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衝浪牧場飯店及度假村 的評分

3 out of 5
衝浪牧場飯店及度假村
Empalme de el Valle, 991.5 al Este, San Juan del Sur

評論

5.4
10 分,有夠讚;90 則評論中有 16 則" "
8 分,不錯哦;90 則評論中有 16 則" "
6 分,一般般;90 則評論中有 5 則" "
4 分,不太好;90 則評論中有 27 則" "
2 分,很糟糕;90 則評論中有 26 則" "

6.2/10

整潔度

6.6/10

員工素質

5.6/10

設施服務

5.6/10

住宿環境和硬體

7.4/10

環保程度

評論

2/10 很糟糕

Yamil

情侶出遊
不喜歡:整潔度和住宿環境和硬體
I paid $150 a night, and the room didn’t have towels, soap, shampoo, and the TV cable didn’t work. The parking space was limited, and they knocked on my door at 7 am to move my car so other people could get out.
於 2024 年 3 月住了 1 晚
Lucas 於 2024年4月1日回覆
YamilYes, you booked during Semana Santa, so all prices are more expensive, and the resort was 100% full.You checked in early, and we told you the room was not ready, but when the room was ready at 2pm, the staff brought the towels, soap and shampoo to the room. The TV's do not have cable. They are smart TV's and connected to the internet, so you need your own Netflix login, Youtube login, etc...Yes, you parked in the middle of the parking lot so no other cars could get out. You said it would be temporary but did not move the car the whole night, so in the morning, yes they had to ask you to move, as no car in the whole parking was able to get out.Thank you for your review, however you did not mention how much fun you actually had at the hotel.Thank you.

2/10 很糟糕

Adrian,MIAMI

情侶出遊
No recomendado, no hay relación precio-producto Hotel muy basico, pileta de ducha no desagua bien lo que provoca que el baño se llene de agua con el peligro que conlleva, aunado a una carpeta de salida de baño para colocar los pies SUCIA, y para terminar la lozeta o piedra con se forra la pared del baño presenta desprendimientos de material. No gasten su dinero en ese sitio !!!
於 2024 年 3 月住了 3 晚
Lucas 於 2024年3月28日回覆
Esto no es una reseña, es una queja.Toda su reseña es sobre nuestra ducha de pared de roca personalizada en nuestras habitaciones estándar. Si no le gusta la ducha o la habitación, tiene la opción de pagar 10 más por nuestras habitaciones más grandes y modernas que tienen duchas con azulejos.Nuevamente, no dejó una reseña, dejó una queja sobre algo que es demasiado exagerado y no real.

10/10 有夠讚

Elieth

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Un poco de ruido por la mañana (6:00am), se comprende por las mejoras que se están realizando por inicio de temporada alta (Semana Santa).
於 2024 年 3 月住了 3 晚
Lucas 於 2024年3月5日回覆
Thank you for the great review! Yes we have done a lot of maintenance and updates to the hotel, however they do not begin working until 7:30am. Thank you.

2/10 很糟糕

Luis R

不喜歡:整潔度、員工素質和住宿環境和硬體
Nothing
於 2024 年 1 月住了 1 晚
Lucas 於 2024年1月18日回覆
Luis, I'm curious about your 1/5 review, especially since you didn't explain why.We really appreciate reviews that are honest and tell the whole story. It seems like your low score might be because you're upset about something else, like not getting free stuff. But there's so much more to talk about!Why not mention the fun stuff, like how much you enjoyed the rock climbing wall, or hanging out at the swim-up bar? Or how about the cool staff, the fun water slide, and the cold beers?It would be great if you could give us some real feedback. Tell people about the good times you had. This helps everyone – us and future guests.Thanks for thinking about this. We're looking forward to a review that really shows what your stay was like.

