海灘/海景

華拉博卡奇卡 - 全包式的評分

3 out of 5
華拉博卡奇卡 - 全包式
Avenida Abraham Núñez, Boca Chica, Santo Domingo

評論

6.6
10 分,有夠讚;1439 則評論中有 396 則" "
8 分,不錯哦;1439 則評論中有 302 則" "
6 分,一般般;1439 則評論中有 252 則" "
4 分,不太好;1439 則評論中有 197 則" "
2 分,很糟糕;1439 則評論中有 292 則" "

6.8/10

整潔度

7.0/10

員工素質

6.4/10

設施服務

6.2/10

住宿環境和硬體

6.6/10

環保程度

評論

8/10 不錯哦

Qing hui

於 2022 年 7 月住了 2 晚

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
Family oriented
於 2024 年 5 月住了 2 晚
Reinaldo 於 2024年5月21日回覆
Dear Christopher,It's heartening to hear that you found our hotel to be well-suited for families. Our goal is always to provide an environment that is welcoming and enjoyable for all age groups. We hope that your family created wonderful memories during your stay with us.Once again, thank you for highlighting this aspect of your experience at Hotel whala!bocachica.Best regards,

6/10 一般般

maria

家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Un exelente lugar en relación calidad precio tengo muchos años visitandolo. An realizado algunas mejoras, pero senti sierta dejades de el peronal an menguado en el servicio y el aire acondicionado de mi habitación no funcionó y habia ruido y olor a comida en la habitación todo el tiempo.
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月21日回覆
Estimada Maria,Muchas gracias por su leal patronazgo a lo largo de los años y por compartir sus impresiones sobre su reciente estancia. Nos complace saber que valora nuestro compromiso con la calidad a un precio accesible.Lamentamos mucho que haya experimentado algunos inconvenientes durante su última visita con nosotros. Nos esforzamos por ofrecer un ambiente cómodo y acogedor para todos nuestros huéspedes, y es evidente que en esta ocasión no hemos cumplido con nuestras propias altas expectativas.Le agradecemos por señalar estas áreas de mejora. Aunque no podemos ofrecer una solución específica en este momento, su feedback es invaluable para nosotros y nos ayuda a mantenernos enfocados en nuestro compromiso de ofrecer una experiencia excepcional para nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro cercano.Saludos cordiales,

4/10 不太好

Miriam

不喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月21日回覆
Dear Miriam,We are truly sorry to hear about your experience at our Hotel whala!bocachica. Our goal is to provide our guests with an enjoyable and comfortable stay, and it sounds like we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us understand where we need to improve.Best regards,

2/10 很糟糕

Laine

不喜歡:整潔度、員工素質和住宿環境和硬體
Fue horrible mi habitación tenia cucarachas
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月20日回覆
Estimado cliente,Lamentamos profundamente escuchar sobre su experiencia. Nos enorgullece mantener altos estándares de limpieza y su comentario nos sorprende. Aseguramos a todos nuestros clientes que la satisfacción del cliente es nuestra principal prioridad.Por favor, acepte nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado. Valoramos sus comentarios y los tomaremos en cuenta para mejorar y ofrecer una mejor experiencia a nuestros clientes.Saludos cordiales,

2/10 很糟糕

Esmeralda

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
terrible food service and dirty place
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月19日回覆
Dear Esmeralda, We are truly sorry to hear about the experiences that you faced during your recent stay. Please accept our sincere apologies for not meeting your expectations. As a valued guest, your feedback is extremely important to us. Ensuring that our guests are satisfied with their stay is a top priority. We strive to provide an enjoyable and memorable experience for all of our guests, and we regret that your experience did not align with our goals.We see your feedback not as criticism, but as an opportunity for improvement. We will certainly take note of your comments as we constantly aim to enhance our guest experience.Once again, we would like to extend our deepest apologies and we hope we will have the opportunity to welcome you back in the future to show you the level of service we are truly capable of providing.Best regards,

