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聖貝納迪諾希爾頓花園飯店的評分

3 out of 5
聖貝納迪諾希爾頓花園飯店
1755 S Waterman Ave, San Bernardino, CA

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 616 則" "
8 分，不錯哦；1001 則評論中有 213 則" "
6 分，一般般；1001 則評論中有 76 則" "
4 分，不太好；1001 則評論中有 38 則" "
2 分，很糟糕；1001 則評論中有 58 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Cheung Hang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfotanle, valuable, a great hotel
於 2019 年 9 月住了 1 晚
-HGISB 於 2019年9月9日回覆
Thank you so much, we hope to see you again soon.

2/10 很糟糕

lingfeng

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
冬天沒熱水可以洗澡？ 還不能換房間給我們…… 爛Hilton
冬天沒熱水可以洗澡？ 還不能換房間給我們…… 爛Hilton
於 2019 年 2 月住了 2 晚
Shari 於 2019年2月12日回覆
Dear lingfeng, We do apologize for the issues that you experienced during your stay.

10/10 有夠讚

Cher

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Area was nice and peaceful even though it was next to a major road. The property was clean and there was plenty of parking.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Joanna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

6/10 一般般

Edward

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great place to stay, but at 4am we were woken up by the fire alarm. There was no fire. It’s great that their alarm works, but I like to be asleep at 4am. They had a technical problem at the time that caused the alarm to malfunction and I get that sometimes stuff happens, still waking up at 4am is not something that I ever want to do when I am trying to get some sleep.
於 2024 年 4 月住了 2 晚
Scott 於 2024年5月11日回覆
We do apologize about the fire alarm, it is truly something that we never want to happen.

10/10 有夠讚

Harold，El Cajon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Okay, but not a great deal as charged for everything
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年5月8日回覆
Thank you for your time and feedback.

10/10 有夠讚

Jose

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wouldve been good if front desk reminded me checkout was at noon not 11am lol but good hotel
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年5月8日回覆
We apologize for the inconvenience, thank you for your time and feedback. We are glad to hear we met your expectations. Looking forward to seeing you again.

2/10 很糟糕

ELIZABETE，SACRAMENTO

不喜歡：員工素質
Denied my son check in and just couldn’t care less about leaving him out on the street at night. Even though the reservation was in his name.
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
We sincerely apologize for the for the inconvenience, unfortunately we are unable to check-in anyone under the age of 21. If you have any questions or concerns, please reach out to us at 909-806-4040.

10/10 有夠讚

Joanna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to check in and out. The parking was nice and close to the property. I saw lots of people cleaning all around the hotel, I liked that a lot. Friendly staff over the hotel.
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

MARK J

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

angelina

於 2024 年 4 月住了 1 晚

10/10 有夠讚

walter

喜歡：整潔度、員工素質和住宿環境和硬體
All great
於 2024 年 4 月住了 2 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 很糟糕

Alfredo

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ester

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No free water
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Rico

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place! Breakfast! Coffee!! Nice!!
於 2024 年 4 月住了 2 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Ntaiya

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing!! My husband and I always stay here
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Maurice

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing!
於 2024 年 4 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Julia

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They made me feel at home and appreciated
於 2024 年 4 月住了 3 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Rita J

喜歡：整潔度、員工素質和住宿環境和硬體
Safe, clean and comfortable. In room amenities were nice (iron and board, shampoo, body wash, lotion). Dining options (on property or off) was a plus.
於 2024 年 3 月住了 2 晚
Rebecca, Operations Manager 於 2024年4月4日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's comfortability and amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter!

8/10 不錯哦

Patricia，Las Vegas

家庭旅遊
喜歡：員工素質和設施服務
The staff was kind and professional
於 2024 年 3 月住了 4 晚
Rebecca, Operations Manager 於 2024年4月3日回覆
Thank you for taking a moment to share your experience. I am happy to hear that our staff was able to provide good customer service! We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 很糟糕

Christina

不喜歡：整潔度、員工素質和住宿環境和硬體
I was greeted very rudely along with rude dining. I was very hesitant to approach the conflict as I did not want my stay to be worse, I also came across roaches in my room. I spoke with management about all the issues with my stay
於 2024 年 3 月住了 1 晚
Shari 於 2024年3月26日回覆
Good morning Christina,Thank you for your review. We are very sorry about the issues that you experienced during your stay. We have changed our Pest Control to ensure our guests do not experience this issue in the future.

