait for you to stay with us again soon!Sincerely,Renae L.Guest Services Supervisor

6/10 一般般

Adriana

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The bathroom has a smell. The lobby doors are always locked, even during the day. There is a $20 surcharge for parking, which is not readily transparent and another $23 surcharge for a ‘resort’ fee for a fitness room that is not on site and an outdoor pool that is useless in February.
於 2024 年 2 月住了 1 晚
Renae 於 2024年2月16日回覆
Thank you so much for choosing to stay with us at the University Inn hotel. We're disappointed to hear that your overall experience was unsatisfactory! We do our best to be as transparent as we can about our parking and amenity fee and what they include but if we dropped the ball on this in any way please let us know. Our guest's safety and comfort is our number 1 priority so in a big city such as Seattle, sometimes this means keeping our doors locked and only accessible to guests and employees. We sincerely hope you'll choose to give us another try again soon!Warm regards,Renae L.Guest Services Supervisor

6/10 一般般

Poppy

於 2024 年 2 月住了 2 晚
Renae 於 2024年3月23日回覆
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are taking your 3-star review seriously. We aim to exceed our guest’s expectations and it seems we fell short during your stay. Our team is assessing the areas we need to improve upon to enhance the experience for all our valued guests.We hope you’ll give us another opportunity to showcase our commitment to your comfort and satisfaction.Kind regards,Renae L.Guest Services Supervisor