6/10 一般般
amy
情侶出遊, 團體旅遊
2024年5月22日
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
Gorgeous hotel but lacking in areas. We had a very nice room with a view of the river and River Street. However, it smelled of dog pee and my bag retained this smell after sitting on the floor. We were in Savannah for my wedding. I personally spoke with the front desk several times in regards to hair, flowers and cake needing access to my floor. I was told it was not an issue, they took my name and the names of the individuals needing access. None of this was passed on and I had been assured it would not be an issue. It was an issue and caused several delays for the day.
Also, my friend was staying at the hotel as well. Her bathroom flooded due to no shower curtain. It took over 5 hours to for someone to attend to the issue. This was after calling the from desk 3 times.
amy
於 2024 年 5 月住了 3 晚