6/10 一般般

Edwin

團體旅遊
Decent property for the price. Our room was next to the nightly entertainment, unbearably noisy until 11pm. The staff is friendly and always ready to help.
於 2024 年 5 月住了 4 晚
Reinaldo 於 2024年5月19日回覆
Dear Edwin,We are heartened to hear that you found value in your stay with us and appreciated our friendly staff's readiness to assist. That is indeed part of the experience we strive to provide for all our guests.However, we regret to hear about the noise inconvenience due to the proximity of your room to our nightly entertainment. Please accept our apologies for any discomfort you may have experienced. We are committed to our guests’ comfort and satisfaction and will take note of your feedback for future considerations.We hope to have the pleasure of welcoming you back to whala!bocachica, where we aim to make your stay both enjoyable and comfortable.Best regards,

4/10 不太好

Alfred,hoboken

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotelon the beach Close to the airport is the only good part. Deposit to use the iron. Deposit to use beach towels, rooms were not good, the bathroom not good, TV offer next flix but you cant access it, the phone to the room didn't work, the door lock n door was not the best, the ground were not good. This is a hotel for when your on your first vacation with friends n dont care what its like.
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月20日回覆
Dear Alfred,Your recent review of our beachfront hotel, whala!bocachica, has been carefully noted. We deeply regret hearing that your stay did not meet your expectations.Our primary aim is to provide a comfortable and satisfying experience for all our guests, and it seems we fell short of that goal during your stay. Your comments regarding the room amenities, the grounds, and other features are of concern, and we take this feedback very seriously.Our hotel indeed offers proximity to the beach and the airport for the convenience of our guests, but we understand that there are other aspects to consider. We appreciate you taking the time to share your observations, as it helps us to identify areas where we can improve.We hope that despite these issues, you were able to create some enjoyable memories during your vacation. We would be more than happy to welcome you back for a better experience in the future.Best regards,

10/10 有夠讚

Zoila

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was super friendly and customer service was great and answered to all of my needs fast! I will come back soon
於 2024 年 5 月住了 2 晚
Reinaldo 於 2024年5月17日回覆
Dear Zoila,Your words are greatly appreciated. It's delightful to hear that our staff were able to provide excellent customer service and cater to your needs promptly. We always strive to uphold our values of friendliness and efficiency.Your plans to return are the highest compliment we could receive. Our doors will always be open to welcome you back.Best regards,

8/10 不錯哦

María de los Ángeles Hernández

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Un poco sucia y descuidada
於 2024 年 5 月住了 4 晚
Reinaldo 於 2024年5月17日回覆
Estimado Maria,Lamentamos leer que su experiencia no estuvo a la altura de sus expectativas. En el Hotel whala!bocachica, nos esforzamos por mantener nuestras instalaciones limpias y en buen estado. Agradecemos su comentario y nos ayuda a mejorar día a día.Saludos cordiales,

8/10 不錯哦

Gresly

喜歡:整潔度、員工素質和住宿環境和硬體
This time was okay
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月15日回覆
Dear Gresly,We appreciate you sharing your experience at Hotel whala!bocachica. It seems that your visit was satisfactory, but we are always striving to exceed our guests' expectations. Your feedback is valuable to us in making improvements and we hope for the opportunity to provide you with a truly exceptional experience on your next visit.Best regards,

10/10 有夠讚

Ronald

團體旅遊
喜歡:員工素質和設施服務
It's cool for me ....i cant say nothing wrong
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月15日回覆
Dear Ronald,It's heartening to hear that your stay at our hotel, whala!bocachica, was to your satisfaction. It's always our intention to provide a memorable experience and your remarks validate that effort. We look forward to hosting you again in the near future.Best regards,

