住宿一隅

聖雷莫飯店的評分

2 out of 5
聖雷莫飯店
2237 Mason Street, San Francisco, CA

評論

8.8

有夠讚

10 分,有夠讚;1001 則評論中有 521 則" "
8 分,不錯哦;1001 則評論中有 361 則" "
6 分,一般般;1001 則評論中有 62 則" "
4 分,不太好;1001 則評論中有 26 則" "
2 分,很糟糕;1001 則評論中有 31 則" "

8.8/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Chieh-Heng

商務旅客, 家庭旅遊
喜歡:整潔度和員工素質
於 2019 年 12 月住了 4 晚

8/10 不錯哦

JI

喜歡:整潔度、員工素質和住宿環境和硬體
於 2019 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的飯店
非常可惜我們只住1晚,而且半夜才check in,所以不能好好享用飯店提供的東西。缺點是房間偏小且沒有空調,只有風扇或是窗戶透風。整體飯店看起來雖然偏老但設計成不會讓人覺得有舊的感覺。尤其雖然是共用衛浴但打掃得非常乾淨並且乾溼分離,毛巾也讓人無限使用,廁所洗手台也有提供乳液、漱口水、卸妝棉、梳子之類的貼心小物。雖然沒有提供早餐,但有個小區域24小時提供冷熱水,還有各種茶包、巧克力粉及apple cider可以泡,早上時間會提供小布朗尼之類的東西,平常時段就是小糖果可以自取。
於 2019 年 9 月住了 1 晚

8/10 不錯哦

Ho Chuen Alfred

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚

10/10 有夠讚

CHIH CHIEN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨舒適的旅館
除了房間無法打開任何尺寸的行李箱之外,其他都很棒 附近寧靜安全,提供小點心,咖啡,飲用水
於 2019 年 4 月住了 2 晚

6/10 一般般

Li Ling Deanie

喜歡:整潔度
不喜歡:住宿環境和硬體
一般麻麻
欠缺獨立厠所,房間设有電視及電話,半夜去厕所麻煩
於 2019 年 3 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed for 4 nights. Very comfortable hotel and nice stuff.
於 2019 年 3 月住了 4 晚
C Chevaili 於 2019年3月20日回覆
Thank you fo taking the time to review our property. It is great to hear that you were comfortable. Please come back again.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近漁人碼頭,交通方便,旅店很乾淨
於 2019 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 2 晚
Citi 於 2019年1月28日回覆
Thank you for staying with us, we would like for you to return.

10/10 有夠讚

FU LUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舊金山最棒的旅館
雖然看照片很擔心房間不乾淨,但是評價都是稱讚,所以下訂了三天。 果然真的很棒,如果不喜歡公用衛浴那請不要選擇。 雖然這家是共用衛浴但環境很乾淨,隨時補充需要的毛巾與衛生紙。 還會櫃台提供免費的沖泡飲料,早上還有小布朗尼蛋糕,真的很優。 麻煩的一點是吹風機需要向櫃台借。 其餘都很完美!!

8/10 不錯哦

TAI,TAIWAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good location
靠近北灘,位置佳,用步行即可以到北灘。 雖然是共用衛浴,但都保持得很乾淨,讓人用的很放心。 缺點是吹風機還要特別到櫃檯借,比較不方便。
於 2018 年 4 月住了 2 晚

10/10 有夠讚

Prizma

喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
San Remo Hotel Management 於 2024年4月16日回覆
Dear Prizma,Thank you for taking the time to rate your recent stay with us. We are delighted you had a wonderful experience at our hotel. Your five-star rating is greatly appreciated and motivates us to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another fantastic stay.Regards,San Remo Hotel Management

8/10 不錯哦

Michelle

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My friend and I spent five nights at San Remo Hotel for our first trip to San Francisco. It was a great location--walking distance to Fisherman's Wharf, close to cafes and restaurants. The staff were great and very accommodating and the turn-around for the cable car was a block away. We had no issues with the shared toilets and showers--this actually let us get ready at the same time. The only thing that was missing was a seating area with a table. It would have been nice to have our coffees and snacks (Trader Joe's is soo close) at a table, even in a common area. Would stay again!
於 2024 年 4 月住了 4 晚
San Remo Hotel Management 於 2024年4月12日回覆
Dear Michelle,Thank you for sharing your experience at San Remo Hotel! We're delighted you enjoyed your five-night stay and found our location convenient for exploring San Francisco's attractions. We're glad our staff was accommodating and you had no issues with the shared toilets and showers. Your feedback about the seating area with a table is valuable, and we'll consider it as we strive to improve the amenities for our guests. We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back for another wonderful stay in the future!Regards,San Remo Hotel Management

