I entered, walked upto the desk, and the first thing out off the (one) man's mouth is, "Give me a minute." Not the best customer service. I appreciate they had vending. The elevator barely held, two bags, myself and a small dog. The only thing upgraded structurally is the lobby. Deceiving. You have to walk all the way to the end of the hotel on what looks like 20 YO carpet for this tiny elevator that doesn't look like it's gonna make it up one floor. For the money, this place is a rip off.