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舊金山克里夫特皇家索尼斯塔飯店的評分

4 out of 5
舊金山克里夫特皇家索尼斯塔飯店
495 Geary St, San Francisco, CA

評論

9.0

太棒了

10 分,有夠讚;1076 則評論中有 755 則" "
8 分,不錯哦;1076 則評論中有 184 則" "
6 分,一般般;1076 則評論中有 62 則" "
4 分,不太好;1076 則評論中有 44 則" "
2 分,很糟糕;1076 則評論中有 31 則" "

9.4/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Kate

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 2 晚
The Clift 於 2023年5月26日回覆
Hello Kate,Your top score makes our day! Thank you for joining us in the city, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

Ting

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and safety
The Clift 於 2023年4月24日回覆
Hello Ting,As you discovered, we take cleanliness and security seriously at The Clift, and we're glad you felt the warmth of our hospitality. We hope you will be back to see us again!Warm regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Xin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 10 月住了 1 晚

10/10 有夠讚

Bruce

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
The Clift 於 2024年5月2日回覆
Greetings Bruce,Your top score makes our day! Thank you for joining us at The Clift, and do hurry back!Best,The Clift Royal Sonesta Hotel

8/10 不錯哦

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
Overall good spot
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月29日回覆
Hello Michael,What a pleasure to receive your positive score. We hope you will join us at our iconic San Francisco institution again.With regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Jennifer

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay at The Clift was nothing but amazing. We were in San Francisco to get married and they made our stay so special.. they upgraded our room and we’re always attentive of us. Breakfast downstairs was convenient, their lattes were great! Valet was amazing. Definitely will be coming again!
於 2024 年 4 月住了 2 晚
The Clift 於 2024年4月29日回覆
Dear Jennifer,We love hearing that your stay with us was nothing short of amazing! It was such a pleasure to ensure a special visit for such a special occasion! We're glad you joined and we hope to remain part of your story for years to come!Until next time,The Clift Royal Sonesta Hotel

10/10 有夠讚

Teresia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best
於 2024 年 4 月住了 5 晚
The Clift 於 2024年4月29日回覆
Dear Teresia,'Best' is what we love to hear! Please join us again at the historic Clift one day soon.Until then,The Clift Royal Sonesta Hotel

10/10 有夠讚

Tye

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The service was incredible. Someone was always available in the lobby. Fantastic.
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月29日回覆
Greetings Tye,We are indeed known for our attentive service, and we're glad it showed! We will pass along your compliments and we hope to see you again.Best regards,The Clift Royal Sonesta Hotel

8/10 不錯哦

LORNA

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property. Great customer service.
於 2024 年 4 月住了 2 晚
The Clift 於 2024年5月1日回覆
Hello Lorna,Thank you for discovering us here in the city! We're glad we could spoil you with our attentive service and prime location, and we hope to see you back at the Clift one day!Warm regards,The Clift Royal Sonesta Hotel

8/10 不錯哦

Brandy

喜歡:整潔度、員工素質和住宿環境和硬體
Nice experience
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月26日回覆
Hello Brandy,We love that you enjoyed your time with us here at the iconic Clift! We hope we can entice you back for another authentic San Francisco experience soon.Warm regards,The Clift Royal Sonesta Hotel

4/10 不太好

George Henry

喜歡:整潔度
不喜歡:員工素質和設施服務
- iIt was very clean and the housekeeping services were great. Left the room later in the day but the room was still clean with fresh towels/toiletries when I returned. - Very dangerous neighborhood within one block in any direction - Food delivery is left in an office on the first floor. It is a $5 charge for staff to bring it up to your room - No mini fridge (do not know if one is provided upon request for medications) - No beverage/snack machine which makes it difficult when the neighborhood is dangerous and you don’t want to leave the hotel at night - You can purchase from the hotel itself but I don’t know what is offered or the cost - Front doors are extremely heavy. On two occasions, staff members were behind the door and did not offer to at least hold the door while I struggled with packages or heavy luggage - With the exception of one staff member, staff does not greet you when you pass the front desk entering or leaving. - There was a luggage rolling cart but no one offered to help with luggage or even offer the cart to help yourself
於 2024 年 4 月住了 4 晚
The Clift 於 2024年4月25日回覆
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Wilma