8/10 不錯哦

Thomas

喜歡:整潔度、員工素質和住宿環境和硬體
Was in walking distance to most places where I wanted to go and public transportation was nearby. I had a room with no window with an outside view. I would stay here again but away from the noisy kitchen.
於 2024 年 3 月住了 6 晚
San Remo Hotel Management 於 2024年3月27日回覆
Dear Thomas,We're pleased to hear that our hotel's convenient location within walking distance to most places you wanted to visit, as well as its proximity to public transportation, met your needs. However, we apologize for any inconvenience caused by the noise from the kitchen during your stay. We appreciate your feedback and will take it into consideration to ensure a more comfortable experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. If there's anything else we can do to enhance your stay next time, please let us know.Regards,San Remo Hotel Management

10/10 有夠讚

Mark Tristan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very affordable. lots of things to do in the area, and very close to fisherman's wharf
於 2024 年 3 月住了 4 晚
San Remo Hotel Management 於 2024年3月27日回覆
Dear Mark,We're delighted to hear that you found our hotel very affordable and conveniently located near Fisherman's Wharf, with lots of activities to enjoy. Your satisfaction is important to us, and we're pleased you had a positive experience exploring the nearby attractions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards,San Remo Hotel Management

10/10 有夠讚

Lisa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s affordable, clean, cute, and in an excellent area. It perfectly met my expectations and needs. I would definitely stay there again.
於 2024 年 3 月住了 1 晚
San Remo Hotel Management 於 2024年3月12日回覆
Dear Lisa,We're thrilled to hear that our hotel perfectly met your expectations and needs during your stay!  Providing clean, cute, and affordable accommodation in an excellent area is what we aim for, and we're delighted that we could deliver on all fronts.  Your satisfaction is important to us, and we're grateful for your positive feedback.  Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Regards,San Remo Hotel Management

4/10 不太好

Vijay

於 2024 年 2 月住了 4 晚
San Remo Hotel Management 於 2024年3月22日回覆
Dear Vijay,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress. Sincerely,San Remo Hotel Management

2/10 很糟糕

AARON

親子旅遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
The smell of the room was horrible and unbearable. I could not sleep in there and was forced to rent a room at a different motel. No refund was offered. I do not recommend this motel to anyone.one small window facing 3 inner walls and on other window ficing inside the hallway with other able to look into my room.
於 2024 年 2 月住了 1 晚
San Remo Hotel Management 於 2024年2月23日回覆
Dear Aaron,We apologize for the unpleasant experience you encountered during your stay.  Your feedback regarding the smell in the room and the lack of adequate ventilation is deeply concerning, and we are sorry for any inconvenience caused.  We understand the importance of a comfortable environment for our guests and regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will use it to improve our services.Sincerely,San Remo Hotel Management

6/10 一般般

Rafael Precioso

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
chambre petite avec juste le nécessaire , toilette et douche à l’extérieur ( nous le savions ) mais sanitaires sales , sûrement lavé une seule fois par jour alors que l’hôtel est plein . Les douches sont sales , cheveux au fond de la douches et les toilettes n’en parlons pas . Nous avons séjournes pendant 6 nuits et 5 jours complets et notre chambre n’a été nettoyé qu’une seule fois alors que nous sortions tous les matins de bonnes heures et rentrons qu’en début de l’après midi laissant le temps au ménage d’être fait . Le jour où elle a été faite la moquette était encore très sale . Hôtel très bien situé mais il ne faut pas être regardant pour l’hygiène
於 2024 年 2 月住了 6 晚
San Remo Hotel Management 於 2024年2月20日回覆
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel.   We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

10/10 有夠讚

Aleksandr

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
San Remo Hotel Management 於 2024年2月20日回覆
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel.   We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

