To Whom It May Concern,
I’m writing to express my frustration with a recent stay at your hotel. I arrived around 12 PM, checked in, got my room keys, and parked my car. The first issue I encountered was that the key wouldn’t open the back door, so I had to walk to the front entrance. Then, the key didn’t work for my room either. I went back to the front desk, had the key reactivated, and returned—only to find it still didn’t work. The front desk agent had to come and open the door with a master key.
When I finally entered the room, I was immediately hit with a strong, unpleasant odor—moldy and trash-like. I asked the staff to come and check. She confirmed the bad smell and tried to fix it by spraying a cleaning solution, but the odor remained. I then asked if I could be moved to another room, but was told that this was the only room with a king-sized bed available.
I tried to stay despite the smell, but after about an hour, I couldn’t take it anymore and had to leave. The room was simply not livable.
This entire experience—from malfunctioning keys to the horrible room condition—was completely unacceptable. I am extremely disappointed and feel I should not have been charged for a room I couldn’t even stay in.
I respectfully request a refund and hope this issue is was fixed
