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金蓋特威假日飯店 - IHG 旗下飯店的評分

3.5 out of 5
金蓋特威假日飯店 - IHG 旗下飯店
1500 Van Ness Ave, San Francisco, CA

評論

8.6

有夠讚

10 分,有夠讚;2513 則評論中有 1469 則" "
8 分,不錯哦;2513 則評論中有 633 則" "
6 分,一般般;2513 則評論中有 200 則" "
4 分,不太好;2513 則評論中有 102 則" "
2 分,很糟糕;2513 則評論中有 109 則" "

9.0/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Qianhe

於 2024 年 4 月住了 3 晚

8/10 不錯哦

PEI SHAN

於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月29日回覆
PEI SHAN, thank you for staying at the Holiday Inn San Francisco Golden Gateway and providing a rating. We truly value your feedback and hope you'll choose to stay with us again for your future travels.

8/10 不錯哦

??,El Monte

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 10 月住了 2 晚
Customer Service 於 2023年10月4日回覆
Greetings! Thank you for sharing your feedback. It's wonderful to hear you found your stay at Holiday Inn San Francisco Golden Gateway to your satisfaction. We hope to welcome you again on your next visit to San Francisco.

10/10 有夠讚

Chuanhong

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月6日回覆
Thanks for the perfect rating, Chuanhong!We're pleased to hear that you have fully enjoyed your stay at Holiday Inn San Francisco Golden Gateway, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 不錯哦

Wei

家庭旅遊
喜歡:整潔度、員工素質和設施服務
位置很好,可惜的是没早餐
於 2022 年 12 月住了 2 晚
Customer Service 於 2022年12月30日回覆
感谢您与我们分享您的想法,Wei。我们感谢您花时间给我们留下您的反馈,我们很高兴您喜欢我们理想的位置。听取客人的建议对我们来说极为重要。话虽如此,我们一定会调查您的担忧。我们希望确保为我们未来的客人消除这些失误。再次感谢您花时间给我们留下评论。如果我们有任何方式可以在以后的访问中为您提供住宿,请告诉我们。

10/10 有夠讚

Chin Hsing

於 2022 年 7 月住了 1 晚
Customer Service 於 2022年7月26日回覆
Thanks for the outstanding rating, Chin! We're delighted your time at Holiday Inn San Francisco Golden Gateway was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 不錯哦

ZILU

於 2022 年 1 月住了 8 晚
Customer Service 於 2022年2月10日回覆
Thanks for the 8/10 review, Zilu! We're proud that our team was able to provide you with an overall enjoyable stay with us at The Holiday Inn! Your high rating means a lot to us and we hope that we can provide you with an even better experience, again, soon.

10/10 有夠讚

bingzhu

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Zhiheng

於 2021 年 12 月住了 6 晚

10/10 有夠讚

Zhonghao

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 8 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
非常好,非常干净整洁 交通便利
於 2021 年 4 月住了 2 晚
Customer Service 於 2021年5月7日回覆
感谢您的好评! 很高兴您在旧金山金门假日酒店有如此愉快的经历!我们努力为所有客人提供一流的服务和舒适感。我们很高兴您非常感谢我们的干净住宿。我们的团队非常注意适当刷新所有房间,您的赞美让我们知道我们成功了! 我们期待着很快再次与您合作,为您带来另一种奇妙的体验!有个美好的一天!

8/10 不錯哦

Jörg Hans

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location,great room,good roomservice,nice staff but very expensive breakfast and parking commissions for hotel guests But I would definetely recommend your hotel and will be there again if I am back in San Francisco
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Robert,Marina del Rey

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 5 晚

2/10 很糟糕

Alexias,South Gate

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Me cobraron de más, me robaron
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Jacqueline

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good walking distance to many places
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月3日回覆
Jacqueline, it's wonderful to know you appreciated Holiday Inn San Francisco Golden Gateway's advantageous location, placing you close to various popular spots. We love helping our guests explore effortlessly. Thanks for sharing, and we eagerly anticipate your return.

10/10 有夠讚

Joseph,los angeles

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good location
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月3日回覆
Joseph, it's wonderful to hear that you appreciated the convenient location of the Holiday Inn San Francisco Golden Gateway. We trust it made for an easy and enjoyable stay. Hoping to welcome you back soon!