2/10 很糟糕

Tannia

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
La cama soñaba mucho, el desayuno estuvo muy mal, no pudieron ni hacer un huevo frito, las opciones de comidas, solo habían como 2, no tenían hielo para las bebidas, la habitación súper caliente, no tenía aire acondicionado y decía que si tenía, el bar cerró a las 7 pm, apenas me dio tiempo de cenar, la pizza que me comí, me callo fatal en el estómago
於 2023 年 12 月住了 1 晚
Lucas 於 2024年1月18日回覆
Agradezco su reseña, pero me parece que podría estar refiriéndose a un hotel diferente. Es gratificante saber que encontró nuestras camas excepcionalmente cómodas. En cuanto al desayuno, nos enorgullece ofrecer una variedad de 4 opciones gratuitas y 6 de pago, además de la posibilidad de personalizar su desayuno. Es sorprendente escuchar una queja sobre esta oferta, ya que usualmente recibe elogios. Quiero asegurarle que disponemos de abundante hielo para todas las bebidas en nuestro hotel. Todas nuestras habitaciones están equipadas con aire acondicionado. Esto me hace pensar que podría haber un error en su identificación del hotel. Además, nuestro bar permanece abierto hasta las 21:00 horas, no hasta las 19:00 horas, como mencionó.Si su reseña es efectivamente sobre nuestro hotel, me pregunto por qué omitir mencionar la amabilidad de nuestro personal o las numerosas instalaciones que ofrecemos, como la piscina, el bar junto a ella, el tobogán acuático, el parque de skate, la pared de escalada, nuestro gimnasio privado y el parque acuático.Los futuros huéspedes valoran reseñas auténticas y precisas, pues estas ayudan a formar una imagen realista de su experiencia. Aportaciones ficticias o exageradas no benefician a nadie. Agradecemos su atención y esperamos que pueda aclarar estos puntos.

8/10 不錯哦

Gabriela

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Lucas 於 2024年1月18日回覆
Thank you for the amazing and honest review.

2/10 很糟糕

Matt

家庭旅遊
喜歡:員工素質
不喜歡:設施服務
This property ad was deceptive. The drone shot shows a "water park". It was one average sized pool with water. What appeared in the picture to be other pools was cement painted blue but dry (not joking). Worst of all is that it advertises to be in San Juan del Sur. SJDS is five actually miles away, and the last 1 mile is down a long dirt road crossing a river (no bridge). Since it rains nearly every day in SJDS, this "road" is continually a muddy jeep trail. We almost didn't get there to check in and we damaged our rental car trying and we were nearly stranded at night on a muddy road since there was no night receptionist. Of course, it is nearly impossible to book a room last minute in SJDS so this made matters worse. Fortunately, my paid guide was able to use his influence to first get us access via the security guard to our room after we arrived, and then get us a room at another hotel for our second night. Bottom line: If you want an off-road adventure and you have a high clearance 4x4 mud rig, this might be the right hotel for you. For people who want a nice hotel in San Juan Del Sur, avoid this hotel at all cost. Although the hotel promised to refund my second day since we could not access the hotel due to their muddy road and 20' river crossing, it has not refunded the money thus far and it has been five days. Sadly, the staff was very pleasant and seem to be victims of dishonest and unscrupulous ownership/management. AVOID THIS HOTEL AT ALL COST.
於 2023 年 11 月住了 2 晚
Lucas 於 2023年12月5日回覆
I'm sorry to hear that your experience did not meet your expectations. We appreciate your feedback and would like to address your concerns.Regarding the pool, our property does feature a large pool with water slide and swim up bar.Yes, we do have a birds eye view photo of the resort, and of our splash water park which has a pirate theme, with painted blue water around the ship, in which you can see that part is not real water. This playground is for children, and no adults use it. I am sorry if you were looking forward to it. We have other photos close up of the water park that clearly shows it is paint for the aesthetic of the pirate theme.As for the location, we are situated in San Juan del Sur, offering a serene escape from the busy town center. The road to our property does present a unique experience, and we understand that this might not be ideal for all our guests. We continually strive to improve accessibility and appreciate your input on this matter.The government is currently building the new coastal highway here, so you have around 1km of compacted dirt road, and all cars can pass. It is rainy season but even today, there was no mud at all, just a small 2 inch puddle where the river bed is. However you can drive around the puddle :)We're genuinely sorry to hear about the difficulties you faced with transportation and accommodation. Our team is dedicated to ensuring guest satisfaction, and it seems we fell short in your case. We're taking steps to ensure our night reception is more accommodating for late arrivals.We always recommend not to book accommodation last minute, without planning. The security guard was waiting for you and gave you the key to your room as you arrived after hours.As for other hotels, there is only one other hotel similar to our resort with a pool, water slide, restaurant, etc...any other hotels downtown do not have any of this. We value the feedback from all our guests as it helps us improve our services. We hope to have the opportunity to better serve you in the future.However, I wish your review wasn't this exaggerated and written out of context from a narrow point of view.Thank you.