10/10 有夠讚

Jesus

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was extremely helpful and friendly
於 2024 年 2 月住了 3 晚
San Remo Hotel Management 於 2024年2月20日回覆
Dear Jesus,Thank you for your kind words!  We're delighted to hear that our staff provided you with exceptional service during your stay.  Ensuring our guests feel welcome and supported is a top priority, and we're thrilled that our team members were able to assist you with a friendly and helpful attitude.  We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.  Thank you for choosing to stay with us!Regards,San Remo Hotel Management

10/10 有夠讚

James

情侶出遊
喜歡:設施服務
Nice little hotel
於 2024 年 2 月住了 2 晚
San Remo Hotel Management 於 2024年2月19日回覆
Dear James,Thank you for your feedback!  We're glad to hear that you enjoyed your stay at our hotel.  We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your positive comments.  If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to our front desk team.  We value your feedback and hope to have the opportunity to welcome you back in the future.Regards,San Remo Hotel Management

10/10 有夠讚

Brian

於 2024 年 2 月住了 2 晚
San Remo Hotel Management 於 2024年3月22日回覆
Dear Brian,We are delighted to receive your All-Star Vote! -  Thank you very much! It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

6/10 一般般

Clary

於 2024 年 2 月住了 1 晚
San Remo Hotel Management 於 2024年2月8日回覆
Dear Clary,Thank you for leaving us a rating of your stay with us at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack.We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,San Remo Hotel Management

8/10 不錯哦

Alexis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was a great stay! Only gave a 4 star due to some maintenance outside our room early in the morning. Wished they gave us a heads up. Lots to do around the area and its a 10 min walk to the wharf!
於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年2月1日回覆
Dear Alexis,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a great stay and enjoyed the location. We apologize for any inconvenience caused by the early morning maintenance outside your room. Your feedback is valuable, and we'll undoubtedly review our communication procedures to ensure that guests are informed about potential disruptions. It's good to know that there were plenty of activities to enjoy in the surrounding area, and the proximity to the wharf was convenient for you.We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel, and we appreciate your insights.Regards,San Remo Hotel Management

4/10 不太好

Phoebe

喜歡:員工素質
不喜歡:整潔度和客房舒適度
於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年2月2日回覆
Dear Phoebe,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Regards,San Remo Hotel Management

10/10 有夠讚

Darius

喜歡:整潔度、員工素質和住宿環境和硬體
Very good very nice
於 2024 年 1 月住了 5 晚
San Remo Hotel Management 於 2024年1月31日回覆
Dear Darius,Thank you for your kind words! We're thrilled to hear you had a very good and nice experience with us. Your satisfaction is our top priority, and we look forward to providing exceptional service during your future visits.We appreciate your feedback and hope to welcome you back soon for another wonderful experience! Safe travels!Regards,San Remo Hotel Management

2/10 很糟糕

Nadja

不喜歡:住宿環境和硬體
It was not obvious that their bathroom are not in the rooms but in the hallways. I asked for a refund and never heard back from them.
於 2024 年 1 月住了 1 晚
San Remo Hotel Management 於 2024年1月31日回覆
Dear Nadja,It is apparent from your review that you did not have a good stay at our San Francisco hotel. We sincerely apologize for any confusion regarding our bathroom facilities and the lack of a prompt response to your refund request. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Your feedback is crucial to us, and we're actively addressing communication gaps to ensure a clearer understanding of our amenities.We appreciate your patience and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.Regards,San Remo Hotel Management

10/10 有夠讚

Kevin

於 2024 年 1 月住了 1 晚
San Remo Hotel Management 於 2024年1月31日回覆
Dear Kevin,Thank you so much for leaving us A PERFECT RATING for your recent stay at the San Remo Hotel. We are thrilled you had a great experience staying with us at San Remo Hotel. We would love to host you again on your next visit to the San Remo Hotel.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,San Remo Hotel Management

8/10 不錯哦

Herbert

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Céntrica y accesible para andar a pie
於 2024 年 1 月住了 4 晚
San Remo Hotel Management 於 2024年1月31日回覆
Dear Herbert,Thanks for the positive review regarding your stay at San Remo Hotel. We're delighted to hear that you found our location central and walkable! We aim to provide a convenient and accessible experience for our guests. If there's anything specific you'd like to explore or if you have any preferences for your stay, feel free to let us know. We appreciate your feedback and look forward to making your next visit enjoyable.Thank you for choosing us, and we hope to welcome you back soon!Regards,San Remo Hotel Management

