「They did not have the air conditioning turned on and said the service man had not come to change it over. Even though it was the end of April and clearly needed by then.
My 89-year-old mother's door lock jammed, and she was trapped in her room. I had to go get the staff to unlock the door. I asked for a key but each room only had one key.
The staff member actually walked into the room, closed the door, while my mother and I were in the room, and tried to open it herself. We almost did...
「They did not have the air conditioning turned on and said the service man had not come to change it over. Even though it was the end of April and clearly needed by then.
My 89-year-old mother's door lock jammed, and she was trapped in her room. I had to go get the staff to unlock the door. I asked for a key but each room only had one key.
The staff member actually walked into the room, closed the door, while my mother and I were in the room, and tried to open it herself. We almost did...
Kenneth