10/10 有夠讚

Juan david

於 2023 年 8 月住了 1 晚
Lucas 於 2023年8月14日回覆
Thank you for the great review and we look forward for your return!

2/10 很糟糕

Melvis

於 2023 年 1 月住了 7 晚
Lucas 於 2023年2月7日回覆
Melvis. You made this reservation for last October when we closed due to heavy rains. You did not stay with us. I am not sure why or how you are able to write a review as your booking got cancelled. Thank you.

8/10 不錯哦

ALEJANDRO,Alajuela

情侶出遊, 親子旅遊
喜歡:員工素質和設施服務
Opciones para los niños pero el ingreso a la propiedad en pésimas condiciones
Lucas 於 2023年1月7日回覆
Gracias por tu reseña. Acabamos de salir de la temporada de lluvias y estamos haciendo una renovación completa del hotel como lo hacemos todos los años. Puede que te estés refiriendo a algo de pintura, y al suelo, que estamos pintando y lavando a presión pero que no podemos estar haciendo mientras estemos llenos de estas vacaciones. Me alegro de que haya disfrutado de sus vacaciones, y el resort completo estará en perfectas condiciones dentro de 1 semana.

4/10 不太好

Allison

親子旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Me agrada que haya atracciones para los niños. No me gusto que el horari de servicio fuera limitado y que estando hospedados en fin de año no hubiera un menu para cena, ni servicio de bar ni restaurante despues de las 8pm, ninguna actividad especial para despedir el año
Lucas 於 2023年1月7日回覆
Es genial que nos haya elegido para celebrar el Año Nuevo, sí, cerramos a las 8:00 p. m. en Año Nuevo para que nuestro personal pudiera irse a casa y disfrutar. Todos nuestros invitados planearon ir a la ciudad a celebrar, por lo que decidimos no extender nuestro horario. Me alegro de que haya disfrutado del complejo. También estamos abiertos hasta las 9:00 p. m. todos los días.

4/10 不太好

Pablo

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Muy descuidado el hotel y las instalaciones
於 2022 年 12 月住了 1 晚
Lucas 於 2023年1月7日回覆
Sí, actualmente estamos pintando y lavando a presión. Hacemos esto todos los años en esta época después de la temporada de lluvias, pero siempre es una batalla porque estamos muy llenos, por lo que nos enfocamos primero en los interiores de las habitaciones y terminamos con las paredes exteriores y los pisos exteriores alrededor de la piscina al final. En 1 semana, todo se verá fresco.

2/10 很糟糕

Lindsey

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
Never Again
The roads are hard to access parts are flooded, there’s a small river you have to cross. When we arrived we were told they do not offer 6beds as shown on their description- we ended up having to get a third room. The main room a scorpion inside when we arrived and later throughout the night ended up flooding. Very disappointed in the overall stay.
於 2022 年 12 月住了 1 晚
Lucas 於 2022年12月27日回覆
LindseyAbout 1km on the way to the hotel, there are a few puddles. This is a city road, and I am not sure what they are doing, but its summer now and it should be dry soon. We have never had anyone complain about a puddle.Yes, we have 2 villas with 6 beds, but they were not available for the dates you came. Scorpion season has not started yet, and you never told us you saw a scorpion. They are actually pretty cool to see so you got lucky to see one. There was no flooding, now I understand your whole review is exaggerated. Take care.Thank you.