10/10 有夠讚

Juana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My second time coming back, I just enjoy the resort and staff
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月14日回覆
Dear Juana, It's truly heartwarming to hear that you've chosen to stay with us again at Hotel whala!bocachica. Your kind words about our resort and staff are greatly appreciated. Our team is committed to providing an exceptional experience for our guests and it's rewarding to know that we've succeeded in making your stay enjoyable. We look forward to welcoming you back for another memorable visit in the future.Best regards,

8/10 不錯哦

Miguel

團體旅遊
不喜歡:住宿環境和硬體
Needs remodelación
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月14日回覆
Estimado Miguel,Agradecemos sus observaciones. En whala!bocachica nos esforzamos siempre por brindar la mejor experiencia a nuestros clientes. Su feedback es valioso y nos ayuda a buscar continuamente la mejora de nuestras instalaciones. Esperamos tener el placer de recibirlo de nuevo en el futuro.Saludos cordiales,

4/10 不太好

Kenneth

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The beach is EXTREMELY DIRTY with over grown algae and trash. The beach is the most important part of the resort they need to invest in cleaning out the algae like the other parts of boca chica. The bathtub was not clean when I arrived it was full of sand, toilet did not work, The staff is rude and slow. Very poor quality food. They literally give you the cheapest and lowest quality food and drink options possible.
於 2024 年 5 月住了 2 晚
Reinaldo 於 2024年5月13日回覆
Dear Kenneth,It is with regret to read your recent experience at our resort did not meet your expectations. We are deeply sorry for the inconveniences you experienced with the beach condition and cleanliness of your room upon arrival.Our location by the beach is one of our most cherished attributes and we constantly strive to maintain its cleanliness. Your remarks are noted and we will continue to emphasize the importance of maintaining our beach to the best possible standard.We are saddened to hear your comments regarding the quality of our food and drinks. Our aim is to provide a wide array of options to cater to different tastes and preferences.We also value the importance of service and we sincerely apologize if you felt that our staff was not up to par. We are committed to providing our guests with a warm, hospitable environment.Your feedback is of great importance to us, as it allows us to identify areas that may require our attention. We appreciate your insight and hope that we will have another opportunity to serve you better in the future.Best regards

8/10 不錯哦

Jose Manuel Aponte

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 9 晚
Reinaldo 於 2024年5月13日回覆
Estimado Jose, Agradecemos su calificación y apreciamos su aporte. Nos complace que haya elegido nuestro hotel para su estancia. En el Hotel whala!bocachica, siempre buscamos mejorar la experiencia de nuestros huéspedes y sus comentarios nos ayudan a lograrlo. Esperamos tener la oportunidad de servirle nuevamente en el futuro y esforzarnos por brindarle una experiencia de 5 estrellas.Saludos cordiales,

8/10 不錯哦

Marlyn,La vega

情侶出遊
喜歡:設施服務和住宿環境和硬體
Es bueno para ir a disfrutar un fin de semana
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月11日回覆
Estimada Marlyn,Nos alegra saber que nuestro hotel ha sido del agrado para sus fines de semana. En whala!bocachica, trabajamos arduamente para proporcionar una experiencia agradable y relajante a todos nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente y continuar brindando servicios de calidad.Saludos cordiales,

10/10 有夠讚

Diana

It gives ghetto vibe
於 2024 年 4 月住了 7 晚
Reinaldo 於 2024年5月12日回覆
Dear Diana,We are sorry to hear that your experience with us didn't meet your expectations. At hotel whala!bocachica, we strive to offer our guests a unique and comfortable experience, and we're disappointed that this was not your impression.Please know that your feedback is important to us as it helps us to understand how we can make improvements. We hope that you will consider giving us another opportunity to serve you in the future, and to offer you the high-quality hospitality that we are known for.Best regards,

10/10 有夠讚

Michael

喜歡:整潔度
於 2024 年 4 月住了 1 晚
Reinaldo 於 2024年5月12日回覆
Estimado huésped,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas y que nos califica con la máxima puntuación. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