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a great time at the Clift Hotel, a beautiful and sophisticated place to stay with friends and family. It also has an excellent bar. I highly recommend it. The service and the efficiency were way beyond my expectations. The Clift Hotel is forever in my heart.
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月22日回覆
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel

10/10 有夠讚

samantha

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月24日回覆
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

6/10 一般般

Alison

情侶出遊
喜歡:整潔度和住宿環境和硬體
I did not realize this place was so close to the tenderloin, which made the area around the property a bit scary. But I tried to not let that affect my opinion, I wanted to give it a fair shot. The gentlemen that check us in was very sweet even sent a complimentary bottle of wine to our room. We ended up upgrading our room and it was nice and spacious. There was a restaurant and bar connected to the hotel so those made things very convenient and the people at the bar were so sweet and welcoming. It was easy to get around. Only thing that really upset me was on our check out day. My husband was not feeling well so I had some medication door dashed to the hotel and instructed them to leave it at the front desk. This is rated as 4 star hotel and for how much I had to pay just for an incidental fee, I would think that room service wouldn’t be too juicy to ask for. After all the gentlemen that checked us in let us know it was a perk of the hotel when we got there. I called down to the front desk to request someone bring it up to us, and the woman I got on the phone proceeded to tell me that she didn’t know if her bell person could do it or not. She checked and then told me it would be a 5 dollars delivery fee…. I paid almost 700 dollars for my room, which wasn’t the most spectacular room, but you can simply bring a brown paper bag to a guest room? Not only that her attitude was very frustrating and told me sorry we don’t do that but you can come down and grab it yourself.
於 2024 年 4 月住了 2 晚
Clift 於 2024年4月22日回覆
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Mimoza

商務旅客
喜歡:整潔度和設施服務
Great beds
於 2024 年 4 月住了 3 晚
The Clift 於 2024年4月22日回覆
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel

8/10 不錯哦

Rachpal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location as it is Central SF.
於 2024 年 3 月住了 1 晚
The Clift 於 2024年4月22日回覆
Greetings Rachpal,We agree that our location here in the city is hard to beat! Thank you for making yourself at home with us, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was wonderful, however, I did have one minor complaint. The bathroom had an unpleasant odor, as if it had been cleaned with an old mop. Aside from that, I had a fantastic stay!
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月22日回覆
Hello James,We are glad your stay proved wonderful overall, and we thank you for your feedback on your bathroom, which we will share with our housekeeping team.We appreciate your top score and hope to host you next visit to the city as well!Until then,The Clift Royal Sonesta Hotel

10/10 有夠讚

lisa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Missed the restaurant from years ago
於 2024 年 4 月住了 2 晚
The Clift 於 2024年4月15日回覆
Dear Lisa,Thank you for both your feedback and your top score. We hope you found time to step into our iconic Redwood Room, which remains an institution in the city.If not, next time!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Dominique,Hamburg

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel with extremely comfortable beds and very clean. The hotel rooms were renovated. Very quiet and central location. Only downside: the hotel is located at the border of the tenderloin district. Many homeless in the neighborhood and doesn’t feel save at night. We hope that the city gets this problem under control - then the hotel would be perfect.
於 2024 年 4 月住了 3 晚
The Clift 於 2024年4月15日回覆
Greetings Dominique,Excellence is certainly what we're known for at the historic Clift, and we're glad this shone through during your visit. Thank you for embracing our recent renovation and we're glad you discovered the tranquility we enjoy in our central location.We hope our team members helped to steer you in the right direction with tips for exploring the city, and we would love to see you again.Kindly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Brian

喜歡:設施服務和住宿環境和硬體
I like
於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月15日回覆
Dear Brian,Your top score makes our day! Thank you for taking the time to share it following your stay with us in the city, and do hurry back!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Jessica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
The Clift 於 2024年4月15日回覆
Greetings Jessica,Thank you for sharing your top score following your stay with us in San Francisco. Hurry back!Best,The Clift Royal Sonesta Hotel

2/10 很糟糕

Tarandeep

於 2024 年 4 月住了 1 晚
The Clift 於 2024年5月2日回覆
Hello Tarandeep,We appreciate you taking the time to share your score, and we hope our team was able to assist with anything that went wrong during your stay. We would love to make sure you enjoy a five-star experience in the future.Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Elle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 3 月住了 7 晚
The Clift 於 2024年4月11日回覆
Dear Elle,Thank you for joining us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Lucy Ann

