"Avoid at all costs.
This property charged me $1,000 without any warning, accusing me of shattering a bathroom glass that they later found broken. I was given no evidence, no proof, and no opportunity to properly dispute the claim. I was absolutely not responsible for the damage, yet I was treated as if I was guilty by default.
I am astonished by how unprofessional and unfair the management handled this situation. A reputable hotel should investigate properly and communicate transparently with its guests before imposing such a significant charge.
I will never stay at this property again and will make sure to share my experience with friends, family, and fellow travelers so they can make an informed decision before booking.
Extremely disappointing experience and a complete lack of customer service. Please avoid it for your own sanity."