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貝斯特韋斯特蘇聖瑪莉飯店的評分

2.5 out of 5
貝斯特韋斯特蘇聖瑪莉飯店
4335 I-75 Business Spur, Sault Ste. Marie, MI

評論

8.8

有夠讚

10 分，有夠讚；673 則評論中有 344 則" "
8 分，不錯哦；673 則評論中有 233 則" "
6 分，一般般；673 則評論中有 61 則" "
4 分，不太好；673 則評論中有 26 則" "
2 分，很糟糕；673 則評論中有 9 則" "

8.8/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Melissa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean rooms, great service, and a great complimentary breakfast.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Patti

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed my work-week stay. Staff attentive and pleasant, breakfast buffet satisfying, pool area clean and pool temp is just right. Will stay here again.
於 2024 年 5 月住了 5 晚

8/10 不錯哦

Leslie

喜歡：整潔度、員工素質和住宿環境和硬體
Room was spacious.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

RONALD

No indication through Expedia splash screen that the property was in Michigan rather than Ontario No response that I saw for 2 weeks after contacting Expedia
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Holly，Harbor Springs

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The jacuzzi tub didn’t work and the fireplace didn’t work. Bed was not comfortable. Front desk offered nothing to make it right. Paid extra to get nothing.
於 2024 年 4 月住了 1 晚

6/10 一般般

Jason Shay

團體旅遊, 家庭旅遊
喜歡：員工素質
Our room was dated and older but still decent except the mattress! The mattress in our room was terrible! My wife got up and grabbed a towel to put under her looking for a little more cushion. I often wondered if the floor would of been a better option as the bed give much relief. So for that reason I’m not giving this room a very good review!
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Samantha

不喜歡：整潔度、員工素質和住宿環境和硬體
Super disappointed. The room was advertised as having a fireplace, jetted tub, and suana, which is why we chose this hotel. All three were out of service or did not work and we were not even told ahead of time or reimbursed in any way. Will not be staying again
於 2024 年 3 月住了 1 晚
Joanne 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Christopher

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Gregory

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean room and the breakfast is good. Pool room was nice too but the water was a bit on the chilly side.
於 2024 年 2 月住了 2 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Outdated and uncomfortable
於 2024 年 2 月住了 1 晚
Joanne 於 2024年2月19日回覆
Thank you for responding to the survey. Our goal is to provide an exceptional stay for all of our guests and I am sorry that we did not reach that goal with your stay. Your information has been directed to our staff so they can address the issues.

10/10 有夠讚

Richard

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚

4/10 不太好

Karen，Grovetown

家庭旅遊
不喜歡：員工素質
We got to our room and there was poop stains all over toilet. Made us not want to stay. However with lack of refund we stayed. The pool was dirty with bandaids and
於 2024 年 1 月住了 2 晚
MOD 於 2024年2月1日回覆
Hello Karen, I am very sorry that you had issues during your stay with us. Your satisfaction is very important to us. I have shared your issue with each department and we will strive to correct them and do better in the future to insure our guests have a very pleasant stay.Thank youJoanne CardamoniMOD

10/10 有夠讚

Adam，Gaylord

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Danielle

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Sean

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Rob or Beth

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Harold

喜歡：整潔度、員工素質和住宿環境和硬體
Nice clean place. Very friendly staff!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Diane

於 2023 年 12 月住了 3 晚

6/10 一般般

Ray and Barb

家庭旅遊
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2-night family stay
We had a great stay! The beds were firmer than we’re used to but overall it was very nice! Would definitely recommend & we’ll gladly stay here again the next time we’re in the area!
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Lee

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Dennis

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved this place, convenient to the expressway and only a two-mile drive to downtown. The staff was excellent! Didn't have a chance to use the breakfast bar but the food looked good! I highly recommend this place!
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Janith

The staff was very helpful and pleasant. The breakfast was not as good as I expected from other reviews
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Brooks

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Philip

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Amanda

喜歡：整潔度和住宿環境和硬體
We enjoyed a very nice stay at the Best Western. The convenience of the shuttle bus to and from the casino was advantageous. Would recommend staying here.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Martha

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We will be back next year
Pleasant staff, clean, comfortable, secure. Enjoyed the pool & sauna. Complimentary breakfast was excellent. We would stay here again.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Mary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
THEE GENTLEMAN AT THE DESK ON ARRIVAL AND DEPARTURE WAS AWESOME. HE WAS VERY FRIENDLY AND HELPFUL.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!
Pleasantly surprised. This will be our new “stay” when visiting Sault Ste Marie.
於 2023 年 11 月住了 1 晚

6/10 一般般

David

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚

6/10 一般般

Connie

於 2023 年 10 月住了 1 晚

4/10 不太好

Denise

家庭旅遊
不喜歡：整潔度和設施服務
Front desk staff were helpful. Breakfast was good, staff for breakfast was outstanding. Beds were terrible uncomfortable. Hair (not ours) in the tub and sink. Worst toilet paper in the world and I have been all over the world. Never, ever stay here over October weekends, the hotel was full of little noisy hockey players who ran the halls till late at night.
於 2023 年 10 月住了 1 晚
Joanne 於 2023年10月23日回覆
Hello Denise,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯哦

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Tammy

喜歡：客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Janina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely one night stay in Sault St Marie. The hotel is attractive and our room spacious and very comfortable. Breakfast had a variety of options which was great, though a gluten free bread offering would have made it even better! All the staff were pleasant and friendly.
於 2023 年 10 月住了 1 晚

6/10 一般般

Donn

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Carpet in room was dirty/gross. Shower curtain rod was ready to fall off wall. Fireplace was unexpected but didn't work anyway. Beds had some sort of noisy mattress protector that made lots of noise when you moved. The whole place needs updating. Should be better for the cost. Probably won't stay here again.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Sister Walisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like that the location was convenient to shopping, eating, etc. The staff was friendly and accommodating.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Cecile，Marysville

The staff was friendly and helpful.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Terry

喜歡：員工素質
Property is good value
於 2023 年 10 月住了 1 晚

10/10 有夠讚

William

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lots to do
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Eric

於 2023 年 10 月住了 1 晚

10/10 有夠讚

charles

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time and our room was great
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Roger

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet and convenient
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Rebeccah

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Susan

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Barbara L.

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
Good food, room ok.
Our choices were few and this hotel was fine. It seemed clean, but there was a smell in the room that constant use of the fan could not resolve. The beds were also squeaky. They seemed understaffed, but staff was friendly and helpful. Breakfast was good.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Patricia，Pine Island

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Julie

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