10/10 有夠讚

Jose

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jose

喜歡:整潔度、設施服務和住宿環境和硬體
Everything is good
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月3日回覆
Jose, we're thrilled to hear you had a great experience at the Holiday Inn San Francisco Golden Gateway. Our team continuously endeavors to go above and beyond for our guests. We greatly appreciate your feedback and look forward to seeing you again on your next visit.

10/10 有夠讚

Damjana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful area, everything is close by. Stuff is so nice and helpful for anything you need. Will be back. 😊
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月2日回覆
Damjana, it warms our hearts to know that you found the surrounding areas of Holiday Inn San Francisco Golden Gateway to be so charming and convenient. We're equally delighted to hear that our team members delivered exceptional service and made a great impression. We'll eagerly anticipate your return. Thank you for sharing your stellar review with us.

10/10 有夠讚

Jan D

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The food was really well cooked and delicious. The room was very clean and very nice to stay in. People that are always greeted greeted me with a smile and always spoke. I very much highly recommend this place as a stay
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月2日回覆
Jan, thank you for your high recommendation of Holiday Inn San Francisco Golden Gateway. It's delightful to know that you enjoyed our delicious food, appreciated the cleanliness of your room, and truly valued the warm greetings from our team members. We look forward to welcoming you back for another wonderful stay.

10/10 有夠讚

Marcos J

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything, our stay in this hotel was very pleasant.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月2日回覆
Marcos, it's great to hear you had such a pleasant experience at the Holiday Inn San Francisco Golden Gateway! We strive to create memorable journeys for our guests and we're glad you enjoyed your stay. Looking forward to hosting you again in the future!

10/10 有夠讚

Susan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年5月2日回覆
Susan, we are thrilled to hear that you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway and appreciated our strategic location. We hope to welcome you back on your next visit to the city. Safe travels!

8/10 不錯哦

Roberto

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月2日回覆
Roberto, it's great to see your positive rating for Holiday Inn San Francisco Golden Gateway. We appreciate you taking the time to share your feedback and look forward to welcoming you back on your next visit.

10/10 有夠讚

Cesar David

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It’s excellent
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月1日回覆
Cesar, we're thrilled to hear your positive feedback about the Holiday Inn San Francisco Golden Gateway experience. We always strive to offer excellent visits and we're delighted we delivered. We look forward to seeing you again soon.

10/10 有夠讚

Jose

喜歡:整潔度、員工素質和住宿環境和硬體
Perfect location...
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月2日回覆
Jose, it's lovely to hear you appreciated the superb location of Holiday Inn San Francisco Golden Gateway. Thank you for sharing your thoughts and we hope to welcome you back in the future.

10/10 有夠讚

Jolene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location as its steps from the trolly line. Amazing views and friendly staff. Would stay again for sure.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月1日回覆
Jolene, thank you for your warm words. At Holiday Inn San Francisco Golden Gateway, we take pride in our prime location and breathtaking views. It's uplifting to hear that you appreciated our welcoming team members. We eagerly look forward to your return. Safe travels until then!

10/10 有夠讚

Michael

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel I stay here every year I go to San Francisco
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年5月1日回覆
Michael, it's truly heartwarming to know that you make Holiday Inn San Francisco Golden Gateway your choice each year during your visits. We're thrilled you have such a great experience with us. Looking forward to welcoming you back on your next trip to San Francisco. Safe travels until then!

10/10 有夠讚

Kathryn

家庭旅遊
The staff were so friendly and nice. Very helpful when we had questions about the city. Roger at the bar was wonderful and so friendly. Kris at the bar and restaurant was extremely rude. The only negative thing I would have to say about the hotel is that it did not have a dresser and when you spend more than one or two days there it’s discouraging because there’s nowhere to put your clothes.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月1日回覆
Kathryn, it's wonderful to hear that you experienced our friendly and helpful Holiday Inn San Francisco Golden Gateway team members. We're pleased that Roger provided stellar service during your stay. However, we regret you found one of our colleagues less than friendly and that the room arrangement caused some inconvenience. We appreciate your feedback, which aids us in making necessary improvements. We hope you choose us again for a hopefully even more satisfactory stay.