10/10 有夠讚

Carlos,LAS VEGAS

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The access road to the property is horrible. We had a hard time getting taxis to make that trip because of that.
於 2022 年 12 月住了 2 晚
Lucas 於 2022年12月26日回覆
Thank you for the amazing review. We are pleased to know that you understand the roads are part of the city and not part of our resort or the experience we offer. Thank you so much and we look forward to your return.

8/10 不錯哦

Ubaldo,VIRGINIA BEACH

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The facility is not too bad. Quite and pleasant. It’s just a bit too far from the city. Also, you have to cross a river and there is no bridge. If you take a taxi it may not take you all the way to the ranch if it rains or rained days before and the river water is too high. Not bad for the cost value per night of stay. Friendly staff.
於 2022 年 10 月住了 1 晚
Lucas 於 2022年10月10日回覆
Thank you for your great review. Yes it is rainy season right now, yesterday also a hurricane just went through. We are 3km from downtown. We are still fairly busy during rainy season, and we make sure the roads are maintained. The river is as deep as a puddle for 360 days of the year. The 5 or so days it is full is because of heavy rains or a hurricane, but we close the resort for those days. Thank you for staying with us.

2/10 很糟糕

David

於 2022 年 9 月住了 3 晚
Lucas 於 2022年9月25日回覆
Thank you for your review, but we would like to know why you rated your experience this way.

4/10 不太好

Wendy

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El acceso al hotel es horrible, hay que pasar por un rio en el cual no hay ni puente y se debe pasar en esas condiciones para mi es muy peligro y el servicio no es bueno y no ofrecen opciones de comida
於 2022 年 7 月住了 1 晚

4/10 不太好

Martin

團體旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
The location hard to access, roads conditions plus misleading information about transportation prices, not much to do and faraway from town.
於 2022 年 6 月住了 3 晚
Lucas 於 2022年6月9日回覆
Martin, this is your 3rd review. Our resort is very easy to access. The resort has a bar, restaurant, skatepark, gym, skate shop, rock climbing wall, waterslide, waterpark...many things to do.

10/10 有夠讚

Juan David

於 2022 年 4 月住了 1 晚
Lucas 於 2022年4月13日回覆
Thank you for the great review, we look forward to your return!

2/10 很糟糕

Terence

於 2022 年 4 月住了 2 晚

10/10 有夠讚

Arsenio

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I found this place to be very clean, comfortable, and perfectly sized for one to two people. The bathroom and shower was excellent.
於 2022 年 4 月住了 2 晚
Lucas 於 2022年4月4日回覆
Thank you for the great review, we look forward to your return.

10/10 有夠讚

fabian

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recomendado
Muy bonito lugar. Familiar. Muy limpio y muy servicial el personal.
於 2022 年 1 月住了 1 晚
Lucas 於 2022年2月5日回覆
Thank you for the great review, and awesome photos too!

2/10 很糟糕

Julio

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bed was concrete base and a lot mosquitoes I Left please Credit my money back I did sta there
於 2022 年 1 月住了 1 晚
Lucas 於 2022年1月5日回覆
Yes you did stay and the beds are great!

8/10 不錯哦

David

於 2021 年 12 月住了 1 晚

8/10 不錯哦

Alexander

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I saw years to change the pillow are super hard
I saw years to change the pillow are super hard
於 2021 年 12 月住了 1 晚
Luke 於 2021年12月14日回覆
No, the pillows are new, they are a different type.

10/10 有夠讚

Dale

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚
Luke 於 2021年12月14日回覆
Thanks for the great review.

