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EM 皇室飯店和海灘渡假村的評分

3.5 out of 5
EM 皇室飯店和海灘渡假村
Taboc, San Juan, Ilocos Region

評論

6.4
10 分，有夠讚；89 則評論中有 19 則" "
8 分，不錯哦；89 則評論中有 21 則" "
6 分，一般般；89 則評論中有 16 則" "
4 分，不太好；89 則評論中有 16 則" "
2 分，很糟糕；89 則評論中有 17 則" "

7.0/10

整潔度

6.8/10

員工素質

6.6/10

設施服務

6.8/10

住宿環境和硬體

6.6/10

環保程度

評論

10/10 有夠讚

Glenda

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the place is great, beachfront. the food is good and affordable, but the pool is quite dirty and bathroom smells not good
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Hilda

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Delfin，Valley Village

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Opt in to book ocean front room to experience the breeze and sunset view!!
於 2024 年 2 月住了 3 晚

4/10 不太好

Mirriam

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant. Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail. Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor. Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision. I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach. Overall, my experience at Em Royalle Hotel 2/5. Recommendations: • Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard. • Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort. • Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.
於 2024 年 2 月住了 4 晚

2/10 很糟糕

M

不喜歡：整潔度和住宿環境和硬體
Room was dirty. There was a roach in the bathroom
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.
於 2024 年 1 月住了 1 晚

4/10 不太好

Catherine

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Place needs update
於 2024 年 1 月住了 4 晚

4/10 不太好

marizen

家庭旅遊
喜歡：員工素質
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Maria，Lane Cove North

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!
於 2024 年 1 月住了 1 晚

4/10 不太好

Caesar

於 2024 年 1 月住了 2 晚

4/10 不太好

Stephen

不喜歡：住宿環境和硬體
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Patrick

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice swimming pool and access to the beach
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Marites

家庭旅遊
喜歡：整潔度和員工素質
於 2023 年 12 月住了 2 晚

6/10 一般般

Ronnie

家庭旅遊
於 2023 年 12 月住了 6 晚

8/10 不錯哦

Raquel P.

喜歡：整潔度、員工素質和住宿環境和硬體
Front beach property, just seps away from the beach. My only comment and concern was that at 3:00 in the morning someone opened my niece’s room and someone entered in their room. I’m not sure if that’s a mistake at the front where they issued a key to a room which was already occupied. This is a safety and needs to address because you don’t know if that person who entered my neice’s room has a bad intention. Otherwise the property is good, it won’t have been nice if they offer free breakfast.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

DAVID

喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
於 2023 年 11 月住了 9 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Long weekend getaway
The hotel and room is clean and well maintained . We had a comfortable stay. It's rate is budget friendly. It's right in front of the beach which is the killer. At the same time they have a pool that you can use when the waves are crazy. The area is less crowded and peaceful. The San Juan gimmick area is just a 10min drive. At first I was kind of turned off when the guy on the check in counter had to narrate the possible penalties and additional fees that you may encounter, like extra fee for this extra this and that. But I would still recommend this and would love to come back, because they charge lower and you'll get value for money
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Tiago Feliciano

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Chanda

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Front desk personnels should atleast treat all guests fair and same. Be nice to every guest. Guest without using branded stuffs should also be treated the same way with guests using branded stuffs. Housekeeping staffs are friendly and accomodating.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Pauline

情侶出遊
喜歡：設施服務
7.2 “Good view with easy access to beach but slightly far from restaurants” Hotel is easily seen and accessible from the main road. Its just that if you don’t have car, you have to ride tricycle going to Urbiztondo beach where commercial stores (restaurants, bar, etc.) are located and also the surfing point. It is 10-15 mins away from the hotel. Preferably book this online than on-site because it is way cheaper. Hotel is okay, a little old & typical look but good enough for couples or families who wants to have a quiet place rather than the busy area of San Juan. It also has a pool with easy access to beach area. It is not crowded. Staffs are accommodating when we checked in and also when we extended our stay. Down side we found are shower water pressure is low, the 2nd room where we were transferred (due to extended stay) – aircon is not working enough to cool the whole room, no nearby restaurants or convenience store. Good side of this hotel is it has a great view in the morning and afternoon if you chose beach side rooms and at upper floors.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Wilner

商務旅客, 團體旅遊
Room layout
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Wilner

商務旅客, 團體旅遊
The staff!
於 2023 年 10 月住了 1 晚

4/10 不太好

Levi

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Ants all over our multiple rooms, same as lizard everywhere you look
於 2023 年 10 月住了 1 晚

4/10 不太好

levi

家庭旅遊
不喜歡：住宿環境和硬體
Ants & lizards all over have to pay for extra towels toiletries limited
於 2023 年 10 月住了 1 晚

4/10 不太好

Charles

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
my room was infested with ants. all over on the floor and on my mattress. the staff did spray and clean it. my shower head barely had any water pressure
於 2023 年 10 月住了 1 晚

4/10 不太好

Chester

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Jeremy

於 2023 年 9 月住了 1 晚

10/10 有夠讚

HOYOUNG

於 2023 年 8 月住了 2 晚

10/10 有夠讚

Londren

於 2023 年 8 月住了 1 晚

8/10 不錯哦

Julie Anne

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Freddie

家庭旅遊
喜歡：整潔度和員工素質
Good ambiance,facilities and staff. Only things need to improve is the internet connection which 2 out of 4 room I booked was no net connection tv not working too.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

grace

於 2023 年 6 月住了 1 晚

4/10 不太好

Marissa

家庭旅遊
不喜歡：住宿環境和硬體
Rooms are not properly organized, bathroom are flooding and no hot water.
於 2023 年 5 月住了 2 晚

