Although the resort facilities and location are beautiful, the room was an unexpected and unpleasant disappointment; it was old, dirty, with rust on the furniture and decorations, uncomfortable bed, stains in multiple areas and not representative of what El Conquistador is advertising to be. This was our anniversary celebration that we spent weeks planning and looking for the perfect place to stay. We wanted to stay in a nice 4-star hotel and we booked El Conquistador expecting that standard. It saddens me to say that we wasted our money, because the room felt more like a motel. I don’t believe the rooms should be advertised as a Four Star or Four Diamond Award. It was misleading and disappointing to stay in a room in such poor conditions, when you’re advertising as a four diamond resort and as recently renovated. I sincerely wish that I could ask for a refund.