10/10 有夠讚

Scott

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is located close to Fisherman's Wharf making it walkable to attractions, food, and shopping. It is close to multiple street and cable car stops allowing easy access to the rest of the city. The rooms are small and affordable with community showers and toilets.
於 2024 年 1 月住了 4 晚
San Remo Hotel Management 於 2024年1月30日回覆
Dear Scott,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding our hotel's convenient location near Fisherman's Wharf, making it easy for guests to explore attractions, enjoy local food, and indulge in shopping. The proximity to multiple transportation options is also an excellent asset for exploring the city. We understand that our rooms are smaller and feature community showers and toilets. Your feedback is valuable, and we appreciate your understanding of the accommodations. We strive to offer affordable options in a prime location, and we're glad to hear that our hotel's accessibility was beneficial for your visit.We value your feedback and look forward to the opportunity to welcome you back for another stay. Thank you for choosing our hotel, and we appreciate your positive review.Regards,San Remo Hotel Management

2/10 很糟糕

Marylene

不喜歡:整潔度、員工素質和住宿環境和硬體
San Remo Hotel Management 於 2024年1月23日回覆
Dear Marylene,I am deeply disappointed to learn about your recent stay at San Remo Hotel. I wish you had told our staff about your problems when you were here; we could have fixed them.Please accept my sincerest apologies.Regards,San Remo Hotel Management

2/10 很糟糕

pablo

於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年2月13日回覆
Dear Pablo,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Regards,San Remo Hotel Management

8/10 不錯哦

真實旅客

商務旅客
喜歡:員工素質和客房舒適度
於 2024 年 1 月住了 5 晚
San Remo Hotel Management 於 2024年1月23日回覆
Dear Guest,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Regards,San Remo Hotel Management

8/10 不錯哦

Naomi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well situated and good value for money. If you can appreciate or even enjoy the hotel aesthetic and shared facilities, you can have a nice stay here.
於 2024 年 1 月住了 4 晚
San Remo Hotel Management 於 2024年1月18日回覆
Dear Naomi,Thank you for taking the time to share your thoughts on your recent stay at the San Remo San Francisco hotel. We're pleased to learn that you found the hotel well-situated and offering good value for money. It's wonderful to hear that you appreciated the hotel's aesthetic and shared facilities.We value your input and hope to have the opportunity to welcome you back for another positive experience. Thank you for choosing San Remo San Francisco hotel.Regards,San Remo Hotel Management

10/10 有夠讚

Melanie

於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年2月6日回覆
Dear Melanie,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

8/10 不錯哦

John

商務旅客
喜歡:員工素質和客房舒適度
Skøn natur lige rundt om hjørnet
Ophold I januar krævede brug af heater, som gjorde rummet meget varmt og uden alt for koldt . En kombi af heater og fan virkede. Rengøringen var udemærket men daglig støvsugning var manglende. Ørepropper er en god ide da der er meget lydt. Overall til prisen dog meget fint, og meget hjælpsomt personale. Stedet ligger sublimt, gåafstand til centrum og skøn natur lige rundt om hjørnet.
Pier 39
Pier 39
Goldengate 1 mile away
於 2024 年 1 月住了 6 晚
San Remo Hotel Management 於 2024年1月16日回覆
Dear John,Thank you for sharing your feedback with us. We're pleased to hear that you had a generally positive experience during your stay in January and found the room comfortable with the use of a heater and fan. We appreciate your comments on the cleaning, and we will ensure that your concerns about daily vacuuming are addressed to maintain a high standard of cleanliness for our guests.It's wonderful to know that you found the staff to be very helpful, and we're glad you enjoyed the location's proximity to the center and beautiful nature.We value your feedback and look forward to the opportunity to host you again.Regards,San Remo Hotel Management

10/10 有夠讚

Gayleen

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Like a 1920 movie set!
What an amazing hotel! Quirky, yes, but getting to enjoy the antique feel, the interesting architecture, the clean and friendly rooms and service was a treat. I cant remember the name of the old timey Italian restaurant below but the pasta was to die for and so reasonably priced! I felt like I was on a 1920s movie set!
於 2024 年 1 月住了 1 晚
San Remo Hotel Management 於 2024年1月16日回覆
Dear Gayleen,Thank you for taking the time to share such a positive and delightful review. We are thrilled to hear that you found our hotel to be amazing, and we appreciate your kind words about the quirky and antique feel, interesting architecture, and clean and friendly rooms. It's wonderful to know that you enjoyed the ambiance and felt like you were on a 1920s movie set. We're also pleased to hear that you had a memorable dining experience at the Italian restaurant below.We appreciate your feedback and look forward to the opportunity to host you again.Regards,San Remo Hotel Management