6/10 一般般

Peter

不喜歡：設施服務
Great spot….management could be much better
於 2023 年 4 月住了 1 晚

8/10 不錯哦

Marcelino

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place for staycation
Great place to stay and to unwind. We are in 3rd flr beach front and it was amazing. Internet is good with 15 to 20mbps. Good for staycation and wfh. Room description is misleading, room with free breakfast when you book but No free breakfast when you arrived.
於 2023 年 4 月住了 2 晚

4/10 不太好

Dalisay

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚

4/10 不太好

Jacqueline

家庭旅遊
不喜歡：住宿環境和硬體
No outside food allowed inside the hotel but their restaurant closes at 7pm, you gonna starve yourself the whole night. If you bring food inside, they will charge your food P300/kg, its ridiculous! I’ve been to many places, here and abroad, this is the craziest hotel rules I’ve ever encounter. One more thing, i booked 2 rooms with 2 queen bed size, but I only get 1 room with 2 queens, the other one is 2 full beds. The place is nice but if you don’t want to ruin your day, better to go somewhere else. I don’t recommend this place.
於 2023 年 3 月住了 1 晚

8/10 不錯哦

Estrella，Las Vegas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location, ocean side.
於 2023 年 3 月住了 1 晚

2/10 很糟糕

FULGENCIO，Tampa

情侶出遊
First during checking in process, a guy staff claims that my reserved room which is a King Size bed with an Oceanfront view was unavailable, so they are giving me 2 twin bed with a Mountain View. it's surprises me when there was only 3 cars at the parking. I told him that, that's it not right and i refused to be downgraded with the same price. But it comes out that it 's a lie as the house cleaning ladies say there are few empty room with oceanfront view. Second the light is so insufficient, the whole room has 3 lights, one in the bathroom, one in foyer and in the main room by the first bed at night the room is dark. Then the bed is hard and does not have bed sheet, a skinny piece of bed cover serves as bed sheet as instead. Lastly, the road from the main highway to the hotel is not cemented , it's so rough your car suspension will suffer. It's so cheap for 3.5 star hotel. I'm not recommending this hotel

10/10 有夠讚

FABIO

於 2023 年 2 月住了 1 晚

4/10 不太好

Donald

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Would NOT recommend this hotel. 1. Matresses are hard as a rock. After consulting the manager(who assured me something would be done to soften up the bed) nothing was done as promised, until i complained to the evening desk clerk. We were given a matress to use that was 12 inches narrower than the previous one. Finally had to go buy my own 4" foam matress topper at the shopping mall to keep my back from hurting for the balance of our 12 day stay. The manager never followed up with me... No attempts at 'customer service recovery'. 2. Shower water is luke warm at best and water pressure dismal. 3. House staff is nice. 4. Pool is dirty. 5. Menu selection is so so... 6. Toliet backed up twice and overflowed once. 7. Hallways are noisey.... Dogs parking inside the hotel at 2 AM. 8. At 4am on the first night, a drunk person tried to break down a room door down the hall from us. Police were called. Save your money. Stay ANYWHERE else.
於 2023 年 1 月住了 16 晚

2/10 很糟糕

Rosalina

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I liked the beach, it’s clean and shallow not that deep so it is safe. What i didn’t like is the service, actually they are not customer oriented… the receptionists were not that attentive in receiving and talking to customers, no warm welcome, we’ve to asked for assistance upin checked in… every time we sat at their outdoor resto, nobody came to us so we have to sought for service personnel after 20-30mins waiting. Orders that were not available was mentioned after 30 mins, jam and butter that were included in the continental breakfast were serve after 30 mins were breakfast was already eaten… The de luxe rooms are just minimalist, no tel. no safety box, no cabinet in the bathroom just toilet and basin. The owners dogs are loud, barking too much in the pool area and the main doors of the rooms are not that intact. Will never return to this hotel!
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Mildred

於 2023 年 2 月住了 1 晚

2/10 很糟糕

Marvin

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

6/10 一般般

Donald

於 2022 年 12 月住了 2 晚

2/10 很糟糕

DEMETRIO

於 2023 年 1 月住了 2 晚

2/10 很糟糕

Maria Anamae

團體旅遊, 家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our family traveled a long ways and was quite excited to be at this hotel and did not expect the situation we were going to experience here . We were even so proud that that was in our hometown that we recommended this place to friends to check in at the same time , little did we know there would be a bunch of issues at this hotel , that would embarrass us to our friends . Upon check in , the don’t have the room we booked available and there’s some guests making complaints at front desk. We then had to check in separate rooms . Wi fi, shower and toilet not working . Next day we had to transfer to another room , better , but still toilet and Wi-Fi not working . To be fair ,the housekeepers / security guard & dining staff did their best to try to help during our stay . A Front desk lady then had to enumerate things /charges that could be potentially charged to us which was quite insensitive to the inconveniences we had. We met the owner who was nice and took all our grievances and it we presented it to be positive feedback to better the hotel services / room situation. The beach and pool experience and cabana were good except the overall terrible room amenities
於 2022 年 12 月住了 2 晚

2/10 很糟糕

Harben

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
As far as the property it was decent. My only complain was the water pressure and cleanliness of the bathroom. Overall ok . The white house was a great upgrade, wish it was cleaner

4/10 不太好

Jani

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
nice location- close to beach with clean facilities and nice room overlooking beach

8/10 不錯哦

Lakeesha

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was nice and helpful!