3 座室外游泳池,提供日光浴躺椅

聖荷西埃拉杜拉華美達廣場飯店的評分

4 out of 5
聖荷西埃拉杜拉華美達廣場飯店
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia

評論

7.4

不錯哦

10 分,有夠讚;1092 則評論中有 418 則" "
8 分,不錯哦;1092 則評論中有 233 則" "
6 分,一般般;1092 則評論中有 190 則" "
4 分,不太好;1092 則評論中有 112 則" "
2 分,很糟糕;1092 則評論中有 139 則" "

7.6/10

整潔度

8.0/10

員工素質

7.0/10

設施服務

6.8/10

住宿環境和硬體

7.6/10

環保程度

評論

4/10 不太好

Christine

不喜歡:員工素質
The front desk was not very warm which was off because everywhere else everyone was so kind. I was excited I was staring at a hotel bc my phone screen went blank and had no phone access so was sure I would get help from the hotel staff at check in but they didn’t seem to care to help me make local calls or anything. At one point there was only one person at the check in… he was overwhelmed and hung up the phone on me when I called to ask for towels since my room didn’t have any. I had to go to the front and get my own towel which he then gave me a pool towel and didn’t even apologize for his poor behavior. Lady who checked me out at 4 Am on April 28th was amazing I wish she was the one who helped me check in. There was a market 10 min walking distance which was great since I only spent 1 night and needed a few things. The steak at Quattro resto on site was amazing and so was the waiter. No answer on the phone for customer service, for room service, or from the restaurants on site I had to go.
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年5月1日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 不錯哦

Debra,Independence

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quatro Restaurant was nice.
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年5月1日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 不錯哦

Scott

團體旅遊
喜歡:整潔度、員工素質和設施服務
One restaurant was closed. Pools needed maintenance
於 2024 年 4 月住了 2 晚
Guest Care Agent 於 2024年4月30日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 有夠讚

Gloria

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Place was great, staff was friendly and room was clean.
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年4月30日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 一般般

Terri

家庭旅遊
喜歡:員工素質
No towels in room, waited an hour to get .
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年4月28日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 有夠讚

Karla

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年4月28日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Gilberto,Laredo

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Friendly staff.
於 2024 年 4 月住了 4 晚
Guest Care Agent 於 2024年4月29日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 一般般

MARCIAL,Miami

家庭旅遊
不喜歡:整潔度
Room has a bad odor. Also the airport shuttle was not free.
於 2024 年 4 月住了 3 晚
Guest Care Agent 於 2024年4月28日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 很糟糕

Fay Ann

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had to unexpectedly book this hotel as I had a flight delay in San Jose Costa Rica. Several factors influenced my decision. The photos in the app appeared nice and I've typical had good results through Expedia with photos matching the property. I also chose it specifically because there was an airport shuttle included. After waiting an hour and not seeing a shuttle I called the property directly. I was told that they had a shuttle but that it must be reserved 24 hours in advance. They offered to send a taxi. When the "taxi" arrived, it was a Wyndham Shuttle bus however charged me $25. I was told I'd have to do the same upon my return to airport. After arriving at the hotel I waited 30 minutes before anyone even acknowledged me. It took an additional 40 minutes just to check in. The hotel is very run down and the pics on the app site must be from 30 years ago. There was no furniture at the pools. The pools were full of dirt. The bathroom in my room had mold everywhere. There were water stains from cups on the counters that had not even been wiped. The floor was so dirty that I didn't want to take my shoes off. The mattress was so worn you could see the springs through the comforter. The alarm clock in the room didn't work. I had an early flight and tried to ask for a wakeup call and was informed that they would only do it if I downloaded an app.My phone was damaged and I couldn't use it to do that or for an alarm. There were bugs in the bed.
於 2024 年 4 月住了 1 晚
Guest Care Agent 於 2024年4月25日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 一般般

