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"They customer service was excellent. We arranged transportation though the hotel which was very easy. They reached out to us and coordinated everything. The porters also brought our stuff to our room. The hot tub could be a little bit warmer but it’s a fixed temperature. Overall great service and location. Warning, there are a few sets of stairs to get to the hotel. "

"Our stay was nice. The accommodation was comfortable and clean. The hot tub was a perfect addition, providing a relaxing and luxurious touch. The swimming pools were beautifully maintained and added to the overall serene atmosphere. Most importantly, the staff were outstanding—warm, helpful, and highly professional, making us feel welcome from the moment we arrived till we left."

"It was a pleasure to have such a positive experience at Rocabella suites The service was exceptional and truly made a difference the staff was nice.Their bed was comfortable the food taste very beautiful I appreciate the attention to detail and the commitment to quality. I am very satisfied with the overall outcome. I would gladly recommend this hotel to others seeking a similar experience. "

"excellent place with great breakfast options on the cave pool and outside pool. Overall a great stay and value for money.."

"The resort is very spacious and maintained well by the staff (they clean the common area from time to time). There are many swimming pools but unfortunately still cold for Apr (would be good if have an indoor pool or hot Jacuzzi). The front gate to supermarket is very near but the pavement is still under construction so the walk is a bit horrible as you might walk on the edge of the road and watch out the traffic. There's also a back end of exit which leads to a main road and has a few restaurants as well. I booked the loft style room for family to stay and it is quite spacious for the area. Kids liked the stay"

"View"

"We stayed 2 nights at the Volcano View Villa & had a fantastic time. The villa is very spacious with two floors, nicely decorated, and offer a gorgeous view of the caldera. Convenient location to dining, shopping and transportation. The hotel staff is tremendously welcoming & make us feel at home. Overall a five-star experience. Will recommed to friends."

"Would h"

"Beautiful view .. amazing service. Staff is very very very welcoming make you feel very comfortable. Breakfast is served in the room directly and one of best quality breakfast. Lots of options. Loved out stay will recommend to everyone. It deserves 5 star rating."