This was our first stay at a Great Wolf Lodge and we were disappointed. The room was old (I’d expect some updates for the price), the sink didn’t drain, the tv remote didn’t work (neither did the one they replaced it with), the AC made an awful, loud rattling noise that made it hard to sleep, we found several dead mosquitos and spiders in the room, and there were stains and burn holes in the carpet. There is a large attached parking lot that they charge extra for guests to park in, and the cost of all the other extras are exorbitant, as well, including being allowed to stay in the waterpark after normal hours. I understand charging parking and extended hours for those who purchase a day pass, but those should be included for guests of the resort. I was also not a fan of their $100 per night credit hold (that cut into our available spending money) or the wristband keys, which you’re unable to remove for the duration of the stay. We expressed our experience to the front desk at checkout and were offered one free night to use within the next year. I said we likely wouldn’t be back, and the desk agent told me there wasn’t much else she could do since we booked through a third party (Expedia). I don’t normally complain, and my kids enjoyed their time which is what matters, but we will not return to Great Wolf Lodge.