6/10 一般般

grecia

喜歡:員工素質
不喜歡:住宿環境和硬體
Toda las calle se llena de agua la comida no e de buena calidad el personal muy amable no ahi mucha bariedad ni diversión
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月10日回覆
Estimado huésped,Lamentamos que su experiencia no haya cumplido con sus expectativas en varios aspectos. No obstante, nos complace saber que ha encontrado a nuestro personal muy amable.En cuanto a la variedad y calidad de la comida, trabajamos continuamente para mejorar y ofrecer una amplia gama de opciones deliciosas. La diversión y la satisfacción del huésped son muy importantes para nosotros y siempre nos esforzamos por ofrecer una experiencia placentera y memorable.Agradecemos sus comentarios y esperamos tener otra oportunidad para darle la bienvenida en el futuro.Saludos cordiales,

8/10 不錯哦

Yanfel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月10日回覆
Estimado huésped,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

2/10 很糟糕

Jesus,Hackensack

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
I like the staff service
於 2024 年 5 月住了 3 晚
Reinaldo 於 2024年5月7日回覆
Dear Jesus,It's truly heartening to hear that our staff made a positive impact during your stay. At whala!bocachica, we take great pride in our dedicated team members and their commitment to assist our guests. Your kind words will undoubtedly encourage them to continue delivering excellent service.We look forward to welcoming you back in the future.Best regards,

10/10 有夠讚

Luis G

喜歡:整潔度、員工素質和設施服務
Personal super amable
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月6日回覆
Estimado Luis,Estamos encantados de saber que nuestro personal le causó una impresión positiva durante su estancia en whala!bocachica. Su amabilidad es uno de los aspectos de los que nos enorgullecemos y nos alegra saber que fue apreciada. Esperamos volver a darle la bienvenida en un futuro próximo.Un cordial saludo,

10/10 有夠讚

Yeimy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy bien 👌👌👌👌
於 2024 年 5 月住了 1 晚
Reinaldo 於 2024年5月6日回覆
Estimad Yeimy,Es un placer leer su breve pero positiva valoración. Nos alegra saber que su estancia en Hotel whala!bocachica fue de su agrado.Esperamos poder darle la bienvenida nuevamente en un futuro próximo.Saludos cordiales,

2/10 很糟糕

SAQUITA

不喜歡:整潔度、員工素質和住宿環境和硬體
Bad experience
於 2024 年 5 月住了 2 晚
Reinaldo 於 2024年5月6日回覆
Dear Saquita, We deeply regret to hear about your recent experience at our hotel. Providing the highest level of hospitality is our number one priority and it appears we have fallen short of that commitment during your stay.Whilst we are unable to rectify the past, we sincerely hope that you will afford us another chance to serve you better in the future. Best regards,

10/10 有夠讚

Francia

喜歡:住宿環境和硬體
於 2024 年 5 月住了 2 晚
Reinaldo 於 2024年5月7日回覆
Estimad Francia,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

8/10 不錯哦

Kairo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Para su precio me lo encuentro bien.
於 2024 年 4 月住了 1 晚
Reinaldo 於 2024年5月5日回覆
Estimad Kiaro,Nos alegra saber que considera que nuestro hotel ofrece un buen equilibrio en términos de precio y valor. En whala!bocachica, nos esforzamos por ofrecer la mejor experiencia a nuestros huéspedes con tarifas competitivas. Apreciamos mucho su observación.Saludos cordiales,

8/10 不錯哦

Travis

情侶出遊
喜歡:整潔度、員工素質和設施服務
This was a great experience for the price. The area the hotel is located in is not the safest but you can Uber through.
於 2024 年 4 月住了 4 晚
Reinaldo 於 2024年5月5日回覆
Dear Travis,It's delightful to hear that you found your experience with us to be of great value. Safety is indeed paramount, and while our location may be challenging, we're glad you found Uber to be a convenient mode of transportation during your stay.We always strive to offer our guests a comfortable and enjoyable stay, and your feedback is a testament to that. We look forward to welcoming you back at Hotel whala!bocachica, hopefully, in the near future.Best regards,

