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"LOVE IT"

"Everything at this location was amazing."

"Todo bien"

"Staff was very helpful"

"Espectacular, este hotel es lo máximo en Cartagena, me encanta venir a Fenix, es una experiencia realmente de mucho nivel "

"Great"

"Nos entregaron tarde la habitación. Todo lo demás excelente."

"The check- in process was fast and care free. Our room was beautiful. We stayed in a penthouse on the 17th floor and had a view of the ocean and the sunset. "

"The hotel itself is excellent. My room was very clean and modern with decent space. I did not need the upgrade they asked about to a club room. The view of the sea was spectacular. The pool also has a terrific view and is very well maintained. My only complaint would be the lack of any shade. During the hot sunny days there is nowhere to escape to and some umbrellas are desperately needed. The staff at the pool bar are very friendly and provide excellent service. Special shout out to Kaitlyn and Daniel, who took such good care of me and all the guests at the pool bar. The breakfast buffet is a bit overpriced. I would’ve liked some more cold options. But again, the staff there were extremely friendly and professional. For dinner, the main restaurant is beautiful and has a good menu. Again the staff are friendly. Finally, the staff at the main reception were professional, friendly, and responsive."