2/10 很糟糕
Helena
家庭旅遊
2025 年 12 月 18 日
喜歡：設施服務
不喜歡：整潔度和住宿環境和硬體
We were given the wrong room when we arrived and walked in on other guests staying in that room, which was very embarrassing to us and the guests. We were given another room, however the bathroom was dirty, the door would not close and the mirror was not in good condition. The furniture in the room was old and scratched up. As well as that the elevator wasn't working for two days. People kept getting into the elevator and going nowhere, then they would have to carry luggage up the stairs. On the second day they finally put a sign up that it wasn't working. The ladies bathroom in the lobby was also not up to par. The hand drier did not work, and the toliet roll holder was on the floor broken, and it was like that for the whole day. This is no way a five star hotel. The only nice thing about our stay was the staff. They were very nice. However they could not tell us why the mix-up with the room happened, and why the invoice i received was in another name.
Helena
於 2025 年 12 月住了 1 晚
