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Hotel Umu

3.0 star property
Hotel in Santarém with a full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Hotel Umu

Reception
Lobby sitting area
Balcony
Superior Twin Room | In-room safe, desk, free cribs/infant beds, free WiFi
Front of property
Hotel Umu offers a peaceful retreat with a tranquil setting. Enjoy aromatherapy and body treatments at the spa. Start your day with a complimentary breakfast buffet on a sunny terrace. Business travelers benefit from WiFi and meeting spaces.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Spa
  • Room service
  • Breakfast included
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Twin Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Bidet
Hair dryer
Private bathroom
Cable channels
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Single Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Bidet
Hair dryer
Private bathroom
Cable channels
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free cribs/infant beds, free WiFi

Standard Single Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Bidet
Hair dryer
Private bathroom
Cable channels
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, free cribs/infant beds, free WiFi

Standard Twin Room, 2 Twin Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Bidet
Hair dryer
Private bathroom
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Map
Avenida Bernardo Santareno, Santarém

What's nearby

  • Convento de São Francisco - 16 min walk - 1.4 km
  • Torre das Cabacas - 3 min drive - 1.9 km
  • Igreja da Graca - 3 min drive - 1.9 km
  • Portas do Sol - 4 min drive - 2.6 km
  • CNEMA - 4 min drive - 3.3 km

Getting around

  • Santarem Station - 6 min drive

Restaurants

  • ‪Bagga - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪O Pizzas de Santarém - ‬11 min walk
  • ‪Pastelaria Bijou - ‬15 min walk
  • ‪Brazão Restaurante - ‬3 min drive

About this property

Hotel Umu

Property highlights
At Hotel Umu, you can look forward to a free breakfast buffet, a terrace, and a garden. Indulge in a hot stone massage, a manicure/pedicure, and aromatherapy at the onsite spa. In addition to a bar and a business center, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), an elevator, and a front-desk safe
  • A banquet hall, concierge services, and luggage storage
Room features
All 67 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • Flat-screen TVs with cable channels
  • Free infant beds, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.5 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: EUR 20.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Frequently asked questions

Is Hotel Umu pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Umu?

Self parking is free at this property.

What time is check-in at Hotel Umu?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Umu?

Check-out is at noon.

Does Hotel Umu provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Umu located?

Situated in Santarém, this spa hotel is within 1 mi (2 km) of Convento de São Francisco, Igreja da Santa Clara, and Torre das Cabacas. Igreja da Graca and Portas do Sol are also within 2 mi (3 km). Santarem Station is 29 minutes by foot.

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Reviews

Hotel Umu Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Location

8.4

Staff & service

7.4

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 66 out of 187 reviews
Rating 8 - Good. 87 out of 187 reviews
Rating 6 - Okay. 19 out of 187 reviews
Rating 4 - Poor. 10 out of 187 reviews
Rating 2 - Terrible. 5 out of 187 reviews

Reviews

10/10 Excellent

jose

Liked: Property conditions & facilities
Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024

10/10 Excellent

Wouter

Liked: Cleanliness, staff & service, amenities
Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??
Stayed 3 nights in Jul 2023

4/10 Poor

alzira

Disliked: Property conditions & facilities
The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You
Stayed 5 nights in Sep 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!
Stayed 1 night in Oct 2025

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service
Mejorar el baño, arreglar defectos del baño
Stayed 1 night in Aug 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.
Stayed 1 night in May 2025

10/10 Excellent

GONZALO

Liked: Staff & service
a bit old in infraestructure and lack of plugs for work in the room
Stayed 1 night in Jun 2025

8/10 Good

Dália

Liked: Cleanliness, staff & service, property conditions & facilities

Os serviços fazem-se com pessoas

Colaboradores excepcionais, amáveis e gentis.
Stayed 1 night in Mar 2025

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Uncomfortable

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.
Stayed 1 night in Feb 2025

6/10 Okay

Marcos

Día de paso por Santarém.

El colchón no era muy cómodo, las instalaciones me parecieron un poco anticuadas.
Stayed 1 night in Jan 2025

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

4/10 Poor

Joaquim

Disliked: Property conditions & facilities, room comfort

Hotel a rénover

Cet hotel a grand besoin d etre rénové Moquette sale et vieille dans les chambres, fenêtres d un autre temps et salle de bain a revoir.
Stayed 1 night in Dec 2024

8/10 Good

BERNABE

Disliked: Staff & service, property conditions & facilities
La foto de las habitaciones con la realidad no se ajusta, no es que estuvieran mal pero no son lo mismo.
Stayed 2 nights in Nov 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stationnement limité, obligation de se stationner dans la rue et rue bondée de voitures car hôtel entouré de bloc appartement et de magasins
Stayed 1 night in Aug 2024

8/10 Good

Joao

Liked: Cleanliness, staff & service
Instalações algo antigas, na minha opinião a necessitar de uma remodelação. Comodidades básicas para passar uma noite
Stayed 1 night in Aug 2024

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt Hotel.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anbefales

Kjemperent og fantastisk frokost. Veldig hyggelig servitører.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel funcional con muy buen desayuno
Stayed 1 night in Jun 2024

4/10 Poor

JESUS

Disliked: Property conditions & facilities, room comfort

Hotel viejo

Aunque las fotos indican lo contrario, el hotel está viejo, necesita renovación. En general es correcto, pero es básico y hay pequeños detalles que pueden mejorar como poner unas toallas decentes.
Stayed 1 night in May 2024

10/10 Excellent

Veritas Educatio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem were the taps in the bath that were malfunctioning.
Stayed 1 night in Feb 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gostei bastante

Gostei muito do quarto e do pequeno almoço. Está bem localizado e numa zona agradável.
Stayed 1 night in Jan 2024

10/10 Excellent

Iago

Liked: Amenities
Amabilidad del personal, buen desayuno y buena relación calidad/ precio
Stayed 1 night in Jan 2024