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Reviews of Safari West

2 out of 5
Safari West
3115 Porter Creek Road, Santa Rosa, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 219 reviews" "
Rating 8 - Good. 47 out of 219 reviews" "
Rating 6 - Okay. 7 out of 219 reviews" "
Rating 4 - Poor. 3 out of 219 reviews" "
Rating 2 - Terrible. 1 out of 219 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

William

Liked: Cleanliness
Beds were not hotel quality as advertised. Internet was slow and spotty. Construction vehicles started at 6:30 in the morning and were still going when we checked out at 11am, literally driving behind our tent. Communication on where to go and needing to drag your bags through mud to get to tent. Staff did not show you to tent or have any additional service for the expense at staying in the glamping experience
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Incredible experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Nikol

Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities
This was a really neat experience
Stayed 1 night in Mar 2024

6/10 Okay

Omar

Stayed 1 night in Nov 2023

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodation. Noisy at night, take good ear plugs, from the chickeand pheasants. Food isn't very interesting.
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Stayed 1 night in Sep 2023

10/10 Excellent

yoo mee

Liked: Cleanliness, amenities, property conditions & facilities
Everything was all right. It's sunny at dawn, so it's recommended that people tie them in tents prepare long-sleeved long pants. There is no refrigerator, so you have to use the ice box in the tent, and the ice is ready to be taken next to the office at any time. The Safari Tour is highly recommended. It was my first time to see animals this close and it was so good. My son wants to come back next year. Knock knock dear owner, please considering to set up auto gate in safari.
Stayed 1 night in Jul 2023

8/10 Good

Mehrun

Stayed 1 night in Jul 2023

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The new born rhinoceros and zebra were delightful! Our guide, Lindsay, was so knowledgeable about the wildlife. Totally enjoyable safari!
Stayed 1 night in Jul 2023

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in Jun 2023

8/10 Good

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jimena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a get getaway experience. We only went for a night, and we felt as if we were in the wild in a different country. The room can get a little chilly at night, but they have a heather in the tent. They have a snack bar where you can get tea, water and hot chocolate 24/7. There's a cooler outside every tent!
Stayed 1 night in May 2023

10/10 Excellent

luis

Stayed 1 night in Apr 2023
Response from Safari West Reservations on 2023/5/3
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Kathryn

Stayed 1 night in Oct 2022

10/10 Excellent

MERIDITH

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family enjoyed the property- The tents were very nice. the Beds were fabulous. Tour great- Tour guide- Amanda was great too. The meal staff was extremely nice and accommodating. And the food good. Thank you,
Stayed 1 night in Oct 2022

10/10 Excellent

SUE

Traveled with family
Liked: Cleanliness, room comfort
Our stay was fantastic! The book explaining how to adjust the comfort level; heater, heated blankets, fan. etc. was very helpful. Loved the decor and the thought that went into making it look safari-ish. The only problem was that there were not enough places to hang wet towels and wash cloths. Also, the shower was kind of dark. One improvement would be to add some identification to the cages as to what we are looking at, Especially the birds. Megan gave a wonderful tour with lots of information and humor. The animals mostly cooperated and were visible and compliant. Great experience. All ages (9-80) enjoyed it and would like to come again.
Stayed 1 night in Aug 2022

10/10 Excellent

Natalya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely unique and beautiful! It was a great experience, tent is luxurious, surrounding is amazing and still a lot of things to see after “ busses hours “. It was like spending night at the Zoo, animals were making all noises and kids had a lot of fun!
Stayed 1 night in Jul 2022

10/10 Excellent

robert

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Great adventure esp for kids
We absolutely recommend this resort. Kids had a lot of fun. We certainly had lots of fun. The rooms were great, spacious and really nicely decorated with African theme. Breakfast which was included was pretty good. Dinner on Saturday (thd Family style BBQ) was really delish. And we are really picky when it comes to food. Room had everything we needed. Our room had a park view so we enjoyed watching Giraffes from our patio in the mornings. We stayed 2 nights and had a 6m old baby with us and found everything being great. The only thing we would recommend for the hotel is to put fridge into rooms and provide electric tea pots.but that’s nice to have since they did give us a very large cooler. We stayed as a group in 2 tents and absolutely loved it and certainly will be back.
Stayed 2 nights in Jul 2022

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to go and be one with nature! Safari adventure is a must. Lunch option is good for "experience only" not anything else.
Stayed 1 night in Jul 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

La Vertta

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax and good food !
Stayed 2 nights in May 2022

10/10 Excellent

Ling

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

8/10 Good

tim

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was outstanding....professional and courteous. Sammy was fantastic.....and Chris in the dining room. Last Tuesday it was windy and cold....then rain and hail. The heater in the room was inadequate...however the heated blankets were a salvation.
Stayed 1 night in May 2022

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, room comfort
Adventure
Loved it! Relaxing, friendly people
Stayed 1 night in May 2022

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent. The staff was very well versed in making everything flow smoothly. Be aware you will be without cell service or internet. The animals, especially the birds, do make some noise. That for us was no problem at all, indeed a bonus.
Stayed 1 night in Apr 2022

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
They are the best
Best safari experience that I had. Everybody was very friendly and helpful. The breakfast and lunch were delicious. The tour was great: the animals were amazing and different to every zoo, the park is beautiful and Jackson was very knowledgeable and friendly. My tent was very pretty, safe, and comfortable.
Stayed 1 night in Dec 2021