6/10 一般般

Dalila

家庭旅遊
不喜歡:員工素質
.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Dalila, thank you for taking the time to share your thoughts. If your stay fell short of your expectations in any way, we apologize. Your feedback is vitally important and aids us to improve our services. If you wish to discuss anything further, or have any tips for us, please do let us know. Thank you for your time.

10/10 有夠讚

Maryori

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
So so good, room had beautiful city views, I wish they would have black out curtains but the view was so amazing we didn’t mind waking up so early.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Maryori, it's delightful to hear that you enjoyed our unparalleled city views at the Holiday Inn San Francisco Golden Gateway. We appreciate your feedback on window dressings; receiving insights like these allow us to better meet the needs of our guests. We're thrilled your overall experience was a pleasant one, and our team is looking forward to welcoming you back for another memorable stay.

10/10 有夠讚

Carter

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, would definitely recommend and visit again!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Carter, we're thrilled to know that you had a great stay at the Holiday Inn San Francisco Golden Gateway and appreciate your strong recommendation! We can't wait for your next visit. Thank you for sharing your experience.

10/10 有夠讚

Jodi

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Highly recommend this hotel. I would stay here again for sure
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Jodi, thank you for your high recommendation! We're thrilled you enjoyed your stay at Holiday Inn San Francisco Golden Gateway and that you would choose us again. We eagerly anticipate your return for another exceptional experience.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really bad, not safe or clean at all. Our room was not clean our bathroom was dirty, some sort of liquid all over toilet seat, looked like someone had used the bathroom and particles (poo) left in toilet. Hair on vanity and shower, brown/orange stains on towels and wall leaving the room. Really bad experience.
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Josh, we sincerely regret to hear about your disappointing experience. It's concerning that your room wasn't maintained according to our usual standards of cleanliness and hygiene. We take such matters seriously and have shared your feedback with our housekeeping team for urgent attention. We value the opportunity to improve and provide a better experience next time.

10/10 有夠讚

Dawid

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great view from the hotel, very nice stuff
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Dawid, thank you for appreciating the scenic view from Holiday Inn San Francisco Golden Gateway and the kindness of our team members. We're happy to know you had a memorable stay and we look forward to welcoming you back on your next visit to San Francisco.

10/10 有夠讚

Jessie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall, it was a wonderful experience! The hotel was exceptionally clean, and the rooms were fantastic, exceeding my expectations for a Holiday Inn. However, I do have one minor complaint regarding the breakfast. It was a buffet-style breakfast priced at $30 per person, but this was not communicated to us until after we had already filled our plates and started eating. Even then, the price was not mentioned until we received our check and were asked if we wanted to charge it to our room. It felt like we were paying $30 for a continental breakfast..
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月29日回覆
Jessie, thank you for sharing your positive experience at the Holiday Inn San Francisco Golden Gateway. We're thrilled that our cleanliness and rooms surpassed your expectations. We appreciate your feedback about breakfast pricing, and will ensure better communication about this in the future. Thanks again, we're excited to welcome you back soon.

10/10 有夠讚

Marilyn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, great staff. Heated pool . Would stay there again!
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月30日回覆
Marilyn, it's wonderful to hear that you found the Holiday Inn San Francisco Golden Gateway immaculate with friendly team members. We're delighted that you enjoyed our heated pool and are looking forward to your return stay. Thank you for your wonderful feedback!

10/10 有夠讚

manohar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very easy to get around. It is about 25 minutes walk to Downtown. Excellent place.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月28日回覆
Manohar, it's wonderful to hear that you found the Holiday Inn San Francisco Golden Gateway's location convenient for getting around the city and appreciated its proximity to Downtown. We strive to offer an excellent experience, and your positive feedback encourages us to continue doing so. Thank you for choosing us for your trip, and we look forward to your next visit.

10/10 有夠讚

Smit Devang

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Smit, we're thrilled to know you had such a positive experience at Holiday Inn San Francisco Golden Gateway. Your succinct yet valuable feedback means a lot to us. Looking forward to serving you again in the near future.

10/10 有夠讚

Patricia

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
I liked the fact that you can have an early check-in for a reasonable fee. This was very convenient for us. We were able to check-in at 10am.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Patricia, it's terrific to hear that our option for an early check-in, at Holiday Inn San Francisco Golden Gateway, met your convenience needs seamlessly. We believe that this additional service offers a valuable flexibility for our guests like you. We appreciate your positive feedback and hope to welcome you back on your next visit to our city.

