We booked and paid for our stay through Hotels.com. Upon arrival, the property charged us, again, without telling us. We didn't discover the duplicate charge until we returned home to review our credit card statement. I have been trying to resolve the issue with them but, two weeks after my first attempt, I still have not received my refund. I have involved Hotels.com, Expedia, and my cc company in an attempt to resolve this issue. Whenever I call the property, I get the answering machine or someone telling me that the person I need to speak to is not in today. I'm on my 5th call to them trying to resolve the issue (not to mention another five or six calls to Hotels.com/Expedia) but the property has yet to refund the duplicate charge. When I did manage to get through to the woman I spoke to originally about the issue, she claimed that this was the first she was hearing of it. Odd, since I wrote down her name when I spoke to her the first time. The property itself was okay but in need of updating. We knew that prior to arrival after reading the reviews. So, we weren't expecting to be amazed but we were fine with that. We had a leaky toilet and it appeared as if they had made some attempts at fixing it (incorrectly) with caulk. We did report it but had to clean up the wet floor and wear shoes into the bathroom. Otherwise, the room was acceptable, just not great. Bikes were free but older with bent baskets and some of the tires were in need of air. Pool appeared clean and nice.