8/10 不錯哦

Sugell

喜歡:整潔度和住宿環境和硬體
La comida deben tener cuidado..muchas moscas acentandose sobre la comida...he incluso en el chofan k me sirvieron había una cucaracha... No Kise decir nada para no armar escándalos....😓 Es en serio...
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月5日回覆
Estimada Sugell,Lamentamos mucho oír sobre su experiencia. Nos enorgullece mantener los más altos estándares de limpieza e higiene en nuestro hotel, y su experiencia claramente no refleja ese compromiso. Si bien no podemos cambiar su experiencia, por favor tenga la seguridad de que su comentario será compartido con nuestro equipo para que podamos aprender y mejorar.Esperamos tener la oportunidad de recibirlo de nuevo y ofrecerle una experiencia que esté a la altura de sus expectativas.Saludos cordiales,

10/10 有夠讚

Edilin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This resort was amazing , the food served for breakfast lunch and dinner was great, Along with the burgers and hotdogs served fresh in between Buffett times. I stayed in a suit that faced the pool and partial ocean view it was absolutely stunning . I could even see the boat dock. I traveled alone and didn’t have to leave my room for the morning entertainment as I could watch off my balcony. The all inclusive liquor is not top self but it def still makes very good drinks and straight shots taste amazing. This location does only serve President beer, but Hey your in Dominican Republic!! The gift store inside the resort does have other options of beers and drinks you can buy that are very well priced and with the comfort of not having to leave the resort. Fresh linen and towels everyday. Do suggest bringing beach/pool towels as they do not permit you to take room towels to beach pool area, but do have option of purchasing with a deposit that you receive back when you return the towels. Ambiance was very nice private beach area very comfortable with chairs and beds Canopy’s As well as tents. Staff very friendly and welcoming also will go out of there way to make you feel safe. I wanted to go outside of the resort one of the staff memebers was willing to take me and show me around. Host by check in also has a lot of events and adventure tours also at a very great price 👏👏 Definitely a family Friendly resort☀️
於 2024 年 4 月住了 6 晚
Reinaldo 於 2024年5月6日回覆
Dear Edilin,It's truly delightful to read about your wonderful stay at our resort. Your detailed feedback on our food, accommodation, amenities, and staff is much appreciated. We are thrilled that our location, with its stunning views, added value to your experience.It's also heartening to know that our staff's friendliness and dedication to your safety made a positive impact on your stay. Our team is indeed committed to providing an exceptional experience for all our guests. We are glad that this was evident during your visit.We appreciate your constructive suggestion about the beach/pool towels. It’s comments like these that help us to improve our services and facilities.We hope that we will have the pleasure of welcoming you back to whala!bocachica soon.Best regards,

6/10 一般般

Stephen,springfield

團體旅遊
喜歡:住宿環境和硬體
Property is under staff! Took me an hour and half for the check in. In the snack bar have to wait in line for an hour to get a burger and not much to choose from only burgers and hot dogs there, every day the same. Only a few staff member were nice.
於 2024 年 4 月住了 4 晚
Reinaldo 於 2024年5月4日回覆
Dear Stephen,We are sincerely sorry to hear about the extended wait times you experienced during your stay with us at Hotel whala!bocachica. Providing quick and efficient service is one of our key values, and we regret that we didn't meet your expectations in this regard. Your valuable insight regarding the variety of snacks served is much appreciated. We strive to offer a variety of options to cater to our diverse clientele, and we regret to hear that our selection did not meet your satisfaction. However, it is heartening to know that you found some of our staff to be pleasant and we'll certainly extend your kind words to them. We look forward to welcoming you back in the future, ensuring an improved and seamless experience.Best regards,

