Unfortunately, I did not stay at the property due to the condition of the accommodations and a significant discrepancy between the advertised amenities and what I experienced upon arrival.
When I checked in, I immediately noticed an unpleasant odor throughout the hotel. The room assigned to me was very small, dated, and not clean. Additionally, there was no air conditioning, which made the room uncomfortable. When I raised my concerns with the front desk, I asked if another room was available, but I was informed that the entire building does not have air conditioning. At that point, I requested a refund.
The young man at the front desk explained that since I booked through Expedia, he could not process the refund directly, but assured me that his manager would approve the refund once Expedia initiated the request. However, I have since been informed by Expedia that the hotel is denying the refund. I absolutely would not stay there would not recommend it to anyone.
Update: we have sent the hotel multiple emails because they have denied our refund even though we did not spend any time in the hotel. They have not responded to any of our request and have also stopped responding to Expedia.