10/10 有夠讚

CARY

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love surf ranch, unless it rains a lot making the creek crossing hard for low cars. LOVELY property
於 2021 年 11 月住了 7 晚
Luke 於 2021年12月14日回覆
Thank you for the great review, we close the resort in advance if the river is not passable so you have no worries.

4/10 不太好

Legna

於 2021 年 8 月住了 5 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
There was no water to shower, very far from everything, run down, very poor service, the food was great
於 2019 年 8 月住了 2 晚

4/10 不太好

真實旅客

不喜歡:設施服務
於 2019 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 2 晚
Lucas 於 2019年7月17日回覆
Thank you for the amazing review.

4/10 不太好

真實旅客

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
The highlight of the ranch is the staff. They were excellent, but the owners have let the place run down and the main reason we went was so he could skate the park and it was a mess....it was full of debris and water and not what he had hoped for. The internet didn't work in our room and we were told we would have high speed internet and Netflix to watch, but it didn't work either. The staff was really excellent but they can't fix all of the problems.....the owners need to put some resources into fixing the place.
於 2019 年 6 月住了 2 晚
Lucas 於 2019年7月2日回覆
Thank you for your review. The case of the internet would be the internet supplier, they are not the best in Nicaragua and stop working every now and then. It works perfectly fine 95% of the time. The skatepark, I arrived in person to find debris as well and had another meeting with the staff to make sure it does not happen again. Turns out our staff member in charge of the skatepark had a week off and no other staff member cleaned it. It has been taken care of already. I am glad you enjoyed your stay and especially our staff! Thank you.

8/10 不錯哦

Fidel

喜歡:員工素質和客房舒適度
於 2019 年 3 月住了 2 晚
Lucas 於 2019年5月5日回覆
Thank you for the amazing review.

2/10 很糟糕

真實旅客

於 2018 年 10 月住了 1 晚

2/10 很糟糕

Alain,Québec, Canada

不喜歡:員工素質和住宿環境和硬體
Miserable
I've got better things to do than write more than the following comment: Unpleasent personel, cheap on meals, don't respect the menu, very dirty pool, ..., one young man was ok - Joseph.
於 2018 年 4 月住了 2 晚
Lucas 於 2018年4月10日回覆
Alain I see that you stayed with us over the holidays when we were super busy. Can you please elaborate more on these details as this is the first we have heard of this. Thank you.

4/10 不太好

Marc,orotina, costa rica

喜歡:整潔度、員工素質和住宿環境和硬體
Por gente de fiesta
El estetico del lugar es lindo pero no practico. Todos los cuartos estan alrededor y muy cercadel bar y mini picina y todo entonces no se puede siesta y dormir antes todos. De el edificio cerca de la pista de skate se escucha este ruido de rodeas y de csidos de skate como si estan adentro del cuarto, molesta muchooo ! Parece mucho mas grande en las fotos, la picina es pequeña, no se puede nadar. El señal de internet es muy debil en el cuarto, durante 3 dias yo tenia que utilizar mi telefono pegado a la puerta. No es verdad que hay TV. Hay una en el cuarto pero no cable entonces hay nada. Me han dicho solo Netflix con internet pero no habia señal ! Dicen transporte gratis a la playa ! NO ! Pagan un taxi a las 12 pm y regresa a las 15:40 yo perdi 30 mn a esperarle y 1 hora en la calle para regresar a esperarle otra vez, no respeto, y su carro tenia olor de muerto ! Entonces si quieres pasar el dia a la playa tienes que pagar el taxi caro. Comida basica, sabores industrial, calentida al micro-onda seguro porque verduras caoutchouc y calor mal repartida. Minimo $12 un plato fuerte y nada cerca del hotel, hay que ir en el centro. Desayuno gratis de Nicaragua o Americano ! Los dos iguales ! Uno con tortilla y un pequeño platano y el otro, solo cambian la tortilla por pan tostado y el platano por papas fritas ! Despues que el bar es cerrado a las 22:30 no puedes tener sed, no agua en un distribudor o en la recepcion, no refri en mi cuarto para guardar botellas.
於 2018 年 2 月住了 3 晚
Lucas 於 2018年4月3日回覆
Gracias por hospedarse con nosotros en el Surf Ranch Hotel & Resort.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lucas 於 2018年4月11日回覆
Gracias por hospedarse con nosotros en el Surf Ranch Hotel & Resort.