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, room comfort
Fun space to stay.
Family vacation with daughter, son-in-law and grandchild. We had been looking forward to this stay for a long time and had heard great things about Safari West. We enjoyed the tour very much and our guide Kira was exceptional. There was a wide array of animals and we got to see them up close. We have been to some of the best zoos in the world, San Diego and Bronx, and this was amazing. The dinner was only so so and was quite costly. If we were to stay again, I would eat elsewhere. The choices for a vegan were underwhelming and I was told the that meat was not great. The food was also served lukewarm. That would be fine if not for the high price for the meal. The tent was very well appointed and the bed was very comfortable. The only recommendation that I would have for the double tent is to include a second space heater. It was 30 degrees out last night and the one space heater was not sufficient to heat the space. We were quite cold despite the electric blankets, one of which kept coming unplugged. We loved hearing the animal sounds at night but sadly only got to hear them after our obnoxious neighbors finally quit their partying around midnight. No one came by from the staff to tell them that they were too loud and disturbing everyone and no way for us to contact the office to ask them to do so as we had no cell reception. Finally, this is not a criticism but something to be aware of - there is a lot of sulfur in the water so be prepared - don't wash your hair in it.
Stayed 1 night in Dec 2021

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the tent and the property. Safari West was great fun for me, my husband and 14-year-old grandson. The people working there were very personable and fun. Loved our guided tour walk on the wild side. Feeding the animals was terrific. Our safari guide was very intelligent and entertaining. I would encourage everyone to see this place. Beware the overnight sleep is very noisy as the animals make noise all night long. The bathroom is pretty cold but all in all it was a wonderful 2 days.
Stayed 1 night in Nov 2021
Response from Abby - Reservations Manager on 2021/12/21
We're so glad you enjoyed your stay!

4/10 Poor

Nick

Traveled with family
Checkin not properly staffed. One party ahead of me and took 30min to get to check-in.
Stayed 1 night in Nov 2021

8/10 Good

France

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Heriberto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely had a great experience at safari west especially when we got to do the safari tour it’s something I won’t ever forget. The staff was awesome super friendly very knowledgeable. The only thing that was a huge disappointment was the food at Savannah cafe for what I paid I expected more the bbq wasn’t great meat was dry and for the price we got a sampler. Other than that everything was awesome!
Stayed 2 nights in Oct 2021

8/10 Good

virginia

Liked: Cleanliness
Stayed 1 night in Oct 2021

8/10 Good

Kelly K

Traveled with group
Liked: Cleanliness, property conditions & facilities
I liked staying out the zoo. However, it's very crowded and cabins are very close together.
Stayed 1 night in Oct 2021

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, room comfort
Fantastic
Fantastic night with the kids, so fun to be able to walk around and visit the animals at night. Rooms are incredibly well appointed, feels like a 4 star hotel
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
When you can’t get to Africa
Fantastic accommodations and views of the wild life.
Stayed 1 night in Aug 2020

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, room comfort
Fun place to stay
The cabins/tents are wonderful and fun. There are plenty of animal sounds as you go to sleep. The shower had hot water and the beds were comfortable. The only mobile service available was AT&T. No WiFi at the tents which was good; unplug and relax!
Stayed 1 night in Jul 2020

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jessica on 2020/1/4
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful experience but it rained the whole time, so there will be a next time to get the full experience
Stayed 1 night in Nov 2019
Response from Jessica, Reservations Dept. Supervisor on 2019/12/7
Thanks for staying with us and braving the rain! We appreciate your feedback and look forward to seeing you again!

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with group
The restroom is too cold to use/take shower. The space heater was not warm enough
Stayed 1 night in Nov 2019
Response from Jessica, Reservations Dept. Supervisor on 2019/12/7
We're sorry to hear you weren't satisfied with your visit. Please contact our office directly if you'd like to give us a chance to make your next stay a more comfortable experience.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great. Very accommodating. Very pleasant. Cabins are nice but time of year definitely impacts comfort. Fall is a bit challenging on comfort. Private Safari Tour was top notch. Richard our tour guide could not have been better. Safari dinner was very good. All around rate it a “9” experience. But just be prepared “when” you stay. Cabins don’t have locks on rooms so that was a bit discomforting but overall staff, food and experience was “as advertised”. Kids would love it. Definitely a bucket list stay and the adjoining town of Calistoga couldn’t have been better for eats especially Calistoga Inn and Evagaline.
Stayed 2 nights in Nov 2019
Response from Jessica, Reservations Dept. Supervisor on 2019/12/4
Thanks so much for staying with us! We appreciate your detailed feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience
Great experience. Everything perfect. The Safari tour is amazing and everyone should try it. Special thanks to Richard, our guide, who made sure to explain every single detail.
Stayed 1 night in Nov 2019
Response from Jessica, Reservations Dept. Supervisor on 2019/12/4
Thanks for staying with us. We appreciate your feedback and we'll let Richard know how much you enjoyed your tour!

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Jessica, Reservations Dept. Supervisor on 2019/12/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was wonderful, from the tents, the animals and the dinner! Just wish they had a hair dryer in the tent bathrooms.
Stayed 1 night in Oct 2019
Response from Erica Murphy on 2019/10/21
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Animals of course! The tent was perfect, all the modern amenities! Hot shower, plenty of blankets and pillows. And the food was great!
Stayed 1 night in Oct 2019
Response from Erica Murphy on 2019/10/21
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Erica Murphy on 2019/10/21
Thanks for staying with us.