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Hotel Santiago Plaza, Tuxtla

3.0 star property
Travelers stay connected with reliable WiFi, find assistance at any hour from the supportive staff, and move easily throughout the property with the elevator

Choose dates to view prices

Hotel Santiago Plaza sits in the city center, providing a practical home base for exploring. Guests connect using complimentary WiFi and navigate with ease thanks to the elevator. The 24-hour front desk ensures help is always available when questions arise.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Cable channels
Wardrobe or closet
Desk
Daily housekeeping
  • 255 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Bathroom | Towels, shampoo, toilet paper

Superior Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Cable channels
Wardrobe or closet
Desk
Daily housekeeping
  • 182 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bathroom | Towels, shampoo, toilet paper

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Cable channels
Wardrobe or closet
Desk
Daily housekeeping
  • 165 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
Comonfort S/N, Esq. 5 de Mayo, Colonia Centro, Santiago Tuxtla, VER, 91697

What's nearby

  • Olmec Head - 3 min walk - 0.3 km
  • Museo Tuxteco - 3 min walk - 0.3 km
  • Los Tuxtlas Biosphere Reserve - 13 min drive - 12.2 km
  • Laguna Catemaco - 28 min drive - 30.0 km
  • Nanciyaga Ecological Reserve - 36 min drive - 38.5 km

Restaurants

  • ‪Empanadas "Don Verga - ‬13 min drive
  • ‪Winni's Los Almendros - ‬13 min drive
  • ‪Burger King - ‬13 min drive
  • ‪La Enamorada Restaurante & Lounge - ‬5 min walk
  • ‪Las chicas - ‬1 min walk

About this property

Hotel Santiago Plaza, Tuxtla

Hotel in the city center
Hotel Santiago Plaza, Tuxtla provides a business center and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A 24-hour front desk and an elevator
Room features
All 51 rooms have comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with tubs or showers and shampoo
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

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includes taxes & fees
Jan 11 - Jan 12
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property

Property is also known as

Hotel Gran Santiago
Gran Santiago
Hotel Gran Santiago Plaza Confort Santiago Tuxtla, Veracruz

Frequently asked questions

Is Hotel Santiago Plaza, Tuxtla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santiago Plaza, Tuxtla?

Check-in begins at 1:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Santiago Plaza, Tuxtla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Santiago Plaza, Tuxtla located?

Located in the heart of Santiago Tuxtla, this hotel is within a 5-minute walk of Olmec Head and Museo Tuxteco. Los Tuxtlas Biosphere Reserve and Cascada Salto de Eyipantla are also within 12 mi (20 km).

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Reviews

Hotel Santiago Plaza, Tuxtla Reviews

7.4

Good

7.8

Cleanliness

8.8

Location

7.6

Staff & service

7.4

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 13 out of 45 reviews
Rating 8 - Good. 16 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 5 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

Reviews

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Super bien todo, el hotel es muy sencillo y le falta poquito mantenimiento pero en general x el precio es un super deal y sobretodo es de lo mejorcito de x esa zona y es punto medio de Roca partida y Catemaco. El servicio excelente…. Y lo mejor aman a los animales y son buenos seres humanos xq adoptaron a 2 perritas de la calle…. Regreso sin dudar
Stayed 3 nights in Apr 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Solo mejorar las instalaciones, se ven un poco desgastadas, se les pidió que hubiera agua caliente, ya que llevaba a mi hijo y el le gusta bañarse con ella y no hubo.
Stayed 3 nights in Apr 2023

4/10 Poor

Kimbelry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No me gustaron las camas estaban demasiado duras y el personal no te atiende bien
Stayed 5 nights in Apr 2023

10/10 Excellent

Javier

Liked: Cleanliness, amenities
Está súper ubicado, no hay pierde, está en pleno centro y de allí te mueves a cualquier punto de la zona.
Stayed 1 night in Apr 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENO

EN GENERAL LA ESTANCIA ES PLACENTERA, HAY MUCHA TRANQUILIDAD Y LAS HABITACIONES SON COMODAS, Y LA UBICACION ES EXCELENTE PARA NEGOCIOS Y PASEOS, ES UN PUNTO ESTRATEGICO
Stayed 1 night in Mar 2023

6/10 Okay

José Luis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Me gustó que está en el centro de la ciudad, no me gustaron las instalaciones, el ascensor no funciona y había mucha basura tirada.
Stayed 1 night in Feb 2023