Deborah

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The staff service was exceptional. They were able to get us a room at 5am after a flight cancelation, and advised a shuttle was on the way to get us. Upon checking in, the room we were given was outdated with thin low quality sheets, an old crusty couch, stained curtains and carpet. We picked this location for the pool but it was scummy but they were working on one of them. We were going to leave but they upgraded us to a suite. This room was much better and had higher quality linens including a duvet. This was fine for our unexpected 2 day stay.
於 2024 年 4 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Thank you to sharing your experience about your recent stay with us. It is gratifying to read that you enjoyed our hotel. Please do not hesitate to contact us for any further requirements; It will be a pleasure to assist you. Regards,

8/10 不錯哦

Karla

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Muy viejo
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Buenas tardes Sra. Karla, Muchas gracias por compartir su retroalimentación con nosotros, sus comentarios son una valiosa herramienta que nos permita ser mejores mejorar día con día para brindarle el servicio que usted merece. Esperamos tener la oportunidad de asistirle en un futuro no muy lejano.

10/10 有夠讚

Ceci

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the hotel its beautiful
於 2024 年 4 月住了 7 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 一般般

Ivonne

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Hot tub did not work, pools needs more maintenance, water looked green and dirty, also the whirlpool at the room did not work, and after shower there was water everywhere. Also, advertised free shuttle to the airport, but is not available 24 hrs.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 不錯哦

Mike

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 不錯哦

sergio

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The restaurant food was not so great.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer

8/10 不錯哦

Scott

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property clean and safe. Location difficult to drive to directly and area is loud but overall a suitable hotel.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 有夠讚

JORGE,Quesada Alajuela

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Todo bien. Un poco antigua la habitación.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

8/10 不錯哦

Elena,Clearwater

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 4 月住了 3 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 有夠讚

Luc

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting. A variety of amenities and multiple pools. Rooms were very clean and comfortable.
於 2024 年 4 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay and found our rooms very cleaned and comfortable. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

PHILIPPE

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Jeremy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very quiet. Only needed a place to sleep. Was not provided with towels however
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

2/10 很糟糕

giser

情侶出遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Where can I start? Outdated Our room didn't have hot water as soon as we git to the hotel they gave us a cheaper room Jacuzzi inside pool didn't have hot water either Zakura restaurant was closed and the only one open Quatro was HORRIBLE. DON NOT GO THERE!!!! food was disgusting and horrible, they only had 1 person the "chef" if there was one ( we still believe it was the same guy making everything and thats the reason why he kept dissappearing. He was friendly but the poor guys was the host, bartender, cashier, boss boy, and i still believed he was trying to cook I really didn't see anybody else there. It was just to kuch for 1 person. We took a bite of the food we ordered and almost threw up. Rooms were Outdated but quiet and clean. They kept forgetting to leave towels in the morning but ok. Staff was really friendly Location is not the best. Away from all the attractions but if u are only staying or passing by for 1 day is ok.
於 2024 年 4 月住了 3 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 不錯哦

Maria Cristina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Personal amable
於 2024 年 3 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia y del buen servicio de nuestro personal. Esperamos tener la oportunidad de asistirle nuevamente.

8/10 不錯哦

Maria Cristina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Personal muy amable, buen servicio y apoyo para Transportacion
於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir la retroalimentación de su estadía. Nos complace saber que disfruto su estancia, y de nuestro servicio de transporte, usted siempre será la razón de nuestro trabajo. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 有夠讚

JIRIANI

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cómodo
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 有夠讚

Bzhyan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Guest Care Agent 於 2024年5月1日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Willer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean property. The staff was also friendly and welcoming.
於 2024 年 2 月住了 3 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

James

喜歡:員工素質、設施服務和住宿環境和硬體
The staff were really great. The best hotel experience I ever had.
於 2024 年 4 月住了 5 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed to read our staff has exceed your ecxpectation. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Lisa

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Rooms were clean but a bit dated, ac unit noisy and difficult to adjust. Staff was super nice, lobby and gift shop very nice.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Ana

喜歡:整潔度、員工素質和住宿環境和硬體
Fast check in
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

