Just got back from a week at West-East resort on Santorini and could not be happier with our stay. Going in early October put us just outside of high season so the crowds were a little lighter than normal (not a bad thing) and we had a lot of West-East to ourselves along with just handful of other guests and loved it.
First, the location is fantastic. Being in Imerovigli rather than Oia or Fira was perfect for us. West-East is right on the trail between the two making the walk/hike to either very manageable (and we did both). Being very central on caldera provided the perfect, classic Santorini views and sunsets.
Next, the Fly Away staff was awesome! Both Christina (manager and Sommelier) and Christos (Executive Chef) were very present, welcoming, and super engaging. We were there for the island's wines (and our 35th anniversary) and they were spot on with the wine suggestions and food pairings. Not cheap but you get value for what you pay for.
Finally, the rest of the staff - from the front desk to the bar tenders and wait staff - went out of their way to make us feel welcome and make everything go smoothly. Highly recommended.