10/10 有夠讚

alfredo

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice vacations
Overall everything was good service personal was excellent especially the girl name Katherine she has great customer service.
於 2018 年 2 月住了 2 晚
Lucas 於 2018年2月18日回覆
Thank you for your stay and your great review, we are glad you had an amazing time!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Resort was secluded and unique. We were treated like VIP customers. Can't wait to return!
於 2018 年 1 月住了 1 晚
Lucas 於 2018年1月19日回覆
Thank you for staying with us, and glad you had an amazing time! Thank you.

4/10 不太好

Stewart

喜歡:員工素質
不喜歡:住宿環境和硬體
No Bueno
The skatepark has gotten worse every year. They need to acctually repair some things on it. The Main quarter pipe is so bad with chunks of cement missing. There's cracks everywhere on it. Four years ago it wasn't to bad but I won't waste my time skating it again. The door on my room was very annoying it literally takes two hands to unlock and open it. When it closes it doesn't close all the way allowing the room to fill with bugs. I had an about 50 giant flying ants In my room I had to kill that were swarming me as I tried to sleep turned the light on to see my bed was filled with them. The staff is great but the owners need to acctually spend some money and address these problems before I would ever go back.
於 2017 年 12 月住了 1 晚

2/10 很糟糕

Mark

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t waste your time or money.
Despite the reviews, we thought it might be a welcome respite from the main town. It was not.
於 2017 年 11 月住了 2 晚

8/10 不錯哦

Michelle

喜歡:員工素質和客房舒適度
於 2017 年 10 月住了 7 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Practico, limpio, y puedes escuchas los congos.
Lindo lugar diferente construido con carácter y imaginación, no es hotel regular es una experiencia diferente, puedes escuchar los congos desde la piscina, pedir tu favorita bebida desde la piscina o tu comida. La gente es súper amable especialmente en recepción. Si vienes este lugar debes tomar en cuenta no es Hotel regular es un Rancho. Otra cosa de tomar en cuenta es el río antes de llegar no te asuste no es hondo pero si vas al hotel llama primero para que te digan como está el río si vas en carro bajo. Los cuartos están cómodos y prácticos Enchufes están donde deben estar, gran punto para mi, aire funciona bien Tv . Practico y limpio.
於 2017 年 10 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lo peor que pueda existir
1. Bomba del inodoro sin funcionar 2. Cuarto sucio y con lodo 3. Paredes mohosas 4. Sábanas sucias llenas de moho 5. Llovió el agua se metió al cuarto y se mojaron las maletas 6. Mal internet 7. Sin cable, sin señal el TV pq tampoco funcionaba bien el internet 8. Restaurante sucio y descuidado, billar en mal estado 9. El perro del dueño que era como el tamaño de uno niño de 5 años, se acostaba en las sillas y sofás de playa alrededor de la piscina, además que bebía agua de la piscina. 10. Entrada gratis para los amiguitos del hijo del dueño, el lugar se llenó con alrededor de 60 niños y niñas, entre gritos y escándalos robaron la tranquilidad y privacidad del lugar a quienes queríamos descansar. 11. Mala atención al cliente, no hay vocación al servicio. 12. Las villas son mucho más caras y no ofrecen valor agregado en diferencia a las demás habitaciones. 13. El Gym estaba cerrado con llave
於 2017 年 9 月住了 1 晚

4/10 不太好

Danilo,Managua

喜歡:客房舒適度
不喜歡:員工素質
I don't recomend all inclusive opción.
I advice you to check all the comments about this hotel before you start your reservación. There are some issues with. I think the owner needs more experience. Definitly is not a resort.
於 2017 年 8 月住了 1 晚
Lucas 於 2017年9月2日回覆
Dear Guest The new all inclusive menu is almost complete. I agree that the current package price is too little, so we will be raising the prices and quality. This will solve many problems. Our new Ipad system is just about to be set up as well, with the new menu, in the next week.