4/10 不太好

Stefany

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Stayed here for one night. Older hotel. Room smelled a little weird. Bathroom was very outdated. No hot water for a shower. That really sucked after a long day. At check in I confirmed that breakfast was included and when we went to eat, we were declined. Very disappointed. I actually booked this one night stay because it was included. Overall would not go back. Not impressed at all.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 一般般

Erin

情侶出遊
the place was noisy and breakfast wasn’t included. the showerhead is way too short — 5 feet — and the bathroom tiles are slippery.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 一般般

Martin

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Hotel rooms and pools had their best time 10 years ago…
於 2024 年 4 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 很糟糕

Laura

情侶出遊
不喜歡:住宿環境和硬體
No hot water. Broken window in bathroom, lots of mosquitos. Thermostat was broken and room was freezing, 61 degrees.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 有夠讚

Anabela

喜歡:整潔度、員工素質和住宿環境和硬體
Un hotel muy amplio con variedad de servicios para disfrutar. Las habitaciones muy cómodas y grandes. Destaco habitaciones accesibles para discapacidad motriz con puertas anchas, baños con duchas accesibles para sillas de ruedas, etc.. Muy recomendable
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente. Saludos cordiales,

6/10 一般般

Steven

喜歡:員工素質
不喜歡:整潔度
Hotel seems old and empty. They turn on lights in rooms so it seems occupied. Water pressure was terrible and carpet kind of sticky. Gym has no AC or ventilation.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 不錯哦

Josephine

情侶出遊
不喜歡:住宿環境和硬體
Needs renovation. Can't control room temperature. Paper thin walls.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

4/10 不太好

Ted

家庭旅遊, 親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Lobby looking great but room was old and no towels they were no water after 1st day
於 2024 年 3 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 很糟糕

Javier,San Jose

親子旅遊
不喜歡:員工素質和設施服務
Cero capacitación del personal. Imposible obtener una respuesta o información sobre cualquier cosa. Pésimo servicio de restaurantes.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por compartir su retroalimentación con nosotros, sus comentarios son una valiosa herramienta que nos permita ser mejores mejorar día con día para brindarle el servicio que usted merece. Esperamos tener la oportunidad de asistirle en un futuro no muy lejano.

4/10 不太好

FRANK

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Buenas tardes, sitio perfecta ubicación. Mal mantenimiento, el baño muy manchado, la tapa del servicio sanitario floja floja y atorado al bajar el agua. Cortinas muy viejas. Muy cortés el personal Número 1. Aminities ya viejitos le Hace falta una buena renovación general. La puerta principal no tapa el ruido externo- de clientes jugando - ni la luz debajo de la puerta. No creo volver ahí a esa propiedad.
於 2024 年 4 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Buenas tardes, Muchas gracias por compartir su retroalimentación con nosotros, sus comentarios son una valiosa herramienta que nos permita ser mejores mejorar día con día para brindarle el servicio que usted merece. Esperamos tener la oportunidad de asistirle en un futuro no muy lejano

2/10 很糟糕

Leslie

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We checked in and checked out 30 minutes later. We would rather lose money than stay at this hotel. Old, dirty, and run down.
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.

10/10 有夠讚

jonathan

喜歡:員工素質
於 2024 年 3 月住了 3 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 有夠讚

Desiree

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 不錯哦

Fabian

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Cuarto amplio y el lugar muy tranquilo
於 2024 年 3 月住了 2 晚
Guest care Agent 於 2024年4月24日回覆
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros y de nuestros espaciosas habitaciones además de la tranquilidad del hotel. Esperamos tener la oportunidad de asistirle nuevamente.

4/10 不太好

Tuononen

於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer

8/10 不錯哦

Samuel

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 不錯哦

Wilberg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 不太好

Karen Ann Marie

不喜歡:員工素質和住宿環境和硬體
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.

8/10 不錯哦

Kurt

於 2024 年 3 月住了 1 晚
Guest care Agent 於 2024年4月24日回覆
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,