6/10 一般般

Aime Moya

情侶出遊
喜歡:員工素質
Falta de limpieza y las instalaciones necesitan mucho mantenimiento , las toallas y sábanas más limpias y la habitaciones darles mantenimiento
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月3日回覆
Estimado Aime,Lamentamos que su experiencia no haya sido la ideal en esta ocasión. En nuestro hotel, nos esforzamos por brindar un ambiente limpio y bien mantenido para nuestros huéspedes. Nos tomamos en serio sus comentarios y siempre buscamos mejorar nuestros servicios.Agradecemos su retroalimentación y esperamos tener la oportunidad de ofrecerle una experiencia más satisfactoria en el futuro.Saludos cordiales,

10/10 有夠讚

Randy

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和設施服務
Excelente servicio está acorde a lo que pagas.
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年5月3日回覆
Estimado Randy,Nos alegra mucho saber que nuestro servicio cumplió sus expectativas y que considera que la relación calidad-precio es adecuada. En el Hotel whala!bocachica, siempre nos esforzamos por ofrecer un servicio de alta calidad a nuestros clientes. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de recibirle de nuevo muy pronto.Saludos cordiales,

4/10 不太好

Victor

喜歡:住宿環境和硬體
不喜歡:員工素質
於 2024 年 4 月住了 1 晚
Reinaldo 於 2024年5月3日回覆
Estimado Victor,Lamentamos escuchar que su experiencia en nuestro hotel no cumplió con sus expectativas. Su satisfacción es de suma importancia para nosotros y siempre nos esforzamos por brindar a nuestros huéspedes una estancia memorable y agradable. Apreciamos su puntuación ya que nos ayuda a mejorar y brindar un mejor servicio.Saludos cordiales,

8/10 不錯哦

Amado

Todo el personal fue muy lindo y atento con nosotros pero yo siendo vegana no tenia muchas opciones de comidas durante mi estadia.
於 2024 年 4 月住了 4 晚
Reinaldo 於 2024年5月1日回覆
Estimado Amado,Es un placer saber que nuestro personal ha dejado una impresión tan positiva durante su estancia. En cuanto a las opciones veganas, su comentario es muy valioso y lo tomamos en cuenta.Creemos en la importancia de ofrecer una variedad de opciones de comidas para satisfacer las necesidades de todos nuestros huéspedes. Aunque no puedo prometer cambios específicos, estamos constantemente buscando maneras de mejorar la experiencia de nuestros huéspedes.Gracias por su comprensión y por compartir su experiencia con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro.Saludos cordiales,

4/10 不太好

Natalya,staten island

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The resort has a lot of potential, but needs a major fave lift. Our room was switched 3x. First one was occupied, 2nd had a leaky AC. Third was really rundown that we declined it. There were never enough towels given, we had to ask for toilet paper. Staff has to work with what they’ve got. It appears that the owners don’t care. Everyone that works there is very friendly and bends backwards to accommodate the guests. The beach is very nice with calm, clear water. You could rent water bikes or paddle board. Everything is very rundown but works. Cabanas, umbrellas and lounge chairs are free. Beach is public access and there are a lot of vendors there. It didn’t bother us. The food was good when they cooked local dishes. Didn’t like when they tried cooking Italian or Chinese. Drinks at the bar weren’t that good. If you are looking for inexpensive vacation with a great beach, this is it, but you get what you pay for.
於 2024 年 4 月住了 6 晚
Reinaldo 於 2024年4月30日回覆
Dear Natalya,Your detailed feedback is invaluable to us. It's heartening to hear that our friendly staff and beautiful beach location contributed positively to your stay. We pride ourselves on providing a warm, welcoming atmosphere for all our guests. However, we regret that some aspects of our service didn't meet your expectations. Please accept our sincere apologies for any inconvenience you've experienced. Our aim is to provide a comfortable and enjoyable stay for everyone, so your comments will be noted for our future improvements. We appreciate your honesty in sharing your experience and we hope to have another chance to serve you better in the future.Best regards,

