This hotel has unreasonable charges. Poor service at the front desk.
Yuanye
於 2024 年 12 月住了 8 晚
2/10
U got the all inclusive is just word once u get to the hotel we git charged for food for kids care for drinks then all the hidden fee start show up to get a reservation at any restaurant all are booked for at least 5 days u should booked it even before u get to the hotel I would not recommend this place at all
youssab emad
於 2025 年 6 月住了 7 晚
10/10
This place was wow.
Jeremy
於 2025 年 6 月住了 7 晚
8/10
Very family friendly. Quiet without much nightlife. Food is okay and the service takes a long time at the steak house. Italian is good and fast with much better service. Entertaining staff is not that entertaining.
Melissa G Lopez
於 2025 年 6 月住了 6 晚
6/10
Property very nice overall, positives the food was excellent, housekeeping and grounds are phenomenal. Much more of a relaxing resort. Negatives- front desk/ check in process is not so great. They didn’t give me any type of details about resort. I didn’t even know they had a kids club till the 3rd day. Amenities suck! No really good info on any planned entertainment throughout the resort. No music along the pool. No pool bar at all. The bars around property are pretty much at the restaurants only and you can’t just go and ask for a drink besides the lobby bar. When your hanging out at pool and just want a quick drink you have to wait for staff to go around pool. Would not stay at property again.
Alberto Alonzo
於 2025 年 6 月住了 5 晚
10/10
Incredible smooth, welcome and exiting. The staff incredibly accommodating, genuine, authentic, and warm, feeling as usual. The hotel grounds or immaculate and well manicured clean. The rooms were as well very comfortable bed excellent towels robes. Everything worked perfectly. We love the people of Mexico and we’ll be coming back every year!
Aaron
於 2025 年 6 月住了 4 晚
10/10
Olivia
於 2025 年 5 月住了 10 晚
10/10
Tanya
於 2025 年 4 月住了 3 晚
4/10
jooyeon
於 2025 年 5 月住了 3 晚
10/10
It was amazing and the staff was incredible! Beautiful property
Nicole
於 2025 年 5 月住了 6 晚
10/10
Very clean. Very accommodating. Very personable staff. Relaxing. Fun. Awesome. Great breakfast. Forget the tour unless you're serious about purchasing
Gage Nazim
於 2025 年 5 月住了 6 晚
10/10
Francisco from concierge was great and helpful!
See you next time!
Kaljit
於 2025 年 5 月住了 5 晚
10/10
La comida y Servicio muy buenos
Eduardo
於 2025 年 2 月住了 1 晚
10/10
Everyone was helpful and polite.
Efren
於 2025 年 5 月住了 4 晚
10/10
Amazingly attentive staff, nice food options, and very clean property.
Dallas Marie
於 2025 年 4 月住了 7 晚
6/10
Absolutely beautiful resort. One of the cleanest I’ve been. The cleaning ladies are great.
They need more entertainment around the pools and such. Nothing to do in the evening.
The staff at the restaurants are super slow. The food isn’t very good. It gets old fast.
The pool deck staff was way better. Max, Cristian and Assarondo were absolutely amazing. The q
Kimberly
於 2025 年 4 月住了 10 晚
10/10
Excelente hotel
Karina
於 2025 年 4 月住了 4 晚
10/10
Todo excelente
Luis Alberto
於 2025 年 4 月住了 3 晚
10/10
Hotel is beautiful and clean. The staff was extremely nice. There is not a single thing I could think of to complain about!
erna
於 2025 年 4 月住了 5 晚
8/10
Everything was great, just wish the buffet was bigger
Paul Anthony
於 2025 年 2 月住了 7 晚
10/10
Best place I’ve stayed in. Excellent service. Excellent staff. Every thing available. Inclusive.
Nendro Kaur
於 2025 年 4 月住了 6 晚
10/10
Lazy river, infinity pool, staff is great, food quality is excellent
Ricard
於 2025 年 4 月住了 3 晚
10/10
Great property, rooms, and food! Most staff was excellent, however concierge was only concerned with upselling.
David
於 2025 年 3 月住了 4 晚
6/10
The property was clean, the staff were cleaning sun up to sun down. I did not like the food, most of the food was cold, I like white rice with nothing in it however the rice was always mixed with vegetables, no option without. The chairs are hard to get so you have to wake up at like 5am and go claim your spot or you’re out of luck. The resort is beautiful and most of the staff are super nice.
There is not much entertainment so you are basically in bed by 9pm because there is absolutely nothing to do. I spent 8 days there and it’s best to go into town by the marina for something to do. Overall I would rate this resort a 5 out of 10.
felicia
於 2025 年 3 月住了 9 晚
4/10
Weirdest “all inclusive” half the things were “premium”
Their coffee shop was not part of all inclusive… coffee isn’t all inclusive, that’s ridiculous.
Everything and everyone was so uptight. Zero accommodations for the guests, “it is what it is” mentality.
With a party of 8 couples we booked through Expedia, some got “resort credit” some got more, some got less, some got none. Some at the end said everything they thought was part of the credit they had, they ended up getting charged for.
Very unorganized, very unprofessional, would not recommend.