10/10 有夠讚

Meg

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Exactly what I needed. A beautiful view, comfortable and clean room, the pool was great too. Everyone was very kind and helpful.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月28日回覆
Meg, we're thrilled to hear that Holiday Inn San Francisco Golden Gateway provided exactly what you needed. Our team members strive to provide sweeping views, welcoming spaces, and outstanding service. We're delighted to know you enjoyed the pool and found everyone to be kind and helpful. We look forward to your return.

10/10 有夠讚

Marc

Quiet, well located , great people, do anything to give you satisfaction . We will return there
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月28日回覆
Marc, it's a pleasure to hear that you enjoyed your stay at Holiday Inn San Francisco Golden Gateway. We're delighted that our prime location and dedicated team members contributed positively to your experience. Thank you for planning on returning. We can't wait to welcome you back.

10/10 有夠讚

Hannah Gail

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient and close to tourists spot
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日回覆
Hannah, thank you for sharing your experience. We're thrilled to see you found our location at the Holiday Inn San Francisco Golden Gateway to be so convenient for exploring local attractions. We'd love to host you again next time your travels bring you back to San Francisco.

8/10 不錯哦

Juan J

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Private and formal 3 star hotel with 5 star customer service
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jason

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. Affordable. Staff were very friendly. Hotel is clean and located in a good area.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月25日回覆
Jason, we're thrilled you found your stay at Holiday Inn San Francisco Golden Gateway exceptional. Our team members' friendliness, affordable rates, pristine surroundings, and prime location all contribute to providing the best experience for guests like yourself. We're glad to note we hit the mark with you and we look forward to welcoming you again soon!

10/10 有夠讚

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月28日回覆
Thank you for sharing, Paul!At Holiday Inn San Francisco Golden Gateway, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 有夠讚

Sarah

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First - shout out to manager Gino for making sure my family’s two rooms were actually connecting! He was super helpful and went out of his way. Hotel is good central location and safe feeling NH close to eating options on Polk St (try Bob’s donuts!) and pacific heights with a Whole Foods and Trader Joe’s close too. It’s at the terminus of the less crowded cable car line to Embarcadero so easy to do that tourist thing. Fast elevators, comfy beds, and daily housekeeping was thorough. Our rooms were on the sixth floor with sliders to the pool - which some people may not like (fishbowl vibes) but convenient for our kids to swim in the heated pool while we could watch them from our rooms.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月25日回覆
Sarah, it's fantastic to hear you and your family enjoyed your stay at Holiday Inn San Francisco Golden Gateway! We appreciate your special mention about Gino, who certainly exemplifies the warm hospitality our team members strive for. Your detailed feedback about our central location, rapid elevators, comfortable bedding, and meticulous daily room refreshing is truly appreciated. We're thrilled the poolside rooms were advantageous to your family's needs. Looking forward to welcoming you back for more experiences and another visit to Bob's donuts!

2/10 很糟糕

Mohammad

不喜歡:整潔度、員工素質和住宿環境和硬體
I don’t like them , they are asked me $ 50 for parking and that’s crazy
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月2日回覆
Mohammad, it's regrettable to learn that the parking fee was not to your satisfaction. The cost of parking is determined by the local market to keep it competitive. However, we understand your point of view and we'll take your feedback into consideration. We hope you will give us another opportunity to serve you better in the future.

10/10 有夠讚

Victorian

情侶出遊
喜歡:設施服務
Love it
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Victorian, it's wonderful to hear that you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. It's always a pleasure to know that our guests love their time with us. We're looking forward to welcoming you back in the near future.

8/10 不錯哦

Mauricio

喜歡:整潔度、員工素質和住宿環境和硬體
Cool
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Mauricio, thank you for sharing your feedback. We're glad to hear that you had a positive experience at the Holiday Inn San Francisco Golden Gateway. We appreciate your remarks and hope to see you again soon.

10/10 有夠讚

Vickie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always like the rooms with views of the city.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Vickie, we are thrilled to know you always appreciate the city views from your room at the Holiday Inn San Francisco Golden Gateway. We can't wait to offer you those vistas again on your next visit.