10/10 有夠讚

Ida

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Reinaldo 於 2024年5月10日回覆
Estimada Ida,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas y que nos califica con la máxima puntuación. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

10/10 有夠讚

Leonardo

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Good is great, staff I love them very nice, security nice they do a great job ,as long as you stay in the confort zone you safe they looking over you and ready to protect you
於 2024 年 4 月住了 6 晚
Reinaldo 於 2024年4月29日回覆
Dear Leonardo,We are delighted to hear such positive words about our diligent staff and our dedicated security team. It is always our top priority to ensure our guests feel safe and comfortable during their stay. It's heartening to know that we were able to provide you with such an experience.Your kind words have been passed on to our team, which will certainly motivate them to keep up the good work. We look forward to the opportunity of welcoming you back in the near future.Best regards,

10/10 有夠讚

Amber

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was so friendly! Food was great! The beach was cleaned every morning. Security was there so I felt super safe. Honestly the only thing I didn’t like was the hassling on the beach, every 15 min someone is asking if they can give you a massage or sell you something.
於 2024 年 4 月住了 5 晚
Reinaldo 於 2024年4月29日回覆
Dear Amber,It's wonderful to hear that you had a pleasant stay with us and appreciated our hospitable staff, delicious food, clean beach, and secure environment. We understand how the occasional interruptions on the beach could have affected your relaxation time. We strive to offer our guests a seamless and tranquil experience, and we value your feedback as it helps us understand areas where we could potentially make improvements.We look forward to welcoming you back for another great stay at Hotel whala!bocachica in the future.Best regards,

10/10 有夠讚

Francisco

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena,, puede mejorar la condición del techo habitacion, pintura, filtración.
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年4月29日回覆
Estimado Francisco, Apreciamos mucho su observación respecto a la condición de la habitación y su sugerencia de mejora. Su confort es nuestra prioridad y siempre buscamos proporcionar un ambiente agradable y limpio para nuestros huéspedes. Tenga por seguro que su comentario será tomado en cuenta.Esperamos que haya disfrutado su estancia en nuestro hotel y que nos brinde la oportunidad de servirle de nuevo en el futuro. Cordialmente.

2/10 很糟糕

Prajna

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wrong explanation on website and expedia. The spa , laundry service is not included, just wasted my money. The food is horrible, no elevator on the hotel, water does not run in the morning , room service phone does not work. We had to walk to the lobby which is far away from our room for every single issue because the phone does not work! They don’t care about any problem we had. We were at the 4 th floor imaging climbing up n down for complaining about water every single day!
於 2024 年 4 月住了 6 晚
Reinaldo 於 2024年4月28日回覆
Dear Prajna,I'm truly sorry to hear about the challenges you faced during your stay at our hotel. We strive to provide accurate information about our services on all platforms, and it's disappointing to know your experience didn't match your expectations.It's also concerning to learn about the issues you faced with our amenities and services. Your comfort and satisfaction are paramount to us, and it's regrettable that we fell short in delivering an enjoyable stay for you.I want to assure you that your feedback is valuable and it helps us understand areas where we can improve. While I can't change the past, I hope that we can have an opportunity to serve you better in the future.Best regards,

4/10 不太好

Sasa

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Reinaldo 於 2024年4月28日回覆
Dear Sasa,Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we are disappointed that we did not meet these expectations in your case. Your remarks are important to us as they assist in our continuous strive to improve our services.We would greatly appreciate another opportunity to provide you with the high standard of hospitality we're known for.Best regards,

8/10 不錯哦

Ashley

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Reinaldo 於 2024年4月28日回覆
Dear Ashley,We strive to provide a pleasant stay to our guests and we are glad that we were able to meet your expectations.We hope to be your choice of hotel in future visits. Best regards,