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel has very large and comfortable rooms. It's close to Chinatown, union square, restaurants and transportation to the whole city is a five to ten minute walk away. The staff were friendly and helpful whenever we had questions.
於 2024 年 4 月住了 8 晚
The Clift 於 2024年4月11日回覆
Greetings Lucy Ann,Thank you for making yourself right at home with us at The Clift! We're glad you enjoyed our spacious rooms and our proximity to Chinatown, Union Square, and easy transportation, and it was a pleasure to pamper you!Until next time!Best,The Clift Royal Sonesta Hotel

8/10 不錯哦

YOSHINORI

於 2024 年 4 月住了 1 晚
The Clift 於 2024年4月30日回覆
Hello YOSHINORI,What a treat to find your positive score waiting for us! Thank you for making The Clift your home base in the city, and we hope we can count on seeing you again here in downtown San Francisco soon.Warm regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Sharon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
From the moment we arrived until our last mooment there our stay was amazing!
於 2024 年 4 月住了 3 晚
The Clift 於 2024年4月9日回覆
Hello Sharon,We love hearing that everything proved perfect about your recent stay with us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Jake

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 3 晚
The Clift 於 2024年4月29日回覆
Dear Jake,The pleasure was all ours! Thank you for settling in with us in the heart of the city, and we would love to see you again one day.Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Nicolas

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service all around. Super fast check in, with upgrade and fee waved included. Room was superb. Top quality bed, furniture, bathroom etc. Excellent AC and quiet room 24/7. One of my best stays in ANY hotel in a long while. I stayed 5 days.
於 2024 年 4 月住了 4 晚
The Clift 於 2024年4月8日回覆
Greetings Nicolas,Excellent service is what you can always expect during a stay at The Clift, and we're glad we could facilitate a fast check-in to get you settled swiftly into your comfortable accommodations. We hope we can count on your return the next time San Francisco calls to you.Warmly,The Clift Royal Sonesta Hotel

8/10 不錯哦

Suneet

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
The Clift 於 2024年4月26日回覆
Dear Suneet,Thank you for taking the time to share your complimentary score with our team here at the iconic Clift! We hope we can ensure your comfort in the city again soon.Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Fabian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen lugar
於 2024 年 3 月住了 3 晚
The Clift 於 2024年4月4日回覆
Greetings Fabian,It was our pleasure to host you in the city, and we love that our historic and iconic hotel met with your full approval! Come back to see us again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
The Clift 於 2024年4月5日回覆
Dear Michael,Your top score makes our day! Thank you for choosing The Clift to enjoy our timeless elegance and style, and we would love to see you again before too much time has passed.Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Dongwoo

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very clean, nice amenity, and received a room upgrade to corner room with city view. Walkable area and lots of restaurant options.
於 2024 年 3 月住了 4 晚
The Clift 於 2024年4月3日回覆
Greetings Dongwoo,It was our pleasure to upgrade you upon arrival to a corner room with a view, and we're glad you found our area to be walkable with a plethora of dining options! We hope we can entice you back!Warmly,The Clift Royal Sonesta Hotel

8/10 不錯哦

Jamae

喜歡:整潔度和住宿環境和硬體
My stay was great minus google maps constantly messing up the address.
於 2024 年 3 月住了 6 晚
The Clift 於 2024年4月2日回覆
Hello Jamae,We are delighted to learn that your stay proved wonderful once you found us and became oriented to our part of the city! Thank you for sharing your positive score, and we hope we can entice you back now that you know where we are!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Carissa,Petaluma

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property itself was great. The room was spacious and clean with a great view. The property had a lively nightlife.
於 2024 年 3 月住了 1 晚
Clift 於 2024年4月1日回覆
Hello Carissa,Thank you for embracing our clean, spacious, and lively property, complete with city views and our Redwood Room bar! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

dina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 1 晚
The Clift 於 2024年4月22日回覆
Greetings Dina,Thank you for sharing your top score with us! We hope to host you again in San Francisco soon!Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

David Giraud Rojas

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Chelsey was Amazing and super friendly. Very welcoming staff! I go to SF for work all the time and Im so happy I found my hotel.
於 2024 年 3 月住了 1 晚
The Clift 於 2024年4月1日回覆
Hello David,Chelsey will appreciate your kind words, and we're delighted she could make sure you felt right at home! We, too, are delighted you have found your home base for future stays in the city. We'll see you again soon!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

rui gang

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
The Clift 於 2024年4月18日回覆
Hello Rui Gang,We appreciate your five-star rating more than we can express! Join us again soon in the city!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Princess