2/10 Terrible

Tere Berenice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones extremadamente sucias, no hay agua caliente, salieron 2 cucarachas, nos tuvieron que cambiar de habitación, muebles muy viejos y sucios, no hay personal, alberca con lama
Stayed 3 nights in Jan 2023

10/10 Excellent

EMANUEL MARTINEZ MARTINEZ martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrico, todos los servicios, precio accesible. Comodo.
Stayed 1 night in Dec 2022

6/10 Okay

Fredy

Liked: Cleanliness, staff & service
Disliked: Room comfort

VIAJE FAMILIAR

HOTEL BIEN UBICADO, EL UNICO PROBLEMA ES QUE LOS COLCHONES SON DEMASIADOS DUROS Y VIEJOS LO CUAL PARA MI ES ESENCIAL EN UN HOTEL UN BUEN COLCHON DONDE DESCANSES, ADEMAS DE QUE EL ASENSOR NO SIRVE. EN LO DEMAS TODO ACEPTABLE COSTO BENEFICIO..
Stayed 1 night in Oct 2022

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL EN EXCELENTE UBICACION. LIMPIO Y EL PERSONAL ES AMABLE
Stayed 1 night in Jul 2022

6/10 Okay

Fernando

Disliked: Cleanliness

Recomendaciones

En general las instalaciones muy bien y agradables, la limpieza en el baño es lo que no fue buena tienen que poner más atención en esos detalles la regadera fue el lugar donde estaba sucio, los colchones un tanto duros
Stayed 1 night in Dec 2020

8/10 Good

Lorena, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff service did not like Internet , review the rooms description due to there is not wi fi in the room, just at the common areas. thank you,
Stayed 2 nights in Sep 2020

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible no lo recomiendo
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

En general todo muy bien, el encargado de recepción es un señor muy amable y empático, un excelente colaborador del hotel, todo el cuarto es limpio,
Stayed 1 night in Aug 2020

4/10 Poor

Gerardo

Disliked: Cleanliness

Look for a better place.

Hotel was not good. Pillows were very bad. Uncomfortable beds smell bad. Pool was damaged. Location is the only good thing about this place.
Stayed 2 nights in Oct 2017

8/10 Good

rubicelia

Liked: Cleanliness, staff & service, room comfort
muy bonito hotel, el personal muy amable y atento.
Stayed 1 night in Sep 2017

10/10 Excellent

EDUARDO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, bien el hotel
Stayed 1 night in Aug 2017

10/10 Excellent

EDUARDO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, el hotel, el servicio, precio
Stayed 1 night in Aug 2017

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descuidado

Pues les comento el servicii de algunas personas muy malo no servia el elevador y yo llevba conmigo a una persona de la tercera edad los baños de lovi muy sucios la alberca demasiado sucia no le dan mantenimiento todo el piso se esta despegando el unico buen comentario que la habitacion muy limpia y comoda pero todo lo demas deja mucho que desear
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel buena ubicacion, personal amable

personal muy amable, habitaciones comodas

8/10 Good

Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable, limpio, céntrico.

Estuvo bien la habitación. Pero por momento, no había luz en los pasillos de los pisos superiores. El hotel no factura el consumo en restaurante. Está ruidoso el aire acondicionado, o sea que para verano se ha de sufrir más que en invierno. Estacionamiento pequeño, pero nos bastó en nuestro caso.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Tomenlo en cuenta

Llegué y no tenían registrada mi habitación, por lo que me ubicaron en una suite que no había agua caliente y el aire acondicionado no funcionaba, me cambiaron de habitación y cuando me estaba instalando me dijeron que si podía cambiar de habitación porque una familia que llegó era de 4 integrantes y no cabían , la habitación que me asignaron tenia la puerta de la terraza caída y te congelabas ya que la cama estaba al lado, en fin terminaron dándome a escoger habitación y un descuento.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Looks nice from outside and easy to find.

Overall the hotel is nice. Staff was friendly & brought bottled water for 2 everyday. Total of 4 parking spaces for a 7 floor hotel. Wifi was a joke. Had to request coffee pot and iron. Room was clean & had a balcony

8/10 Good

VERONICA, Hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities

Buena opcion muy limpio

Es una gran opcion en Santiago Tuxtla ya que no hay muchas. Se esmeran en mantener el hotel en muy buenas condiciones y muy limpio solo deberian tratar de poner pantallas y cambiar los aires acondicionados pues son algo antiguos

8/10 Good

maria antonieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia confiable

Muy bien, amables y atentos