10/10 有夠讚

Sergio

喜歡：整潔度、員工素質和住宿環境和硬體
A wonderful stay
於 2024 年 2 月住了 1 晚
Shari 於 2024年3月22日回覆
Thank you Sergio for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

10/10 有夠讚

Anthony

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very nice.
於 2024 年 3 月住了 1 晚
Shari 於 2024年3月22日回覆
Thank you Anthony for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 不錯哦

Lucinda

於 2024 年 3 月住了 1 晚
Kevin_ Front Desk 於 2024年4月30日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Kim

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a lovely hotel with impeccable staff...there was a collegiate event going on, so it could have been a little more quiet late at night and early in the morning, but we were pleased overall.
於 2024 年 3 月住了 3 晚
Rebecca, Operations Manager 於 2024年3月20日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 有夠讚

vanesa

於 2024 年 3 月住了 1 晚
Rebecca, Operations Manager 於 2024年4月3日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Tomas

情侶出遊
Great staff, very professional and customer oriented.
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年3月20日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 有夠讚

Amro

喜歡：整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年3月17日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 有夠讚

Jorge

Exelente
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年3月17日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 有夠讚

Leandrew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thank you for the stay
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月26日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Denise

於 2024 年 2 月住了 1 晚
Shari 於 2024年3月22日回覆
Thank you Denise for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 不錯哦

Ramiro

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月26日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 不太好

Jimmy

情侶出遊, 商務旅客
不喜歡：住宿環境和硬體
Not enough parking. Sheets smell old. Room need air freshener.
於 2024 年 2 月住了 1 晚
Shari 於 2024年2月20日回覆
Thank you for your review. We do apologize that we do not have enough parking, our parking lot has enough spots for every room to have 1 vehicle. We will check to to make sure our dryer baars are working to ensure fresh smelling sheets.

8/10 不錯哦

John

於 2024 年 2 月住了 1 晚
Shari 於 2024年3月22日回覆
Thank you John for giving us a 4 out of 5! We appreciate you and hope to see you again soon!

10/10 有夠讚

Mahdi

於 2024 年 2 月住了 3 晚
Shari 於 2024年3月22日回覆
Thank you Mahdi for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

10/10 有夠讚

cesar，Littlerock

於 2024 年 2 月住了 2 晚
Shari 於 2024年3月22日回覆
Thank you Cesar for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

6/10 一般般

Bingheng

家庭旅遊
喜歡：整潔度和員工素質
The air conditioner is very noisy during my sleep, I have to turn it off.
於 2024 年 2 月住了 1 晚
Shari 於 2024年2月13日回覆
We are so sorry to hear that your Air Conditioner was noisy. We will definitely have our Maintenance team make sure all air conditioners are running properly.We hope to see you on your next trip to San Bernardino

8/10 不錯哦

Jessica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Shari 於 2024年2月13日回覆
Thank you Jessica for giving the Hilton Garden Inn San Bernardino 4 out of 5!We hope to see you again soon!

10/10 有夠讚

Juan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very happy with my stay thank you staff were great all we go back to this place every time we visit san Bernardino
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月12日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Cristian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extremely clean room. Personal very friendly. We tried their very affordable breakfast and we loved it. They have a small breakfast buffet and also continental until 11 am which is amazing and very affordable.
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月12日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Randy

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Shari 於 2024年2月13日回覆
Thank you Randy for giving the Hilton Garden Inn San Bernardino 8 out of 10!We hope to see you again soon!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay.
Second time staying here, and I honestly had forgotten how nice it was. From the bar that has happy hour, to the cleanliness of the whole building from the moment you step in. The whirlpool spa tub is spacious and well worth it if you’re looking to relax. Definitely recommend the location.
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月12日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Xochitl

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The service was excellent
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月12日回覆
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the staff's customer service to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Michelle

於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月5日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Rebecca, Operations Manager 於 2024年2月5日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Maria，Pico Rivera

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The brunch was delicious for $14.99.
於 2024 年 1 月住了 1 晚
Rebecca, Operations Manager 於 2024年1月26日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's breakfast to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Alfred

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Rebecca, Operations Manager 於 2024年1月16日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Shelley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Rebecca, Operations Manager 於 2024年1月16日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

Ariana

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Rebecca, Operations Manager 於 2024年1月13日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯哦

Hui Y

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Rebecca, Operations Manager 於 2024年1月13日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.