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Sheraton Puerto Rico Resort & Casino

4.0 star property
Family-friendly hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Presidential Suite, 2 Bedrooms, Bay View | View from room
Exterior
Pet-friendly
Sheraton Puerto Rico Resort & Casino sits on San Juan Bay offering a family-friendly experience. Guests can book body wraps or hot stone massages at the spa, cool off in either of two pools, and enjoy Brazilian dishes at one of the four onsite restaurants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
The current price is NT$6,541
NT$9,117 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 21 of 21 rooms

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(71 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(77 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(33 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - double
  • 675 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed - double
  • 978 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Bay View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 675 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Balcony, Bay View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 1004 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 2265 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 309 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton linens
  • 978 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Located in Santurce, a neighborhood in San Juan, Sheraton Puerto Rico Resort & Casino is in the entertainment district and near the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Distrito T-Mobile and Plaza las Americas. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.
Visit our San Juan travel guideOpens in a new window
Map
200 Convention Boulevard, San Juan, 00907

What's nearby

  • Distrito T-Mobile - 2 min walk - 0.3 km
  • Puerto Rico Convention Center - 4 min walk - 0.4 km
  • Pan American Pier - 14 min walk - 1.2 km
  • Escambron Beach - 20 min walk - 1.7 km
  • Port of San Juan - 3 min drive - 3.3 km

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Sazon Cocina Criolla - ‬4 min walk
  • ‪Medalla Arena - ‬5 min walk
  • ‪Pudge’s Pizza - ‬4 min walk
  • ‪Casita Miramar - ‬10 min walk
  • ‪Denko Asian Eatery - ‬4 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Upscale family-friendly hotel renovated in 2023 and located near Distrito T-Mobile
Located close to Puerto Rico Convention Center and Coca-Cola Music Hall, Sheraton Puerto Rico Resort & Casino provides a casino, a poolside bar, and a terrace. For those looking to try their luck, this hotel boasts a sportsbook, 18 casino gaming tables, and a casino VIP room. Treat yourself to a facial, reflexology, or a body scrub at Zen Spa Retreat, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Brazilian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with cabanas, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge), and express check-out
  • Wedding services, a porter/bellhop, and ATM/banking services
  • 11 meeting rooms, a ballroom, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 503 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with spring water tubs and designer toiletries
  • 55-inch HDTVs with cable channels
  • Mini fridges, free infant beds, and coffee/tea makers

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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9.0 out of 10, Wonderful, 1,389 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (41,463 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

Does Sheraton Puerto Rico Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of 2025/10/3, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on 2025/11/2 start from NT$6,541, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Puerto Rico Resort & Casino pet-friendly?

Yes, Sheraton Puerto Rico Resort & Casino allows cats and dogs (limit 2 total) with a maximum weight of up to 70 lbs per pet. There's a deposit of USD 20 per night and a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Sheraton Puerto Rico Resort & Casino?

Self parking is available for USD 20 per night. Valet parking is available for USD 28 per day.

What time is check-in at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Puerto Rico Resort & Casino?

Check-out is at 11:00 AM.

Where is Sheraton Puerto Rico Resort & Casino located?

This family-friendly San Juan hotel is located near the airport, within a 5-minute walk of Distrito T-Mobile and Puerto Rico Convention Center. Coca-Cola Music Hall and Pan American Pier are also within 15 minutes.

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Reviews

Sheraton Puerto Rico Resort & Casino Reviews

9.0

Wonderful

9.4

Cleanliness

5.0

Location

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 737 out of 1040 reviews
Rating 8 - Good. 162 out of 1040 reviews
Rating 6 - Okay. 73 out of 1040 reviews
Rating 4 - Poor. 34 out of 1040 reviews
Rating 2 - Terrible. 34 out of 1040 reviews

Reviews

10/10 Excellent

Jeanne Deliz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Place to Stay and Spa Amazing!
Stayed 1 night in Sep 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing stay. Amenities and restaurants were great.
Stayed 3 nights in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and availability of nearby attractions/ dining options.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeanne

Liked: Amenities
Excellent Place to Stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Mayra A. Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Ivette

Liked: Cleanliness, amenities, property conditions & facilities
Safe Family friendly, clean property, cute little community resort, kind representative staff to accommodate your needs , food & bars near by will definitely recommend .
Stayed 3 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, amazing staff!
Stayed 3 nights in Sep 2025

10/10 Excellent

Navasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that everything was nearby and it was super close to the airport. My friends and I enjoyed the casino there as well. The property, food and staff are all great!
Stayed 1 night in Sep 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every bit of my vacation. I look forward to going her again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Luis at the front desk was awesome.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job to everyone
Stayed 8 nights in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean comfortable. The casino was enjoyable, no winnings. Would stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Sheraton! The casino was nice, I did win some money and the drinks were pretty good. There was a live band that made the stay even better.
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities
The Spa was remodeling so it was closed, the room were clean and the staff nice and friendly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our room was real comfortable and the services was nice,
Stayed 3 nights in Aug 2025

8/10 Good

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

10/10 Excellent

Ana I.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room service was great. Food really good
Stayed 4 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very close
Stayed 2 nights in Sep 2025

8/10 Good

Shaynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the visit
Stayed 3 nights in Jul 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton Resort and Casino in Condado is my favorite hotel to stay at when I am visiting my beautiful Island. I love the hospitality, always a pleasant stay at this resort.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it.
Stayed 3 nights in Aug 2025

8/10 Good

Ariana

Liked: Cleanliness, amenities, property conditions & facilities
Lugar agradable con excelente localización
Stayed 2 nights in Jun 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great service
Stayed 5 nights in Aug 2025

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