We deeply regret any inconvenience caused by the presence of insects in our facilities, due to the situation and the season we are in, we will take steps to address this. Furthermore, we would like to inform you that our receptionist at the time of check out was serving breakfast and was unable to attend to the reception area as usual. We appreciate your understanding and are working hard to ensure that your stay was as comfortable as possible. Please do not hesitate to contact us if you require any further assistance.