4/10 不太好

Jose

團體旅遊
不喜歡:整潔度和住宿環境和硬體
Kind of my fault for misunderstanding the shared bathroom situation, but still, the place was not the most comfortable stay. Our room had a light that constantly flickered and no window that had direct access to sunlight. There was a window in the room - that looked into the hallway of the hotel. No ventilation either as the vent did not seem to work and obviously we would not open it. Guess the old saying stands true, you get what you pay for.
於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年1月15日回覆
Dear Jose,Thank you for sharing your experience with us, and we apologize for the challenges you faced during your stay. We understand that the shared bathroom situation may have contributed to your discomfort, and we appreciate your understanding. We're sorry to hear about the issues with the room's lighting, lack of direct sunlight, and ventilation problems. Your feedback is important, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Regards,San Remo Hotel Management

2/10 很糟糕

Jamie

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked 3 nights and only stayed one. We were told it was not refundable either and to contact Expedia. The room was like a shoebox. The bed was only a double size not a queen. There was literally 3 feet from the foot of the bed to the wall. The other side of the bed was pushed up against the wall and there there were two feet of space. The "wardrobe" was located there and there was a one foot space so you could not even open it to put anything in to it and when we tried to open it the handle just came right off. The whole place smelled horrible. When we got up in the morning we realized our door did not even lock when you closed the door you just push it and it opens. You share the toilets and the showers and there were only four toilets on the floor we were on and one was out of order. The building and room was freezing and no control in your room to change it either. Horrible service and no apology or anything.
於 2024 年 1 月住了 3 晚
San Remo Hotel Management 於 2024年1月12日回覆
Dear Jamie,Thank you for sharing your experience, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay with us.We deeply regret that the size and layout of your room did not meet your expectations. We appreciate your feedback on the issues with the wardrobe, and we will address this promptly to prevent similar occurrences in the future. Additionally, we apologize for the unpleasant odor in the room. Our housekeeping team will be conducting a thorough investigation to identify and rectify the source of the smell. Your concerns about the door lock, shared facilities, and the temperature control have been duly noted, and we will work to address these issues to enhance the overall guest experience.Regarding the refund policy, we understand your frustration. However, as your reservation was made through Expedia, their policies govern the refund process. We recommend reaching out to Expedia directly to discuss any potential reimbursement.We appreciate your valuable feedback, and we hope you might reconsider staying with us in the future for a more positive experience.Regards,San Remo Hotel Management

6/10 一般般

Shuji

不喜歡:整潔度
人によるけど、節約と安全を取るなら良いかも
シャワー、トイレ、洗面所は共有です。 私が宿泊時は、あまり掃除している感じがなく風呂場は汚いと感じました。(海外での宿泊はホテルが多い人での感じ方かもしれません。) 後、全体的に壁が薄く環境音が、聞こえます。 1階のレストランの音とか。 一方、コーヒー、水、wifiサービスがありました。部屋は、普通に綺麗で変な匂いもしないので、共用部とある程度の音が気にならなければ良いと思います。 フィッシャーマンズワーフにも徒歩で行けますし、危険エリアからは離れているので夜出歩いても大丈夫そうな雰囲気ではありました。
於 2024 年 1 月住了 2 晚
San Remo Hotel Management 於 2024年1月10日回覆
Dear Shuji,Thank you for taking the time to share your feedback about your stay. We appreciate your insights and are glad to hear that you found the rooms generally clean and free from strange smells. We apologize for any inconvenience you experienced with the shared bathroom cleanliness, and we take your comments seriously. Our team will address the cleaning concerns to ensure a more pleasant experience for all guests. Additionally, we appreciate your understanding regarding the noise from common areas and the thin walls. We will explore ways to minimize these disturbances and enhance the overall comfort of our guests. We are pleased to know that you found the location safe and convenient for exploring Fisherman's Wharf.Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved experience in the future.Regards,San Remo Hotel Management