2/10 很糟糕

Heli

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Horrible room, dingy, not well maintained, it smelled like sewage! Freezing AC (on/off only) and no bed covers, only old single layer sheets available!. They provided only two towels for a room of 4. Beach front is nice but a pack of street dogs where out of control (and some hotel visitors feeding them at the beach didn’t help with the situation). The dogs even attacked a lady in a costume. Bottom line, this hotel is not worth what you pay for at all! Far better modest and cheaper options in the area. Will NEVER STAY HERE AGAIN. Luckily it was only one layover night for us.
於 2024 年 3 月住了 1 晚
Reinaldo 於 2024年4月27日回覆
Dear Heli,Your recent feedback concerning your stay at our hotel is deeply concerning. We truly regret to hear about the issues you experienced regarding the room condition, and the beachfront situation. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we are disappointed that we did not meet these expectations in your case. Your remarks are important to us as they assist in our continuous strive to improve our services.We do hope that despite these issues, you were still able to enjoy some aspects of your stay. We would greatly appreciate another opportunity to provide you with the high standard of hospitality we're known for.Best regards,

8/10 不錯哦

Milton

喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年4月27日回覆
Dear Milton,We value all forms of feedback and would appreciate any additional thoughts or suggestions you may have, should you wish to share them in the future. Our team is committed to providing an exceptional guest experience and your insights can greatly aid us in that endeavor.Best regards,

6/10 一般般

kayann

Nightly entertainment was good
於 2024 年 4 月住了 4 晚
Reinaldo 於 2024年4月26日回覆
Dear Kayann,It's wonderful to hear that you enjoyed the nightly entertainment. At Hotel whala!bocachica we strive to provide a variety of engaging activities to enhance our guests' stay. It's always a pleasure to know when we have succeeded in this regard. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Best regards,

8/10 不錯哦

Pedro

於 2024 年 4 月住了 1 晚
Reinaldo 於 2024年5月17日回覆
Estimado Pedro,Agradecemos que haya valorado su experiencia en nuestro hotel con 4 estrellas. Nos esforzamos por proporcionar la mejor experiencia a nuestros huéspedes y nos alegra saber que su estancia fue agradable. Su satisfacción es nuestra mayor recompensa.Esperamos darle la bienvenida de nuevo en el futuro y esforzarnos por alcanzar esa quinta estrella.Saludos cordiales,

6/10 一般般

Paolo,perugia

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Senza lode e senza infamia chi si accontenta gode
於 2024 年 4 月住了 12 晚
Reinaldo 於 2024年4月26日回覆
Gentile ospite,Grazie per aver condiviso la vostra esperienza presso il nostro hotel. Dalla vostra recensione, rileviamo che il vostro soggiorno è stato all'altezza delle vostre aspettative. Il nostro obiettivo principale è garantire che ogni ospite possa avere un'esperienza indimenticabile. Continueremo a lavorare per raggiungere l'eccellenza nel servizio e speriamo di potervi accogliere nuovamente in futuro. I migliori saluti,

6/10 一般般

Quishan

家庭旅遊, 親子旅遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年4月26日回覆
Dear Quishan,Please accept our apologies for any inconvenience you encountered. It's our aim to offer our guests a pleasant stay and we're sorry that your experience did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back in the future, and to provide you with the high standard of service we know we can offer.Best regards,

4/10 不太好

Yarisa

不喜歡:整潔度和住宿環境和硬體
MALE STAFF ARE SO DISRESPECTFUL , Speaking nonsense and harra
於 2024 年 4 月住了 2 晚
Reinaldo 於 2024年4月27日回覆
Dear Yarisa, We sincerely regret to hear about your experience. At Hotel whala!bocachica, it is our primary goal to ensure our guests feel respected and comfortable at all times. Any form of disrespect is against our fundamental principles. Your feedback has been noted and is very important to us.Please accept our sincerest apologies for any discomfort caused. We strive to provide a welcoming and respectful environment for all our guests.Best regards,