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very friendly and helpful upon check in
於 2024 年 3 月住了 2 晚
Clift 於 2024年3月29日回覆
Hello Princess,It was a pleasure to welcome you with the five-star hospitality we are known for at our iconic hotel here in San Francisco! Come back to see us again soon!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

Nina

於 2024 年 3 月住了 5 晚
The Clift 於 2024年4月18日回覆
Dear Nina,Your top score makes our day! We hope you will call The Clift your home away from home in San Francisco for future visits as well.Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Siyeon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
The Clift 於 2024年3月28日回覆
Hello Siyeon,Thank you for sharing your top score! We loved hosting you in the city and we hope we can entice you back for another stay in our historic digs soon!Best,The Clift Royal Sonesta Hotel

8/10 不錯哦

Thomas

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room and restaurants and bar were wonderful.
於 2024 年 3 月住了 2 晚
The Clift 於 2024年3月27日回覆
Dear Thomas,Wonderful is what we love to hear! Thank you for joining us at Fredericks and The Redwood Room during your stay, and we hope we can settle you into a room again for another stay soon!Until then,The Clift Royal Sonesta Hotel

8/10 不錯哦

Mohamadreza

於 2024 年 1 月住了 3 晚
The Clift 於 2024年3月27日回覆
Dear Mohamadreza,What a treat to find your positive score waiting for us! We would love to welcome you back to downtown San Francisco for another visit soon.Best regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Kim E

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very approachable. Customer service was above & beyond with from the moment we checked in, until check out. Biggest highlight: The views from our room on the 11th floor were absolutely incredible! Definitely will be back!
於 2024 年 3 月住了 2 晚
The Clift 於 2024年3月26日回覆
Dear Kim,We are delighted you experienced the five-star, friendly service we are known for here at the historic Clift! Thank you for appreciating our skyline views, and we can't wait to welcome you back!Until then,The Clift Royal Sonesta Hotel

10/10 有夠讚

Sivagowry

於 2024 年 3 月住了 5 晚
The Clift 於 2024年4月15日回覆
Hello Sivagowry,Your top score makes our day! Thank you for joining us at The Clift during your time in the city, and we would love to welcome you back in the future.With regards,The Clift Royal Sonesta Hotel

10/10 有夠讚

Diann

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The redwood bar is amazing, the staff is fantastic and the room was comfortable, clean and well appointed
於 2024 年 3 月住了 2 晚
The Clift 於 2024年3月25日回覆
Hello Diann,Thank you for joining us in our iconic Redwood Room! We hope to see you many more times at our bar!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

James

於 2024 年 3 月住了 1 晚
The Clift 於 2024年4月15日回覆
Dear James,What a treat to find your five-star rating waiting for us! Thank you for making our iconic hotel your home base in the city, and we hope to repeat the experience soon.Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Saori,Ajax

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
close to union square and the GDC event i was staying for
於 2024 年 3 月住了 5 晚
The Clift 於 2024年3月26日回覆
Hello Saori,As you discovered, our Union Square location is ideal for a stay in the city center, and we love that we earned your five-star rating! Join us again soon!Best,The Clift Royal Sonesta Hotel

10/10 有夠讚

Ana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the lobby! Rooms are cute and the view was great!
於 2023 年 12 月住了 6 晚
The Clift 於 2024年3月21日回覆
Greetings Ana,We appreciate your compliments and five-star score! Thank you for joining us in our elegant lobby and we are delighted you loved our rooms as well!Warmly,The Clift Royal Sonesta Hotel

10/10 有夠讚

Oleksandr

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful room! Great stuff, breakfast restaurant available! In the heat of Union Square! Definitely will be back!
於 2024 年 3 月住了 2 晚
The Clift 於 2024年3月21日回覆
Greetings Oleksandr,We are delighted you enjoyed the beauty of our historic property, and love that you joined us for breakfast as well.Until next time,The Clift Royal Sonesta Hotel

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
The Clift 於 2024年3月20日回覆
Dear Melissa,Your top score makes our day! Thank you for choosing to stay at the historic Clift during your time in the city, and we hope we can entice you back soon!Warmly,The Clift Royal Sonesta Hotel