Ratings based on 891 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 1, 2019
Great for a night or two at the most. Easy check in and decent breakfast. More of a place to rest on your way through town.
Comment from Hotel Management
May 6, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
It is great to hear feedback from you regarding your recent stay with us - we are glad to hear that you had a good overall impression of your stay. We are glad you had a quick check-in experience and we hope you had a comfortable stay. We hope that everything was in order and we look forward to having you back soon.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler
Posted Apr 30, 2019
Comment from Hotel Management
May 2, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler from NEW ORLEANS
Posted Apr 28, 2019
THE ATTENDANT STOLE MY MONEY AND TRIED TO MUSCLE ME OUT OF AN ADDITIONAL $100 TO MAKE MATTERS HE SMILED IN MY FACE TO MAKE ME EVEN MORE ANGRY
Comment from Hotel Management
May 6, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. We will into your claim about our attendant stealing money from you. This is not something that we tolerate and rest assured that we will take the proper action in case this is validated. We are sorry for the inconvenience and we hope you consider staying with us again soon.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler
Posted Apr 17, 2019
we enjoyed our stay and appreciated the transit van between hotel and SeaTac. Everyone was very helpful at the hotel.
Comment from Hotel Management
Apr 23, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
It's a wonderful feeling knowing that our team was able to provide awesome service to you while you were staying with us. We are glad to hear that you enjoyed your stay and appreciated the shuttle service to SeaTac. Thanks for choosing to stay with us and we hope to see you again soon.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler
Posted Apr 17, 2019
Comment from Hotel Management
Apr 23, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler
Posted Apr 14, 2019
Comment from Hotel Management
Apr 16, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler
Posted Apr 12, 2019
by A verified traveler
Posted Apr 5, 2019
They don't allow you to bring food and drinks to your room! That means that the in room coffee maker and refrigerator are useless
Comment from Hotel Management
May 1, 2019 by sandy, Hotel Management
Thank you for the feedback. I would like to note that of course one can take food into their room, the only thing we do not allow is food from breakfast room being taken into the rooms as it seems to make a mess in the hallways and can be a hazard to other guest. If someone buys food for their rooms we do not have a problem with that, that's why we provide fridges and microwaves. I hope this clarifies the issues you had and we do apologize that directions were not clear. We do hope you stay with us in the future and take full advantage of the amenities we offer.
by A verified traveler
Posted Apr 1, 2019
Not very clean, beds were uncomfortable, there was not an extra roll of toilet paper.
Comment from Hotel Management
Apr 14, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
We always appreciate hearing back from our guests. Your feedback about the service you received is what prompts us to improve. Your feedback about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Thanks for your feedback and we hope to see you again soon.
Best Regards,
Super 8 SeaTac
Customer Care Team
by A verified traveler from Seattle WA
Posted Mar 30, 2019
Great room well maintained pleasant and helpful staff staff
Comment from Hotel Management
Apr 7, 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
It's such an amazing feeling to hear that you had an exceptional stay with us. We are glad to hear that you liked the well-maintained room and we hope you were comfortable. Our staff also thanks you for the nice commendation you left about our service. Thanks for choosing to stay with us and we look forward to your next visit.
Best Regards,
Super 8 SeaTac
Customer Care Team