8/10 不錯哦

Nathalia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
San Remo Hotel Management 於 2024年1月10日回覆
Dear Nathalia,Thank you for staying with us when you visited San Remo Hotel. It makes me happy to hear that you enjoyed your stay.We hope to be able to host you again soon at San Remo Hotel!Regards,San Remo Hotel Management

10/10 有夠讚

Richard

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 1 晚
San Remo Hotel Management 於 2024年1月3日回覆
Dear Richard,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at San Remo Hotel. We would love to host you again on your next visit to the San Remo Hotel.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,San Remo Hotel Management

2/10 很糟糕

Steven

不喜歡:住宿環境和硬體和客房舒適度
Not staying there again!
The check in process was fine, trouble free. The place was easy to find, even at night. However, the pictures on the ad are very misleading. The room was very very small. I waa expecting small, but this was beyond ridiculous. Not only that, but the area had just been under some rainstorms in December, so its naturally chilly outside. There was no way for me to heat my room. I had to wear double layers inside my room, and was still uncomfortable. I asked for more blankets and was given some, but still... Also, the bed is in disrepair. You sit on one edge and the whole bed seems to want to flip. I understand trying to keep an old feel, but come on!
於 2023 年 12 月住了 2 晚
San Remo Hotel Management 於 2023年12月29日回覆
Dear Steven,Thank you for providing your feedback on your recent stay, and we sincerely apologize for the inconvenience you encountered. We appreciate your patience and understanding. We regret that the room size did not meet your expectations, and we acknowledge that the pictures may not have accurately represented the space. We understand the importance of accurate portrayals, and we will review our listings to ensure a more realistic representation. Your concerns about the room temperature and the condition of the bed are valid, and we apologize for any discomfort you experienced. Our team will address these issues promptly to ensure a more pleasant experience for our guests in the future.We appreciate your feedback, and it is invaluable to us as we continually work to improve our offerings.  Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,San Remo Hotel Management

10/10 有夠讚

Richard

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
San Remo Hotel Management 於 2023年12月28日回覆
Dear Richard,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

10/10 有夠讚

Nena

This is one of the quite places I’ve stayed. I love the ambiance,limited space but overall I had a great night sleep.It feels like home.
於 2023 年 12 月住了 2 晚
San Remo Hotel Management 於 2023年12月22日回覆
Dear Nena,We're delighted to hear that you found our hotel to be a peaceful and home-like retreat. Creating a serene ambiance for our guests is a top priority, and we're pleased to know you had a great night's sleep.Your comfort is our goal, and we appreciate your positive feedback.Regards,San Remo Hotel Management

6/10 一般般

Jennifer

喜歡:整潔度
This is one of the really old properties in SF and it was not renovated to have private bathrooms on purpose. So if you don't like cookie-cutter hotels and don't mind sheared baths, this is for you.
於 2023 年 12 月住了 3 晚
San Remo Hotel Management 於 2023年12月20日回覆
Dear Jennifer,Thank you for choosing to stay with us at our historic property in San Francisco. We appreciate your understanding of our unique setup, preserving the charm of the past with shared bathrooms. It's wonderful to hear that you appreciate the character of our hotel. We hope to have the pleasure of welcoming you back in the future.Regards,San Remo Hotel Management

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
The best ubication and good service
於 2023 年 12 月住了 3 晚
San Remo Hotel Management 於 2023年12月19日回覆
Dear Carlos,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed the excellent location and received good service during your stay. Our team strives to provide the best experience for our guests, and we appreciate your recognition of their efforts.We hope to have the pleasure of welcoming you back to our hotel in the future.Regards,San Remo Hotel Management

10/10 有夠讚

Weiqun

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
San Remo Hotel Management 於 2024年2月7日回覆
Dear Weiqun,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

8/10 不錯哦

真實旅客

喜歡:員工素質
Really cool historic building love the vibe of th
Really cool historic building love the vibe of the place...
於 2023 年 11 月住了 1 晚
San Remo Hotel Management 於 2023年12月19日回覆
Dear Guest,Thank you for sharing your positive impressions of the historic building and the overall vibe of the place. It's fantastic to hear that you enjoyed the unique charm and atmosphere.Your feedback is valuable and can offer insights for others considering a stay. We hope to welcome you back for more enjoyable experiences in the future!Regards,San Remo Hotel Management