2/10 很糟糕

jose,fairfield, ca

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel experience
We arrived on Saturday evening , we got to the front desk and found the clerk as well as the resort manager who told us that they had to check the room to make sure it was ready, she left and came back a few minutes later and told us the room was ready and were given the keys, during all this time there was no welcome, no help to get the bags to the room, no one showed us the room features, and how to operate them. After we manage to slide the room door open, We entered the room and shortly after we started to get settled we started noticing the dirty sink in the room, the cracks where the floor meets the wall, the ceiling fan wobbling so bad we had to turn it off. The wood on the bottom half of the door to the bathroom was warped, the bathroom sink was dirty, there were fire ants crawling all over, we also saw a few centipeds crawling around. My wife found a scorpion in the only towel in the shower, which happened to have several rips, the shower head was clogged to the point that only a few streams were coming out of it, all this happened past 11:00 pm and the reception was already closed, no phone in the room. We decided to get in the bed and find a way to get out the next morning, when we moved the comforter, we fount that the sheets were stained. It rained that night , in the morning I noticed the ceiling had several water leaks. I had a four night non refundable reservation I preferred to lose the money And took my family to another hotel and salvage the vacation.
於 2017 年 8 月住了 4 晚
Lucas 於 2017年9月2日回覆
Dear Guest We have not had this happen before. Out of the 25 other rooms occupied that night, none of the guests had the same experience and everyone had a great time. It is too bad that you could not talk to management and left without talking with us, as we would of fixed the issue immediately and blocked this room off and sent our renovation team over a week to fix it. Guests have stayed in this room since your stay with no complaints, but I will look into it today. Remember we have 4 different room types, so you can always upgrade to different units, we recommend the deluxe condos. Thank you.

8/10 不錯哦

Vilma

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 2 晚
Lucas 於 2017年7月29日回覆
Thank you for staying with us and the great review.

4/10 不太好

Fiorella,Costa Rica

不喜歡:整潔度和住宿環境和硬體
Cómoda
Todo bien, pero esperaba mejores instalaciones y aseo.
於 2017 年 7 月住了 4 晚
Lucas 於 2017年7月11日回覆
Dear Guest To help us, can you please explain in exact details, about what kind of cleanliness you did not enjoy? and the facilities as well? We need the exact details from your perspective. Thank you.

4/10 不太好

Ivan

不喜歡:住宿環境和硬體
Worst hotel ever.
These people lie to costumers, because they don't offer any "WELCOME DRINKS" We asked for the drinks and they told us that they give anymore welcome drinks, just simple as that. The hotel doesn't have any professional staff it;s managed who ever come to the front desk. The pool is very small and shallow, in the picture looks huge but is not. We definitely don't recommend this place.
Lucas 於 2017年6月26日回覆
Dear Guest We had to reduce rates during low season, so we needed to get rid of the welcome drinks. We will make sure to update expedia...all of our other websites are updated. The pool is 50,000 gallons, and 4 feet deep, it is one of the largest, if not the largest pool in san juan del sur. It has a swim up bar, multiple seating all around, we do not have a deep end, as we do not want people to drown. Thank you for staying with us.

8/10 不錯哦

Diego A,Costa Rica

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bueno
Excelente, la villa que nos correspondía estaba bien, la comida también, el trato por parte de los funcionarios del bar de la piscina y transporte es Excelente. Siento que se podría mejorar la limpieza de la Piscina y más información (al respecto de las atracciones y servicios incluidos)
Lucas 於 2017年6月26日回覆
Gracias para todo :)