Does Surestay Hotel by Best Western San Jose Airport have a pool?

Yes, this property has an outdoor pool.

Is Surestay Hotel by Best Western San Jose Airport pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Surestay Hotel by Best Western San Jose Airport?

Self parking is free at this property.

What time is check-in at Surestay Hotel by Best Western San Jose Airport?

Check-in start time: 3 PM; Check-in end time: midnight.

Surestay Hotel by Best Western San Jose Airport Reviews, Deals & Photos 2025

Q: Where is Surestay Hotel by Best Western San Jose Airport located?

Located in Rosemary, this hotel is 0.8 mi (1.3 km) from Casino M8trix and within 3 mi (5 km) of SAP Center at San Jose and San Jose McEnery Convention Center. San Pedro Square and PayPal Park are also within 3 mi (5 km). Gish Station is only a 4-minute walk and Mineta Airport Station is 10 minutes.

About the neighborhood

Located in Rosemary, a neighborhood in San Jose, Surestay Hotel by Best Western San Jose Airport is near the airport and near a metro station. California's Great America and The Tech Interactive are local attractions and those in the mood for shopping can visit Santana Row Shopping Center and San Jose Flea Market. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Spend some time exploring the area's activities, including golfing.

Visit our San Jose travel guide

6/10 Okay

Shinichiro

2020/2/27

Disliked: Room comfort

Stayed 1 night in Feb 2020

10/10 Excellent

Louie

2020/1/30

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Amazing

Stayed 1 night in Jan 2020

10/10 Excellent

Louie

2020/1/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The front desk was excellent service and experense !

Stayed 1 night in Jan 2020

10/10 Excellent

JING

2019/12/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

2019/12/12

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

2019/12/11

Disliked: Cleanliness, amenities

Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

2019/12/6

Stayed 4 nights in Nov 2019

8/10 Good

Jose, San Jose

2019/12/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my go to when i want to get away with the girlfriend. So we can be completely alone.

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

2019/11/25

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

2019/11/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Suite is very nice, private and spacious. Great for larger crowds

Stayed 1 night in Nov 2019

8/10 Good

Joe, San Jose

2019/11/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.

Stayed 1 night in Nov 2019

6/10 Okay

Jeffery

2019/11/16

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

2019/11/13

Liked: Staff & service

Disliked: Cleanliness

Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.

Stayed 1 night in Nov 2019

2/10 Terrible

RThotel

2019/11/13

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.

Stayed 1 night in Nov 2019

2/10 Terrible

Jim

2019/11/7

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DON'T!!

I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

2019/10/23

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

2019/10/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

2019/10/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Privacy quite rooms were perfect size staff very helpful

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

2019/9/23

Liked: Cleanliness, staff & service, property conditions & facilities

The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.

Stayed 3 nights in Sep 2019

2/10 Terrible

Humberto

2019/9/20

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money

Stayed 1 night in Sep 2019

8/10 Good

Kim, Fresno Ca

2019/9/11

Liked: Cleanliness, staff & service

Walls were thin you could hear everything from room to room.

Stayed 1 night in Sep 2019

10/10 Excellent

phayab

2019/9/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

2019/9/9

Liked: Staff & service, property conditions & facilities

dennys in the parking lot. The motel is only a few minutes from the SAP Center.

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

2019/8/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay if you're Single, A Couple, Family or a Group

We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.

Stayed 8 nights in Aug 2019

8/10 Good

Thomas

2019/8/10

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2019

Surestay Hotel by Best Western San Jose Airport

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