Hotel was lovely and facilities great but the staff attitudes here were pretty poor. If they weren’t all playing on their phones, they were in the side area all together smoking. The whole visit they also had no regard for mask wearing, even in the food area they would congregate by the food and take masks off.
Management needs a good shake!
Eoin
於 2021 年 6 月住了 3 晚
10/10
真實旅客
於 2020 年 11 月住了 2 晚
10/10
真實旅客
於 2020 年 10 月住了 1 晚
10/10
Perfect hotel
Zorica
於 2020 年 1 月住了 3 晚
6/10
Deluxe Doppelzimmer muss man abschaffen. Zimmer sind winzig. Preis Leistungsverhältnis stimmt nicht. Es ist sehr teuer für dieses Angebot. Keine Flexibilität seitens vom Personal. Kein Europäischer Standart.
真實旅客
於 2019 年 11 月住了 3 晚
8/10
Nettes Spa-Hotel, ruhige Umgebung, gleich neben demGeyser
真實旅客
於 2019 年 10 月住了 1 晚
10/10
nicolas
於 2019 年 8 月住了 1 晚
10/10
Wunderschönes, modernes Hotel. Preis Leistung für das Angebot nicht zu übertreffen. Super Essen.
Niklas
於 2019 年 8 月住了 1 晚
8/10
It was great clean and new. Loved the details
I got a rash on my legs from the sheets not sure what bleach they use.
真實旅客
於 2019 年 7 月住了 1 晚
10/10
Lovely, new classy hotel with helpful staff and great facilities. A bit pricey for Bulgarian standards, but well worth it if you get breakfast and use the spa.
真實旅客
於 2019 年 7 月住了 1 晚
8/10
真實旅客
於 2019 年 7 月住了 3 晚
10/10
The hotel is very new - only 3 month old. The whole staff was very welcoming and made our stay perfect. We used the spa and booked some treatments and can highly recommend to everyone to use the spa of this hotel.
The hotel is ideally for your trip to rila monastery but also to the 7 lakes of rila. Unfortunately we didn’t have enough time to explore everything so I can recommend to take your time in this gorgeous area and enjoy the Bulgarian nature.