Avoid Hotel Amari – Unclear Policies and Poor Customer Service
My experience at Hotel Amari was incredibly disappointing. Upon arrival, I was informed that I could only have one guest visit me during my entire 7-day stay, and that guest had to be registered at the front desk. This policy was never disclosed prior to paying my deposit, which I found extremely misleading.
The front desk staff was consistently rude and unaccommodating, and every time I needed to re-enter the hotel, I had to be buzzed in like a visitor instead of a paying guest. The entire experience felt restrictive and unwelcoming.
Because of these undisclosed policies and poor treatment, I refused to stay at the hotel. I had to go back and forth with Expedia, and only after significant effort did Hotel Amari finally agree to refund both my stay and deposit. I insisted on written confirmation on their letterhead, as I didn’t trust them to follow through otherwise. They claimed it would take 28 days to receive my refund.
Save yourself the frustration—look elsewhere. This hotel operates with a lack of transparency and respect for its guests.